Tech Mahindra Recruitment 2025 | Technical Support Associate Hiring | Freshers and Experienced Candidates

Tech Mahindra, one of India’s leading IT services and consulting organizations, has announced new openings for the position of Technical Support Associate. As part of its freshers hiring and off campus drive 2025, the company is looking for candidates who can efficiently handle customer queries, troubleshoot technical issues, and deliver high-quality support services.

Tech Mahindra Recruitment 2025

Job Overview

The Technical Support Associate role at Tech Mahindra is designed for individuals who can act as the first line of contact for customer issues. This includes answering user queries, diagnosing technical problems, initiating troubleshooting steps, documenting interactions, and ensuring timely resolution of incidents.

This hiring drive aims to fill 20 open positions at the Noida location. Both freshers and candidates with up to 5 years of experience can apply. The role falls under the Customer Success, Service & Operations department and includes opportunities to work in voice or blended support environments.

Key Responsibilities

Candidates selected for the Technical Support Associate role will handle the following responsibilities as part of Tech Mahindra recruitment 2025:

1. First Point of Contact

You will be the first person customers reach out to when they encounter technical issues. This involves handling incoming support requests through phone calls, chats, or email.

2. Recording and Tracking Issues

All customer interactions must be accurately logged into the company’s ITSM (IT Service Management) system. Proper documentation ensures transparency, accountability, and seamless ticket progression.

3. Troubleshooting and Diagnosis

You are expected to perform first-line troubleshooting using available tools, resources, and documented procedures. Only issues that fall beyond your scope should be escalated to L2 support teams.

4. Meeting SLA Timelines

Each incident must be addressed within defined Service Level Agreements (SLAs) to ensure timely resolution and customer satisfaction.

5. Knowledge Documentation

Creating and updating knowledge articles or support guidelines based on frequently observed issues is an essential part of this role.

6. Communication and Coordination

You will communicate priority issues to stakeholders, coordinate with higher-level teams, and follow up until the issue is resolved.

7. Maintaining Accurate Notes

Clear, detailed, and accurate ticket notes are critical to maintaining service quality and providing a seamless customer experience.

Skills Required

Tech Mahindra’s off campus hiring seeks candidates who meet the following skill requirements:

Essential Skills

• Strong verbal and written communication skills
• Good understanding of technical concepts
• Ability to troubleshoot common software, hardware, and network-related problems
• Familiarity with ticketing systems or ITSM tools
• Strong customer handling skills
• Ability to multitask in a fast-paced work environment

Preferred Skills

• Experience in international voice processes
• Prior exposure to technical support roles
• Understanding of US calling and global support patterns

These skills are particularly valuable for candidates targeting Tech Mahindra recruitment 2025 for customer support and IT operations roles.

Why Join Tech Mahindra?

Tech Mahindra offers an encouraging environment where employees can grow and develop long-term careers in IT support and customer service. Key benefits include:

• Both-side cab facility, ensuring convenient and safe transportation
• Exposure to global clients and international support processes
• Professional development through continuous learning programs
• Stable full-time, permanent employment
• Opportunity for career progression into L2/L3 support or managerial roles
• Dynamic work culture focused on teamwork and innovation

For freshers, this role offers an excellent entry into the technology industry through a reputable organization with worldwide operations.

Salary Details

The expected salary range for the Technical Support Associate position is ₹3 to ₹6 lakhs per annum, depending on experience, communication skills, and performance during the interview process.

Experienced candidates may receive higher compensation based on their previous roles in voice support, international calling, or technical troubleshooting.

Hiring Locations

The current openings are specifically located in Noida, with the requirement for immediate joiners. The job involves working from the company’s office, and transportation is provided by Tech Mahindra for both pickup and drop.

How to Apply

Unlike standard online applications, Tech Mahindra is conducting this recruitment through direct HR contact. Interested candidates can apply through the following details:

For Interview/Resume Submission:

• HR Garima: 7982850176
• HR Parmeet Kaur: 8130840106
• HR Sanskar: 7827333767
• Email: Gb008742132@gmail.com

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Make sure to prepare a polished resume highlighting communication skills, prior customer support experience (if any), and technical capabilities.

About the Company

Tech Mahindra, part of the Mahindra Group, is a global IT services and consulting company with operations in over 100 countries. Known for delivering innovative digital transformation solutions, Tech Mahindra works across telecommunications, banking, healthcare, manufacturing, and several other industries.

The organization emphasizes customer satisfaction, technical excellence, and continuous learning, making it a promising workplace for individuals looking to develop careers in technical support, customer operations, and IT service management. Tech Mahindra’s reputation for employee development and exposure to diverse projects attracts thousands of applicants each year through its off campus recruitment drives.