Sutherland is inviting freshers and experienced candidates (0–2 years) to apply for the role of Associate at its Navi Mumbai office. This is a great opportunity for candidates with strong communication and customer service skills to join a leading global digital transformation company.
Sutherland Off Campus Hiring for Associate Role
| Category | Details |
|---|---|
| Company | Sutherland |
| Job Role | Associate |
| Job Type | Full-Time |
| Location | Navi Mumbai (Airoli) |
| Experience | 0 to 2 Years (Freshers Eligible) |
| Qualification | High School Diploma or Higher |
| Skills Required | English communication, Customer Service, Empathy |
| Work Hours | 8 Hours + 1 Hour Break |
| Perks | Cab facility within 25 km |
| Salary (Expected) | ₹3 – ₹6LPA (Approximate Range) |
Roles and Responsibilities
- Act as the first point of contact for business-to-business (B2B) clients via calls, emails, and chat support.
- Ensure professional, accurate, and timely support while meeting SLA targets.
- Take ownership of each customer interaction with problem-solving mindset and empathy.
- Maintain detailed call and customer records in the system.
- Deliver exceptional customer experience in every interaction and maintain performance metrics.
- Identify and escalate recurring issues and suggest process improvements.
Required Skills and Qualifications
- Strong written and verbal communication skills in English.
- A customer-centric mindset with the ability to empathize and handle sensitive interactions.
- Good time management and ability to work independently.
- Basic computer literacy and understanding of support documentation.
- Qualification: High school diploma or equivalent and above.
- Experience: 0 to 2 years (freshers are welcome).
Why Join Sutherland?
- Be a part of a global leader in customer experience and digital transformation.
- Work with cutting-edge technology including AI and robotic automation.
- Opportunities to grow within the organization.
- Supportive work environment with employee-focused policies.
How to Apply for Sutherland Associate Role?
Step-by-Step Process:
- Visit the official Sutherland careers website or the direct application link provided below.
- Search for the Associate role in Navi Mumbai.
- Read the full job description and click on “Apply Now”.
- Register or log in to complete the application form.
- Upload your updated resume and submit the form.
Sutherland Apply Link : Click here
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About Sutherland
Sutherland is a trusted name in digital transformation and customer experience, with over 37 years of expertise in delivering high-quality services to global clients. The company focuses on enhancing experiences through robotic process automation, AI-driven solutions, and design thinking. Sutherland believes in building long-lasting relationships by delivering consistent value and trust—what they call “One Sutherland.”