PhonePe is inviting applications for the role of Advisor – Customer Experience at its Bengaluru office. Graduates with excellent communication skills and a passion for customer service are encouraged to apply. This is a great opportunity to work with India’s leading digital payments platform and be part of a high-growth, customer-focused team.
PhonePe Hiring Advisor – Customer Experience
| Category | Details |
|---|---|
| Company | PhonePe |
| Job Role | Advisor – Customer Experience |
| Job Type | Full-Time |
| Location | Bengaluru |
| Experience | Freshers & Experienced Candidates |
| Qualification | Graduation (10+2+3) |
| Languages Required | English, Hindi (South Indian languages preferred) |
| Salary (Expected) | ₹3 – ₹4.5 LPA (Approximate Range) |
| Application Mode | Online |
About the Customer Experience Team
The Customer Experience team at PhonePe is committed to resolving customer issues quickly and effectively. They gather real-time insights to improve PhonePe’s products and services, ensuring every customer has a seamless experience. This team collaborates across departments to identify and implement better solutions, making each customer interaction impactful.
Key Responsibilities
- Act with integrity and maintain a customer-first approach in every interaction.
- Handle account-related and transaction-related queries.
- Communicate via both phone and data channels.
- Follow established processes to resolve issues effectively.
- Build trust with customers by delivering clear and empathetic communication.
- Meet daily productivity and quality goals.
- Use internal tools and processes to find solutions.
- Escalate issues to relevant teams when necessary.
- Recommend and contribute to process improvements.
- Educate customers on how to make the most of PhonePe’s features.
Required Skills and Qualifications
- Excellent verbal and written communication skills.
- Strong listening skills and ability to handle objections effectively.
- Good learnability and adaptability to different scenarios.
- Strong customer orientation and problem-solving approach.
- Ability to work in a team, accept feedback, and stay flexible.
- Capable of multitasking, prioritizing, and managing time efficiently.
- Proficiency in English and Hindi is mandatory.
- Graduation (10+2+3) is required.
- Knowledge of South Indian languages is an added advantage.
Employee Benefits at PhonePe
- Insurance Benefits: Medical, Critical Illness, Accident, and Life Insurance.
- Wellness Programs: Employee Assistance Program, Onsite Medical Center, Emergency Support.
- Parental Support: Maternity, Paternity, Adoption Assistance, Day-care Support.
- Mobility Benefits: Relocation assistance, Transfer support, Travel policy.
- Retirement Benefits: PF contribution, Gratuity, NPS, Leave encashment.
- Other Perks: Higher education assistance, Car lease, Salary advance policy.
How to Apply for PhonePe Advisor Role
Step-by-Step Application Process:
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Read the full job description and requirements.
- Click on “Apply Now” and log in or create an account.
- Fill out the online application form with accurate details.
- Upload your updated resume.
- Submit your application and wait for further updates from PhonePe’s recruitment team.
PhonePe Apply Link : Click here
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About PhonePe
Founded in 2016, PhonePe has become one of India’s most trusted digital payment platforms, serving over 600 million registered users and a merchant network of 40+ million across the country. Processing more than 330 million transactions daily, PhonePe has diversified into financial services, e-commerce, and app distribution, offering products such as insurance, lending, mutual funds, and gold investment.
PhonePe’s vision is to give every Indian equal access to financial tools and services, enabling them to grow and progress.
