Zepto Off Campus 2026 Hiring Freshers For Customer Support Executive | Bangalore

Zepto is hiring candidates for the Customer Support Executive role in Bangalore. Candidates with any graduate degree or an undergraduate qualification (10+2) can apply for this opportunity. Freshers and candidates with up to 2 years of experience may be eligible, making this a suitable opportunity for job seekers looking to start or develop their careers in customer support.

The role involves assisting customers with order-related queries, delayed deliveries, payments, refunds, cancellations, and missing or damaged products. Candidates with good communication skills, problem-solving abilities, and a customer-first attitude can consider applying for this opportunity.

Zepto Off Campus Drive 2026

Zepto Customer Support Executive Job Description

Zepto is looking for customer-focused and enthusiastic candidates to join its Customer Experience team. The selected candidates will assist customers with various queries related to orders, deliveries, payments, refunds, cancellations, and product issues.

Customer Support Executives will communicate with customers through inbound calls, live chat, email, and other support channels, depending on the assigned process. They will be responsible for understanding customer concerns, providing accurate information, and resolving issues in a timely and professional manner.

The role also involves coordinating with delivery partners, store operations teams, and internal departments to ensure a smooth customer experience. Candidates should be comfortable working in a fast-paced environment and handling multiple customer requests while maintaining service quality.

Roles and Responsibilities

• Handle customer queries through inbound calls, live chat, email, and other support channels.
• Resolve concerns related to order status, delayed deliveries, cancellations, payment failures, refunds, and missing or damaged products.
• Coordinate with delivery partners and internal teams to resolve customer issues.
• Provide accurate information about orders, products, payments, and company policies.
• Process eligible refunds, replacements, and cancellations according to company policies.
• Maintain accurate records of customer interactions and resolutions in CRM or support systems.
• Meet customer satisfaction, quality, productivity, and response-time targets.
• Escalate complex or unresolved issues to the appropriate teams.
• Follow company policies, standard operating procedures, and service-level agreements.
• Provide a positive customer experience through professional communication and timely resolution.
• Manage multiple customer requests while maintaining service quality.
• Collaborate with team members to improve customer satisfaction.

Qualifications & Skills

• Candidates with any graduate degree or an undergraduate qualification (10+2) may be eligible.
• Freshers and candidates with 0–2 years of experience may apply.
• Good verbal and written communication skills in English.
• Basic computer knowledge and familiarity with customer service tools.
• Strong problem-solving and decision-making abilities.
• A customer-first attitude and willingness to assist customers.
• Good complaint-handling and issue-resolution skills.
• Empathy and active listening abilities.
• Basic understanding of order management and refund coordination.
• Ability to use CRM tools and computer applications.
• Good time management and multitasking skills.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work rotational shifts, weekends, and public holidays when required.
• Ability to work effectively with team members and other departments.

Work Environment

The Customer Support Executive position is based in Bangalore, Karnataka. The role involves interacting with customers and coordinating with internal teams to resolve order and delivery-related concerns.

Depending on the assigned process, candidates may handle customer requests through calls, live chat, email, or other communication channels. Applicants should be comfortable working in a fast-paced customer service environment and may need to work rotational shifts, weekends, or public holidays.

Salary Details

The expected salary for the Zepto Customer Support Executive role is approximately ₹2.00 LPA to ₹4.50 LPA.

This is an estimated salary range for customer support roles and is not an officially confirmed Zepto salary range. Actual compensation may vary depending on the candidate’s experience, communication skills, job responsibilities, location, and company policies.

How To Apply For Zepto Off Campus Drive 2026

1. Click on the Apply Here link provided below.
2. Visit the job listing on LinkedIn.
3. Read the job description and eligibility requirements carefully.
4. Sign in to LinkedIn or create an account if required.
5. Submit your application with accurate details.
6. Upload your updated resume and other requested documents.
7. Review your application before submitting it.
8. Follow any further instructions provided by the recruitment team.

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About Zepto

Zepto is an Indian quick-commerce company founded in 2021 by Aadit Palicha and Kaivalya Vohra. The company focuses on delivering groceries and other everyday essentials to customers through a technology-driven platform and a network of delivery hubs.

Its product categories include groceries, fresh produce, electronics, beauty essentials, apparel, toys, and other household products. Zepto uses technology and operational systems to manage orders, inventory, and deliveries across its service locations.

Customer support is an important part of Zepto’s operations, helping customers resolve order issues, payment concerns, refunds, and delivery-related queries.

Final Summary

Zepto is hiring for the Customer Support Executive position in Bangalore. Candidates with any graduate degree or an eligible 10+2 qualification may apply, and freshers as well as candidates with up to 2 years of experience may be considered.

The role involves handling customer queries, resolving order and payment issues, coordinating with delivery teams, and maintaining customer satisfaction. The expected salary is ₹2.00–₹4.50 LPA, although the actual compensation should be confirmed with the employer.

Interested candidates can review the job requirements and apply through the LinkedIn job listing.

Note: The salary range is an estimate, not an official Zepto figure. Eligibility, work mode, and other employment details should be confirmed through the recruiter or official job listing.