Tech Mahindra, one of India’s leading IT and business process outsourcing companies, has opened large-scale hiring for its Chat and Voice Process roles in Mumbai. With 300 openings available, this opportunity is ideal for both freshers and candidates with up to 12 months of international voice process experience.
The Tech Mahindra Recruitment 2025 for customer service roles is a great choice for individuals with strong communication skills who want to start or grow their career in the BPO and customer support industry. The company offers excellent work culture, quick onboarding, cab facilities, and job security—making it one of the most attractive customer service job openings in Mumbai.
Tech Mahindra Hiring for Chat & Voice Process
| Details | Information |
|---|---|
| Company Name | Tech Mahindra |
| Job Role | Chat & Voice Process (Customer Support) |
| Qualification | 12th Pass / Undergraduate / Graduate |
| Experience | 0 – 12 months (Freshers eligible) |
| Location | Mumbai (Malad) |
| Salary (CTC) | ₹2.75 LPA – ₹6 LPA |
| Openings | 300 |
Job Overview
The current opening is for the Chat & Voice Process in the Customer Support division. Candidates will handle customer queries through chat and phone calls, offering timely and effective solutions.
This role is suitable for undergraduates, graduates, freshers, and candidates with up to 1 year of BPO experience. It is a full-time, permanent position based in Mumbai (Malad).
Tech Mahindra is looking for candidates who are enthusiastic, confident, and possess excellent communication skills.
Key Responsibilities
As part of the Chat and Voice Process, your day-to-day responsibilities will include:
- Handling customer queries through chat and voice communication channels.
- Providing clear, professional, and customer-friendly responses.
- Troubleshooting and resolving customer issues efficiently.
- Offering support to clients across different time zones.
- Maintaining accuracy and quality while documenting customer interactions.
- Demonstrating strong communication, listening, and interpersonal skills.
This role requires patience, clarity in communication, and a genuine desire to help customers.
Skills Required
To succeed in this role, candidates must possess:
- Excellent written and verbal communication skills.
- Ability to handle customer queries calmly and professionally.
- Basic computer knowledge for chat and ticketing tools.
- Strong interpersonal skills and problem-solving abilities.
- Willingness to work in rotational shifts.
Preferred skills include exposure to international BPO processes, strong customer-handling capability, and familiarity with chat-based support.
Eligibility Criteria
Tech Mahindra welcomes candidates from various educational and professional backgrounds. You are eligible if you meet the following requirements:
- Freshers can apply (no prior experience needed).
- Candidates with 0–12 months of international chat/voice process experience are also welcome.
- Undergraduates and graduates from any stream can apply.
- Applicants must have excellent communication skills.
- Only Mumbai-based candidates are eligible.
This opening is perfect for individuals looking for customer service jobs in Mumbai, especially in a reputable organization like Tech Mahindra.
Selection Process
The recruitment process is simple and transparent. Candidates will need to clear the following stages:
- HR Interview
- Mock Chat / VNA Assessment
- Operations (Ops) Interview
The assessments evaluate communication proficiency, customer-handling capability, and overall job readiness. Selected candidates will receive quick onboarding and training.
Why Join Tech Mahindra
Tech Mahindra is known for offering a stable career path in the BPO and customer support domain. Some of the key benefits include:
- One-way cab facility within designated boundaries.
- Fast and hassle-free onboarding process.
- Opportunity to work with global clients and diverse teams.
- Good work culture with strong employee-support policies.
- Growth opportunities for high-performing employees.
- Competitive salary packages and performance incentives.
Joining Tech Mahindra gives freshers an excellent start in the customer service industry, with exposure to international processes and professional development opportunities.
Shift Requirements
Candidates must be flexible to work in:
- Rotational shifts
- Weekend availability based on business needs
Due to the international nature of the process, adaptability to different shift timings is an important requirement.
How to Apply
Interested candidates can apply easily through Tech Mahindra’s recruitment team. Here’s how:
- Contact the HR representative directly:
Phone: 8424041135
Email: Pratishtha.Singh@TechMahindra.com - Share your resume, contact details, and availability.
- Attend the HR round and complete the assessments.
Since the company is hiring 300 candidates, early applicants have a better chance of securing the role.
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About Tech Mahindra
Founded in 1986, Tech Mahindra is a global provider of IT, consulting, and business process outsourcing services. It is a part of the well-known Mahindra Group, one of India’s largest conglomerates. Headquartered in Pune, Tech Mahindra operates in more than 90 countries and serves leading enterprises across industries such as telecom, banking, healthcare, retail, and manufacturing.
The company is known for its innovative approach, using next-generation technologies such as 5G, AI, cybersecurity, cloud solutions, and digital transformation to help businesses evolve. With a strong global workforce and people-focused culture, Tech Mahindra remains one of the most preferred employers in the BPO and IT services sector.
