About SBI Card
SBI Card is one of India’s leading pure-play credit card issuers, serving millions of customers across the country. Known for its strong backing, customer-centric innovation, and digital-first approach, SBI Card continues to expand its footprint in India’s fast-growing financial services ecosystem. The organization emphasizes secure digital payments, regulatory compliance, customer trust, and operational excellence, making it a strong employer for professionals seeking stability and long-term growth.
The Associate – VKYC Support role is a critical operational position that directly supports SBI Card’s digital onboarding and compliance processes, ensuring accuracy, regulatory adherence, and smooth customer experience.
Role Overview – Associate, VKYC Support
- Position: Associate – VKYC Support
- Company: SBI Card
- Location: Chennai, Tamil Nadu, India
- Employment Type: Full-time
- Experience Level: Entry-level / Early-career / Experienced
- Qualification: Graduate in any discipline
- Domain: KYC Operations / Compliance / Customer Verification
This role is well-suited for candidates interested in financial operations, compliance, customer verification, and regulated business processes.
Purpose of the Role
The primary purpose of the Associate – VKYC Support role is to execute and manage Video KYC (VKYC) cases with high accuracy and regulatory compliance. The associate plays a key role in verifying customer identities through video calls, ensuring adherence to RBI and internal KYC guidelines, and supporting SBI Card’s digital onboarding journey.
This position directly contributes to risk management, fraud prevention, customer trust, and regulatory compliance within the organization.
Key Responsibilities
As an Associate – VKYC Support, your responsibilities will include:
- Handling allocated Video KYC cases with accuracy and efficiency
- Conducting VKYC verification through video calls as per defined SOPs
- Ensuring timely execution of VKYC cases and managing aging inventory
- Making accurate decisions in line with KYC policy guidelines
- Driving process improvement initiatives within the KYC workflow
- Coordinating with sales and internal teams during verification
- Updating VKYC decisions accurately in systems and records
- Ensuring 100% adherence to regulatory and policy requirements
- Prioritizing and closing urgent customer and internal stakeholder requests
- Identifying process gaps and highlighting root cause issues (RCAs)
- Maintaining trackers and documentation for audit and compliance
- Handling operational queries, escalations, and exceptions as required
These responsibilities ensure that SBI Card’s onboarding process remains compliant, efficient, and customer-friendly.
Role Accountability & Performance Measures
Performance in this role is evaluated based on:
- Productivity and accuracy percentages
- Strict adherence to KYC policies and SOPs
- Turnaround Time (TAT) for VKYC processing
- Quality of decision-making and documentation
- Identification of process automation or improvement opportunities
- Timely resolution of escalations and customer issues
Consistent performance against these metrics is critical for success and career progression.
Technical Skills & Knowledge Required
To perform effectively in this role, candidates should have:
- Working knowledge of Microsoft Excel
- Basic understanding of KYC and regulatory compliance frameworks
- Familiarity with structured operational processes
- Comfort working with digital tools and internal systems
- Ability to handle data accurately and responsibly
Prior experience in BFSI or KYC operations is beneficial but not mandatory.
Core Competencies for Success
SBI Card looks for the following competencies in this role:
- Process orientation and discipline
- Strong verbal and written communication skills
- High level of attention to detail
- Analytical ability for decision-making
- Customer-centric mindset
- Ability to work under timelines and volume pressure
These competencies ensure accuracy, consistency, and compliance in daily operations.
Who Should Apply
This role is ideal for:
- Graduates seeking entry into the banking and financial services industry
- Candidates interested in compliance, risk, and operations roles
- Individuals with strong attention to detail and structured thinking
- Professionals looking for stable, process-driven roles
- Candidates comfortable with customer interaction via video or digital platforms
A willingness to learn regulatory processes and adapt to compliance-driven environments is essential.
Work Environment & Culture
SBI Card promotes a professional, inclusive, and process-driven work culture. Employees benefit from:
- Strong emphasis on work-life balance
- Inclusive and diverse workplace policies
- Employee wellness and health benefits
- Continuous learning and development frameworks
- Structured performance management and recognition programs
The environment supports long-term career stability and growth within financial operations.
Career Growth & Progression
Starting as an Associate – VKYC Support, professionals can progress into roles such as:
- Senior Associate – KYC / Compliance
- KYC Quality Analyst
- Risk & Compliance Analyst
- Operations Team Lead
- Compliance or Fraud Operations Specialist
Strong performance, regulatory knowledge, and process improvement contributions accelerate career growth.
Why This Role Matters
- Supports secure digital onboarding for customers
- Ensures compliance with regulatory and RBI guidelines
- Plays a key role in fraud prevention and risk mitigation
- Directly impacts customer trust and experience
- Builds a strong foundation in financial operations and compliance
This role is critical to SBI Card’s digital and regulatory ecosystem.
How to Apply
Interested candidates can apply through the official SBI Card career portal using the link below:
Applicants are advised to keep updated academic and professional details ready and highlight skills related to accuracy, compliance, communication, and operational discipline.
Final Career Insight
The SBI Card Associate – VKYC Support role in Chennai, India offers a solid entry point into the BFSI operations and compliance domain. With exposure to regulatory frameworks, digital verification processes, and structured operations, this role provides long-term career stability and growth opportunities for graduates aiming to build expertise in financial services, compliance, and risk management.
