Wipro Limited is hiring for the position of Associate Analyst in Chennai, Tamil Nadu. This role focuses on client support, transaction management, query resolution, and maintaining service quality in a process environment.
Candidates interested in client support and banking-related operations can review the job responsibilities and mandatory skills before applying. The official job listing identifies Investment Banking (Loans) as a mandatory skill.
Job Overview
| Details | Information |
|---|---|
| Company Name | Wipro Limited |
| Job Role | Associate Analyst |
| Job ID | 205480 |
| Qualification | Not specified in the official job description |
| Experience | Not specified in the official job description |
| Mandatory Skill | Investment Banking (Loans) |
| Location | Chennai, Tamil Nadu, India |
| Job Category | Client Support / Process Operations |
| Employment Type | Not specified |
| Salary | Not disclosed |
| Posting Start Date | 3 October 2026 |
| Official Apply Link | Apply Online |
Job Description
The Associate Analyst role at Wipro involves providing effective technical and process support while resolving client issues directly or escalating them when necessary. The objective is to maintain service quality and meet the Service Level Agreements (SLAs) defined for the process.
The selected candidate will handle client requests through telephone or email, record relevant information, troubleshoot queries, maintain accurate records, and follow established procedures. The role also involves learning product details, participating in training, and improving customer service.
The mandatory skill listed for this position is Investment Banking (Loans).
Qualifications & Skills
The official job description does not specify a particular degree, minimum academic percentage, or required number of years of experience. Candidates should check the application page for any additional eligibility conditions.
The responsibilities described in the listing require the following capabilities:
- Professional written and verbal communication.
- Ability to understand and resolve client queries.
- Problem-solving and troubleshooting skills.
- Accurate documentation and record maintenance.
- Ability to follow standard operating procedures.
- Understanding of service quality standards and SLAs.
- Customer service and client-handling skills.
- Willingness to participate in product-specific training.
- Knowledge of Investment Banking (Loans), listed as a mandatory skill.
Must-Have Skills
- Investment Banking (Loans).
- Client query handling.
- Transaction management.
- Technical and process support.
- Troubleshooting and problem resolution.
- Documentation and record keeping.
- SLA compliance.
- Customer communication.
- Quality and productivity management.
Roles and Responsibilities
The selected candidate will be responsible for the following activities:
1. Transaction and Process Management
- Manage transactions according to the required quality standards.
- Handle incoming client requests through telephone and email.
- Record client identification details and the nature of each issue.
- Track queries, troubleshooting steps, and successful or unsuccessful resolutions.
- Follow established processes and procedures.
- Resolve client queries within defined SLAs.
2. Customer Support and Query Resolution
- Provide product support and guide clients through step-by-step solutions.
- Help clients understand product features and navigate relevant menus.
- Troubleshoot client queries professionally and courteously.
- Maintain accurate records of incoming calls and emails.
- Offer alternative solutions where appropriate.
- Follow up with customers and make scheduled callbacks when required.
3. Documentation and Escalation
- Maintain records of queries and resolution steps.
- Use internal knowledge bases and frequently asked questions to resolve issues.
- Analyse call logs to identify recurring problems.
- Update self-help documentation to improve resolution time.
- Escalate serious or unresolved client issues to the Team Leader.
- Follow service agreements and required disclosure procedures.
4. Training and Continuous Learning
- Participate in product training to stay updated on product features and changes.
- Complete training recommended by the client or organisation.
- Work with team leaders to identify learning needs.
- Improve job knowledge through self-learning and professional development.
Performance Parameters
Wipro’s job description highlights the following performance measures:
| Parameter | Measures |
|---|---|
| Process Performance | Cases resolved per day, quality standards, SLA compliance, Pulse score, and customer feedback |
| Self-Management | Productivity, efficiency, attendance, training hours, and technical training completed |
About Wipro
Wipro Limited is a global technology services and consulting company that helps organisations address digital transformation challenges. Its services include consulting, design, engineering, and operations.
The company works with clients across industries to develop technology solutions, improve business processes, and support digital innovation. Wipro also highlights continuous learning, professional development, and an inclusive workplace.
How to Apply for Wipro Associate Analyst Recruitment 2026
Follow these steps to apply for the position:
- Visit the Wipro Associate Analyst job page.
- Review the complete job description and mandatory skill requirements.
- Check the application page for any additional eligibility criteria.
- Select the available application option and enter the requested details.
- Review your information before submitting the application.
- Monitor your registered email for further recruitment communication.
Important: Investment Banking (Loans) is identified as a mandatory skill. The official listing does not disclose a salary, application deadline, or specific educational and experience requirements in the job description provided.
Apply Now
Company: Wipro Limited
Position: Associate Analyst
Location: Chennai, Tamil Nadu
Job ID: 205480
Mandatory Skill: Investment Banking (Loans)
Click Here to Apply for Wipro Associate Analyst
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