Foundever is hiring freshers for the Customer Service Representative role in Hyderabad. Candidates who have completed Intermediate (10+2) or graduation can apply for this opportunity. Both undergraduate and graduate freshers are eligible, making this a good opportunity for candidates looking to start their careers in the international BPO and technical support industry.
The role involves providing international voice-based technical support to customers, resolving technical queries, and delivering high-quality customer service. Candidates should have excellent English communication skills, strong technical knowledge, and be comfortable working in rotational US shifts from the office.
Foundever Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Foundever |
| Job Role | Customer Service Representative |
| Process | International Technical Support Voice |
| Qualification | Intermediate (10+2) / Any Graduate |
| Experience | Freshers |
| Freshers Eligible | Yes |
| Salary | ₹2.50 – ₹4.50 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Location | Hyderabad, Telangana |
| Age Limit | 18 – 35 Years |
| Working Days | 5 Days |
| Weekly Offs | 2 Rotational / Split Offs |
| Shift | US Rotational Shifts |
| Transport | Home Pickup and Drop |
| Joining | ASAP |
| Req ID | 370222 |
Foundever Customer Service Representative Job Description
Foundever is looking for enthusiastic candidates to join its international technical support voice process in Hyderabad. The selected candidates will be responsible for answering inbound customer calls and providing technical assistance to international customers.
Customer Service Representatives are expected to follow the guidelines and performance goals established by the client and management. They should consistently achieve call quality targets while maintaining customer satisfaction.
The role requires excellent spoken English communication skills and a strong understanding of hardware, software, and networking concepts.
Roles and Responsibilities
- Handle inbound calls from international customers.
- Provide technical support for hardware, software, and networking-related issues.
- Understand customer problems and provide appropriate solutions.
- Troubleshoot technical issues and guide customers through resolution steps.
- Maintain professional communication throughout customer interactions.
- Follow client guidelines and established support procedures.
- Achieve call quality and customer satisfaction targets.
- Provide proactive and high-quality service to internal and external customers.
- Maintain accurate customer interaction records.
- Work effectively with team members and support departments.
Qualifications & Skills
- Candidates must have completed Intermediate (10+2) or equivalent.
- Graduates and undergraduate freshers can apply.
- Undergraduate candidates should not be regular college students.
- Age should be between 18 and 35 years.
- Excellent spoken English communication skills are required.
- Strong technical knowledge of hardware, software, and networking concepts.
- Good customer-handling and problem-solving abilities.
- Ability to work in an international voice process.
- Candidates should be comfortable working in rotational shifts.
- Previous call centre experience is an advantage but not mandatory.
- Candidates should be willing to work from the office.
Work Environment
This is a Work From Office opportunity based in Hyderabad. Selected candidates will work in an international technical support voice process and assist customers located in different regions.
The position requires flexibility to work in US rotational shifts. Employees will work five days per week with two rotational or split weekly offs.
Foundever also provides home pickup and home drop transportation for eligible employees, as mentioned in the job description.
Salary Details
The expected salary for the Foundever Customer Service Representative role is approximately ₹2.50 LPA to ₹4.50 LPA.
The official job description mentions that compensation will be provided as per market standards. The above range is an estimated salary and is not an officially confirmed Foundever pay scale. Actual compensation may depend on communication skills, technical knowledge, and interview performance.
Foundever Interview Process
The recruitment process includes the following interview rounds:
- JAM Round: Candidates may be evaluated on their ability to speak confidently and communicate effectively.
- HR Round: Discussion about educational qualifications, availability, and job expectations.
- Voice and Accent Round: Assessment of English fluency, pronunciation, and communication skills.
- Technical Test: Evaluation of hardware, software, and networking knowledge.
- Operations Round: Final assessment of customer-handling abilities and suitability for the process.
All interviews will be conducted through telephone or Skype, as mentioned in the job description.
How To Apply For Foundever Customer Service Representative
- Click on the Apply Here button provided below.
- Visit the official Foundever careers page.
- Search for the Customer Service Representative position using Req ID 370222.
- Review the eligibility criteria and job responsibilities.
- Complete the application form with accurate details.
- Upload your updated resume and required documents.
- Submit your application through the recruitment portal.
- Attend the interview rounds as instructed by the recruitment team.
Foundever Apply Link: Click Here
All Jobs: Click Here
Important Note While Applying
Candidates applying for this position must be comfortable working from the office in Hyderabad and should be flexible with US rotational shifts.
Selected candidates should be available to join as soon as possible and keep all required documents ready for background verification.
About Foundever
Foundever is a global customer experience (CX) management company that provides customer support and business process outsourcing services to organizations worldwide.
The company operates across multiple countries and supports businesses through customer service, technical support, and digital customer experience solutions. According to the company information provided in the job description, Foundever handles approximately 3 million customer contacts every day and operates through 145 centres across 27 countries, supporting 350 clients in 36 languages.
Foundever focuses on delivering customer experience solutions through its global workforce and technology-driven support services.
Final Summary
Foundever is hiring freshers for the Customer Service Representative – International Technical Support Voice Process in Hyderabad. Candidates who have completed Intermediate (10+2) or graduation can apply for this opportunity.
The position offers an opportunity to work with international customers and develop technical support and communication skills. Candidates must have excellent English communication skills, basic-to-strong technical knowledge of hardware, software, and networking, and flexibility to work in US rotational shifts.
The expected salary is ₹2.50–₹4.50 LPA, with five working days, two rotational weekly offs, and home pickup and drop transportation. Interested candidates should ap
