NTT DATA is hiring for a Graduate Trainee position in India. The role supports the Managed Services Client Service Desk team with administrative tasks, client request handling, ticket documentation, and escalation management.
Candidates with a high school certificate or equivalent qualification and basic to moderate experience in technology or call centre environments can review the requirements. The position follows a hybrid working model and may require working in a 24×7 shift structure according to the assigned roster.
Job Overview
| Details | Information |
|---|---|
| Company | NTT DATA |
| Job Role | Graduate Trainee |
| Qualification | High School Certificate, Diploma, or Equivalent |
| Eligible Batches | Not specified |
| Experience | Basic to moderate experience |
| Salary | Not disclosed |
| Location | India |
| Work Mode | Hybrid |
| Job Type | Not specified |
| Job ID | R-151473 |
| Official Apply Link | Apply Now – NTT DATA |
Job Description
The Graduate Trainee role provides administrative support to the Managed Services Client Service Desk team. The selected candidate will help coordinate service requests, maintain accurate records, support ticket handling, and ensure that critical issues are escalated according to established procedures.
The role requires attention to detail, effective communication, sound judgement, and a client-focused approach to service delivery.
Qualifications & Skills
Candidates should meet the following requirements listed in the supplied job description:
- High School Certification, diploma, or equivalent qualification.
- Basic to moderate experience in the technology industry or call centre environment.
- Strong verbal and written communication skills.
- Attention to detail and a client-focused mindset.
- Ability to work under general direction and interact with different stakeholders.
- Ability to use sound judgement when escalating issues.
- Willingness to work in a 24×7 shift structure based on the assigned roster.
Must-Have Skills
- Administrative support and documentation.
- Client request handling.
- Ticket logging and categorization.
- Escalation procedures.
- Attention to detail.
- Written and verbal communication.
- Client service and stakeholder coordination.
- Ability to follow established processes.
Roles and Responsibilities
Selected candidates will be expected to:
- Provide administrative support to the Managed Services Client Service Desk team.
- Complete entry-level administrative tasks as required.
- Follow the correct escalation procedure for critical calls and requests.
- Receive, validate, and log client requests with the necessary details.
- Help analyze escalation requests and ensure correct categorization and prioritization.
- Maintain relevant ticket documents, records, and client information.
- Perform other related tasks as required by the team.
How to Apply
Follow these steps to apply for the NTT DATA Graduate Trainee position:
- Visit the official NTT DATA careers page.
- Review the job description and eligibility requirements.
- Prepare your résumé with relevant experience and skills.
- Complete the application form with accurate details.
- Submit your application through the official recruitment portal.
About NTT DATA
NTT DATA is a global business and technology services company providing solutions across artificial intelligence, cloud, cybersecurity, connectivity, data centres, consulting, and application services. It serves organizations across multiple industries and operates in more than 70 countries.
Recruitment safety: NTT DATA states that its recruiters will not ask candidates for payment or banking information during recruitment. Verify recruitment communications and use official company channels.
Apply Now
Interested candidates can visit the official job listing to review the details and submit an application.
Apply for NTT DATA Graduate Trainee
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