NTT DATA is inviting applications for the Graduate Trainee position in Bangalore, Karnataka. This opportunity is suitable for candidates looking to begin their careers in service delivery, client service desk support, and IT service operations.
The role involves providing administrative support to the Managed Services Client Service Desk team, coordinating service requests, maintaining records, and ensuring that critical issues are escalated through the correct procedures. The position offers hybrid working and may require rotational shifts in a 24×7 environment.
Job Details
| Particulars | Details |
|---|---|
| Company | NTT DATA |
| Job Role | Graduate Trainee |
| Job ID | R-151473 |
| Job Category | Service Delivery and Client Success |
| Qualification | High School Certificate, Diploma, or equivalent, as stated in the detailed description |
| Experience | Basic to moderate experience mentioned in the listing |
| Location | Bangalore, Karnataka, India |
| Work Mode | Hybrid |
| Employment Type | Full-time |
| Shift | 24×7 roster-based shifts may be required |
| Salary | Not disclosed in the supplied listing |
| Official Website | NTT DATA Careers |
Job Description
The Graduate Trainee role supports the Managed Services Client Service Desk by handling administrative tasks, coordinating client requests, and maintaining documentation required for effective service delivery.
The selected candidate may receive, validate, and log client requests, categorise and prioritise escalation requests, and ensure that the correct escalation procedures are followed for critical calls and issues.
Eligibility Criteria
Candidates should review the official listing for the applicable requirements.
- High School Certificate, diploma, or equivalent qualification is specified in the detailed job description.
- Basic to moderate experience is mentioned, particularly in the technology industry or call centre environment.
- Good verbal and written communication skills.
- Ability to work in a hybrid environment and follow a roster-based 24×7 shift structure when required.
- Strong attention to detail and a client-focused approach.
Important: Although the role title is Graduate Trainee, the detailed description specifies a high school certificate, diploma, or equivalent. The listing also mentions basic to moderate experience, so candidates should verify their eligibility on the official careers page.
Roles and Responsibilities
- Provide administrative support to the Managed Services Client Service Desk team.
- Complete entry-level administrative tasks as required.
- Receive, validate, and log client requests where applicable.
- Follow the correct escalation procedures for critical calls and requests.
- Analyse escalation requests and help categorise and prioritise them.
- Maintain accurate documentation and records associated with tickets and requests.
- Interact with stakeholders to support efficient service delivery.
- Perform other related tasks as required by the team.
Required Skills
- Strong verbal and written communication.
- Attention to detail.
- Client service orientation.
- Sound judgement and problem-solving ability.
- Methodical approach to ticket resolution.
- Ability to identify issues requiring escalation.
- Integrity and accountability.
- Ability to work under general direction and collaborate with stakeholders.
Benefits of Joining NTT DATA
- Exposure to client service desk and managed services operations.
- Experience with service requests, ticket documentation, and escalation procedures.
- Opportunity to develop communication and service delivery skills.
- Hybrid working arrangement, as specified in the listing.
- Opportunities to work with a global technology and business services organisation.
How to Apply
Interested candidates can review the complete job description and apply through the official NTT DATA careers website.
Apply Now: Click Here
Apply only through the official careers website. NTT DATA states that its recruiters will not ask candidates for payment or banking information during recruitment.
About NTT DATA
NTT DATA is a global business and technology services company providing services across AI, cloud, security, connectivity, data centres, and application services. It works with organisations worldwide to support digital transformation and business innovation.
