Genpact Recruitment 2026 opens up a promising career opportunity for graduates and freshers who want to begin their professional journey in a globally recognized organization. Genpact is hiring Process Associates (Voice) for its operations team, offering a full-time role in a fast-paced and customer-focused environment. This opportunity is ideal for candidates who have strong communication skills, a customer-first mindset, and an interest in BFS (Banking and Financial Services) operations.
With digital transformation, AI, and automation reshaping the global business landscape, Genpact continues to lead from the front by helping enterprises work smarter and grow faster. This off campus drive for freshers provides hands-on exposure to real-world business processes and customer engagement, making it an excellent starting point for long-term career growth.
Genpact Recruitment 2026
| Category | Details |
|---|---|
| Company Name | Genpact |
| Job Role | Process Associate – Voice |
| Job ID | BFS047548 |
| Job Type | Full Time |
| Experience | Freshers & Experienced |
| Qualification | Bachelor’s Degree / Graduation |
| Industry | BFS / Operations |
| Location | Gurugram, India |
| Salary | Expected ₹2.5 LPA – ₹4 LPA |
Job Overview
The Process Associate – Voice role is part of Genpact’s BFS operations and contact center support function. Professionals in this role interact directly with customers through inbound and outbound calls, providing high-quality service, resolving disputes, and assisting with payment-related queries.
This position requires strong communication skills, analytical thinking, and the ability to work in a blended calling environment. Freshers and candidates with prior collections or customer service experience can apply, making this role suitable for both entry-level professionals and early-career candidates.
Key Responsibilities
Candidates selected for the Process Associate role at Genpact will be responsible for the following:
- Handling inbound and outbound customer calls in a blended environment
- Collecting delinquent amounts or securing payment commitments from customers
- Assisting customers with dispute resolution, payments, and account-related queries
- Providing customized payment plans based on customer requirements
- Negotiating with customers to help bring accounts up to date
- Delivering consistent, high-quality customer service via voice communication
- Supporting contact center agents with daily operational requirements
- Focusing on team goals and contributing to overall process success
- Participating in training programs and upskilling initiatives
This role plays a key part in maintaining customer satisfaction and supporting Genpact’s BFS operations.
Skills Required
To be eligible for Genpact Process Associate Recruitment 2026, candidates should have the following skills:
Required Skills
- Excellent English communication and interpersonal skills
- Ability to handle customer conversations professionally
- Strong analytical and problem-solving abilities
- Basic understanding of collections or customer service processes
Preferred Skills
- Prior experience in collections management or voice process
- Willingness to work in a fast-paced contact center environment
- Ability to adapt quickly and learn new tools and processes
Freshers with strong communication skills and a positive attitude are encouraged to apply.
Why Join Genpact?
Genpact offers more than just a job—it provides a platform to build a meaningful and future-ready career. Key reasons to join include:
- Exposure to AI, automation, and digital transformation projects
- Opportunity to work with global enterprises and diverse teams
- Continuous learning, mentoring, and career development programs
- A values-driven workplace focused on integrity, inclusion, and innovation
- Strong internal mobility and long-term career growth opportunities
For candidates searching for Genpact recruitment 2026, this role offers stability, learning, and professional advancement.
Salary Details
The salary for the Process Associate role is as per Genpact’s company standards and competitive within the industry. In addition to the base salary, employees may receive benefits such as performance incentives, paid leaves, health coverage, and learning opportunities, subject to company policies.
Hiring Location
- Gurugram, India
This is an office-based, full-time position.
How to Apply
Interested and eligible candidates can apply online through Genpact’s official careers portal by searching for Process Associate – BFS047548. Applicants should ensure that:
- Their resume highlights communication and customer service skills
- Educational qualifications meet the graduation requirement
- Applications are submitted only through official Genpact channels
Genpact Apply Link :  Click here
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About the Company
Genpact (NYSE: G) is a global advanced technology services and solutions company that delivers long-term value to leading enterprises worldwide. With a workforce of more than 140,000 professionals, Genpact combines deep industry knowledge, operational excellence, and cutting-edge digital capabilities to help organizations stay ahead in a competitive world.
The company is widely known for its focus on AI-driven transformation through initiatives such as the Genpact AI Gigafactory, which accelerates innovation across industries. Genpact promotes a culture built on curiosity, courage, and integrity, providing employees with an inclusive and growth-oriented work environment. Genpact Recruitment 2026 continues this mission by welcoming fresh talent ready to shape the future of work.
