eClerx Recruitment 2026 presents a promising opportunity for fresh graduates and early-career professionals seeking a career in technical support and customer service. The company is hiring for the role of Analyst – Outbound Voice, based in Chandigarh. This opening is ideal for candidates with strong communication skills, problem-solving abilities, and an eagerness to work in a technology-driven customer support environment.
If you are looking for an off campus drive 2026 or a freshers hiring opportunity, this position at eClerx offers hands-on experience, professional growth, and exposure to global business processes.
eClerx Recruitment 2026
| Category | Details |
|---|---|
| Company Name | eClerx |
| Job Role | Analyst – Outbound Voice |
| Job Type | Full Time |
| Experience | Freshers / 0–2 Years |
| Qualification | Bachelor’s Degree (Preferred) |
| Key Skills | Communication, Technical Troubleshooting, CRM familiarity |
| Location | Chandigarh |
| Job ID | 81123 |
| Apply Before | 31/03/2026 |
Job Overview
The Analyst – Outbound Voice role at eClerx focuses on providing technical support to customers through proactive outbound communication. Employees in this position will engage with clients who have reported technical issues with eClerx-managed products or services.
The primary objective is to troubleshoot and resolve technical problems efficiently, guiding customers through clear and concise steps. Analysts are expected to use various tools, document resolutions accurately, and escalate unresolved issues to ensure customer satisfaction.
This is a full-time role, ideally suited for candidates with a technical aptitude and strong interpersonal skills. It offers freshers hiring exposure in CRM management, call center operations, and technical support workflows.
Key Responsibilities
As an Analyst at eClerx, candidates will undertake the following responsibilities:
- Make outbound calls to customers to resolve reported technical issues.
- Listen actively to understand the root cause of customer problems.
- Provide step-by-step guidance for troubleshooting and resolution.
- Utilize available tools and resources to ensure efficient issue resolution.
- Accurately document all interactions and resolutions in the CRM system.
- Escalate complex or unresolved issues to the appropriate internal or external teams.
- Follow up with customers to confirm the resolution and ensure satisfaction.
- Adhere to company policies, quality standards, and process guidelines.
This role provides exposure to problem-solving in real-time scenarios, helping candidates strengthen their technical and customer service skills.
Skills Required
The ideal candidate for eClerx Analyst Recruitment 2026 should possess the following skills:
Must-Have Skills
- Excellent verbal and written communication abilities.
- Strong problem-solving skills with attention to detail.
- Ability to remain patient and professional when handling frustrated customers.
- Basic technical aptitude and the ability to quickly learn new technologies.
Preferred Skills
- Previous experience in technical support or customer service.
- Familiarity with CRM software and call center technology.
- Additional technical certifications or diplomas are an advantage.
- Bachelor’s degree in any discipline is preferred, though high school graduates may also apply.
These skills ensure candidates can manage customer interactions effectively while providing accurate and timely solutions.
Why Join eClerx?
eClerx is renowned for nurturing talent and providing hands-on professional experience. Some of the benefits of joining the company include:
- Exposure to global clients and technology-driven processes.
- Opportunity to work in a dynamic and collaborative environment.
- Structured learning and development programs to upskill employees.
- Recognition as a leader in productized services and process management.
- Inclusive workplace with focus on diversity and equality.
- Career growth opportunities across multiple business units and functions.
For fresh graduates seeking an off campus drive in 2026, eClerx provides a solid platform to start a rewarding career in technical support and business operations.
Hiring Location
- Chandigarh: Candidates must be willing to work at the designated office in Chandigarh, India, as per the job requirements.
How to Apply
Interested candidates can apply for the Analyst – Outbound Voice position at eClerx via the official online portal. Key steps include:
- Visit the eClerx careers page or the designated recruitment portal.
- Search for Job ID 81123 or the role title Analyst – Outbound Voice.
- Submit an updated resume highlighting relevant communication, technical support, and CRM skills.
- Ensure educational qualifications meet the required criteria.
eClerx Apply Link :  Click here
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About the Company
Founded in 2000, eClerx is a global leader in productized services, combining people, technology, and domain expertise to deliver measurable business results. The company works with top-tier clients across industries such as financial services, telecommunications, retail, and high-tech, offering innovative solutions in data analytics, process management, and technology services.
With over 18,000 employees worldwide, eClerx emphasizes smart automation, data-driven insights, and operational excellence. The organization fosters an inclusive culture, values innovation, and provides opportunities for fresh graduates to gain hands-on experience while building a solid career foundation.
The company’s mission is to set the benchmark for client service and success, and its vision is to be the preferred innovation partner for technology-driven business solutions. For those searching for eClerx recruitment 2026, this role represents a unique chance to join a reputable multinational company.
