Virtusa is inviting applications for the L1 Support Engineer position in Bengaluru, India. This opportunity is suitable for candidates interested in IT support, troubleshooting, service delivery, and application support.
The role involves assisting users with technical issues, managing support tickets, communicating with stakeholders, and supporting supply chain applications. Candidates must be willing to work in mandatory 24/7 rotational shifts.
Job Overview
| Details | Information |
|---|---|
| Company | Virtusa |
| Job Role | L1 Support Engineer |
| Qualification | Any Bachelor’s Degree |
| Eligible Batches | 2023, 2024, 2025, 2026 |
| Experience | 0–2 Years |
| Expected Salary | ₹3–7 LPA |
| Location | Bengaluru, India |
| Shift | 24/7 Rotational Shifts |
| Job Type | Full-Time |
| Category | Managed Services |
| Official Apply Link | Apply Now – Virtusa |
Job Description
The L1 Support Engineer role focuses on providing first-level technical assistance to users of supply chain management applications. The selected candidate will respond to user inquiries, investigate reported issues, manage help desk tickets, and escalate recurring or complex problems to the appropriate teams.
The role also involves maintaining operational documentation, reporting service issues, and working with internal teams to improve service delivery.
Qualifications & Skills
- Any Bachelor’s Degree.
- 0–2 years of experience, as stated in the supplied hiring details.
- Strong verbal and written communication skills.
- Problem-solving and troubleshooting abilities.
- Ability to manage support tickets and maintain accurate records.
- Customer service and stakeholder coordination skills.
- Willingness to work in mandatory 24/7 rotational shifts.
Must-Have Skills
- L1 technical support.
- Help desk and ticket management.
- Application troubleshooting.
- Customer communication.
- Issue assessment and escalation.
- Documentation and Standard Operating Procedures (SOPs).
- Operational reporting.
- Time management and teamwork.
Roles and Responsibilities
1. Service Delivery and Communication
- Respond to user inquiries, access problems, and issues involving supply chain applications through email, phone, or ticketing tools.
- Communicate with customers regularly to maintain good working relationships.
- Prepare reports for business stakeholders about operational breaches and service status.
- Collaborate with other departments and technical specialists.
2. Technical Support and Troubleshooting
- Handle incoming queries and help requests from end users.
- Perform initial issue assessments and gather relevant information.
- Reproduce reported problems and attempt resolution using available self-service resources.
- Identify recurring issues and escalate them for permanent resolution.
- Understand applications used to track merchandise and the related delivery process.
3. Operational Excellence
- Open and manage help desk tickets with detailed issue records.
- Create, edit, and maintain process documents and SOPs.
- Guide operations teams regarding operational breaches and procedures.
- Identify opportunities to improve product delivery and address delays.
How to Apply
- Visit the official Virtusa careers page.
- Open the L1 Support Engineer job listing.
- Review the eligibility criteria and shift requirements.
- Complete the online application form.
- Submit your application with accurate information and an updated résumé.
About Virtusa
Virtusa is a global IT services and consulting company providing technology, engineering, and digital transformation services to businesses across multiple industries. Its services include application development, IT consulting, managed services, and technology support.
Apply Now
Interested candidates can apply through the official recruitment link below.
Apply for Virtusa L1 Support Engineer 2026
Explore more job opportunities on FindMyJobss.
