Wipro Recruitment 2026: Process Associate – US Healthcare Voice Process

Wipro Recruitment 2026 brings a promising opportunity for graduates and early-career professionals who are looking to start or grow their careers in the customer service and US healthcare domain. Wipro, one of India’s leading global IT services and consulting companies, is hiring for the role of Process Associate for its US Healthcare Voice Process (Molina Provider) at the Kolkata location.

This opening is well-suited for candidates with good communication skills, basic computer knowledge, and an interest in working in US shifts. With increasing demand for skilled customer service professionals in the healthcare sector, this role offers stable employment, structured training, and long-term career growth. Candidates searching for off campus drive opportunities, freshers hiring, or Wipro recruitment 2026 should carefully review this opportunity.

Wipro Recruitment 2026

Job Overview

The Process Associate role at Wipro falls under the Customer Service – Voice category, supporting a US Healthcare business (Molina Provider). The position is at an associate level (1A) and involves handling inbound calls and emails from clients, resolving queries, documenting interactions, and ensuring compliance with service-level agreements.

This is a full-time role based in Kolkata, requiring flexibility to work in US shifts. Candidates with prior service industry or call center experience will have an advantage, though motivated freshers with strong communication skills are also encouraged to apply.

Key Responsibilities

As a Process Associate at Wipro, selected candidates will be responsible for delivering high-quality customer support while maintaining operational excellence. Key responsibilities include:

• Managing customer transactions as per defined quality and process standards
• Handling incoming calls and emails from US healthcare clients in a courteous and professional manner
• Accurately documenting customer information, issues, and resolutions
• Recording, tracking, and updating all queries using designated tracking systems
• Ensuring compliance with SLAs and contractual obligations
• Using internal knowledge bases and FAQs to resolve customer issues effectively
• Identifying recurring issues and documenting trends to prevent future problems
• Escalating critical or unresolved issues to the team leader when required
• Providing complete product information and disclosures before and after interactions
• Ensuring compliance with service agreements to avoid legal or regulatory issues

The role requires consistent attention to detail, adherence to process guidelines, and a strong customer-first mindset.

Skills Required

Candidates applying for Wipro Process Associate Recruitment 2026 should possess the following skills:

Communication Skills

• Clear and confident voice clarity
• Neutral accent
• Fluency in English
• Good grammar and listening skills

Technical & Behavioral Skills

• Knowledge of basic computer operations
• Comfortable with keyboard navigation and aptitude-based tasks
• Willingness to work in rotational and US shifts
• Strong customer service orientation
• Dependability and attention to detail
• Willingness to learn and adapt
• Basic sales and persuasion skills

Experience in a call center or service industry is desirable and will be considered an added advantage.

Why Join Wipro?

Joining Wipro offers a strong foundation for building a successful career in customer service and healthcare operations. Key benefits include:

• Opportunity to work with a leading US healthcare client
• Structured onboarding and product training programs
• Exposure to global processes and compliance standards
• Supportive work environment and team collaboration
• Continuous learning and upskilling opportunities
• Clear performance metrics and career growth pathways

For candidates searching for Wipro off campus drive 2026 or US healthcare voice process jobs, this role provides valuable industry exposure and long-term stability.

Salary Details

The salary for the Process Associate role at Wipro is as per company standards and aligned with industry benchmarks. In addition to the base salary, employees may receive shift allowances, performance incentives, health benefits, and other organizational perks based on company policy.

Hiring Location

• Kolkata, West Bengal

Candidates must be willing to work from the Kolkata office and support US shifts as per business requirements.

How to Apply

Interested and eligible candidates can apply through Wipro’s official careers portal or authorized recruitment channels. Applicants are advised to:

• Prepare an updated resume highlighting communication skills and service experience
• Be ready for client-mandated checks such as reference, stability, and culture fit assessments
• Apply only through official Wipro recruitment sources

Wipro Apply Link :  Click here

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About the Company

Wipro Limited is a globally recognized technology services and consulting company with operations across more than 60 countries. Known for its strong ethical values, innovation-driven culture, and people-first approach, Wipro delivers solutions in IT, business process services, cloud, analytics, engineering, and digital transformation.

Wipro has a strong presence in the healthcare and life sciences domain, supporting leading global healthcare providers and insurers. Joining Wipro means becoming part of an organization that values continuous learning, employee well-being, and long-term career development. Wipro Recruitment 2026 continues to create opportunities for fresh graduates and experienced professionals to work on global projects and enterprise clients.