Amazon is hiring for the Investigation Representative, ROW IB role under ASSPL – Andhra Pradesh. This position focuses on investigating payment disputes across Amazon fulfillment centers, coordinating with internal teams and partners, and supporting smooth inbound operations.
Candidates with strong analytical, communication, and time-management skills can explore this opportunity. Experience with SQL, data analysis, and process automation is an added advantage.
Job Details
| Particulars | Details |
|---|---|
| Company | Amazon |
| Job Role | Investigation Representative, ROW IB |
| Job ID | 10551681 |
| Hiring Entity | ASSPL – Andhra Pradesh – E88 |
| Job Category | Operations and Investigation |
| Qualification | Associate’s degree or above, or Master’s degree or above |
| Experience | Specific years not mentioned |
| Location | Andhra Pradesh (specific city not stated) |
| Key Skills | Analytical skills, communication, time management |
| Preferred Skills | Advanced SQL, data mining, business intelligence, automation |
| Salary | Not disclosed |
| Application Mode | Online |
Job Description
Amazon’s Rest of World Inbound (ROW IB) team is looking for a motivated Investigation Representative to support daily operational activities across fulfillment centers.
The selected candidate will research and investigate payment disputes, manage information flow among stakeholders, and make timely decisions while following established program standards. The role also involves identifying gaps, managing escalations, and contributing to process improvements.
This position is part of Amazon’s India Operations organization and supports a smoother inbound experience for sellers and vendors.
Qualifications and Skills
Candidates should meet the following requirements:
- An associate’s degree or above, or a master’s degree or above, as specified in the job listing.
- Strong analytical and problem-solving skills.
- Good attention to detail.
- Effective written and verbal communication skills.
- Ability to manage time efficiently and meet individual goals.
- Ability to work with internal teams, business partners, and customers.
- Confidence in communicating with people at different organizational levels.
Preferred Qualifications
- Advanced SQL skills for data mining and business intelligence.
- Experience using data analysis to identify trends and gaps.
- Knowledge of process improvement through automation and analysis.
Roles and Responsibilities
The Investigation Representative will be responsible for:
- Researching and investigating payment disputes across fulfillment centers.
- Managing investigation workflows and sharing information with relevant stakeholders.
- Providing prompt and professional support to customers and partner teams.
- Handling sensitive cases and escalating issues through the appropriate channels.
- Meeting individual and team performance targets.
- Using logical reasoning and available data to identify trends and potential solutions.
- Tracking investigation progress, identifying blockers, and helping resolve issues.
- Maintaining high standards of accuracy, ownership, and timely decision-making.
- Identifying risks and recommending improvements to existing processes.
About the ROW IB Team
The Rest of World Inbound (ROW IB) team is part of ROW APEX within Amazon India Operations. The team works to provide a smooth inbound experience for sellers and vendors across Amazon fulfillment centers.
Its responsibilities include addressing payment disputes, supporting rescue operations, and managing contingencies across fulfillment center operations.
How to Apply
Interested candidates can review the complete requirements and apply through Amazon’s official careers portal.
Apply Now: Click Here
Review the eligibility requirements and job location details before submitting your application.
About Amazon
Amazon is a global company operating across e-commerce, technology, logistics, and cloud computing. Its operations teams support fulfillment centers, seller services, and business processes to improve efficiency and customer experience.
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