Amazon is hiring for the position of Central Operations Support Executive – External Fulfillment. This role is part of Amazon’s operations and supply chain network that supports sellers and fulfillment partners. The position focuses on monitoring operational performance, coordinating with field teams, and ensuring smooth execution of fulfillment processes across Amazon’s external seller network.
The Central Operations Support Executive role plays an important operational support function within Amazon’s logistics ecosystem. Professionals in this role remotely monitor fulfillment sites, analyze operational metrics, and coordinate with sellers and internal teams to maintain efficient order processing and delivery operations.
Job Details
- Company: Amazon
- Position: Central Operations Support Executive – External Fulfillment
- Location: India
- Qualification: Bachelor’s Degree
- Experience: Freshers / Entry Level
- Employment Type: Full-Time
Role Overview
The Central Operations Support Executive position focuses on supporting Amazon’s external fulfillment network by monitoring operational performance and ensuring that sellers follow the required operational standards.
Professionals working in this role support fulfillment operations remotely by analyzing performance data, coordinating with field executives, and resolving operational issues that may impact order processing or delivery timelines. The role requires strong analytical ability and attention to detail because the position involves identifying patterns in operational data and addressing potential disruptions.
This position also involves stakeholder coordination between sellers, operations teams, and other internal departments to maintain operational efficiency and improve customer experience.
Key Responsibilities
Operations Monitoring
- Remotely monitor daily operations of assigned fulfillment sites
- Track operational performance metrics and identify disruptions
- Ensure operational processes follow defined standards
Seller and Field Coordination
- Coordinate with sellers and field executives to resolve operational issues
- Support communication between internal teams and external partners
- Assist sellers in implementing operational guidelines and processes
Data Analysis
- Analyze operational data to identify trends and performance gaps
- Detect patterns that may impact fulfillment efficiency
- Support improvements based on data-driven insights
Process Management
- Develop and deploy standard operating procedures (SOPs)
- Monitor adherence to operational policies and processes
- Support implementation of new operational workflows
Operational Escalation Handling
- Investigate operational escalations raised by stakeholders
- Trigger audits or field support when required
- Ensure timely resolution of operational issues
These responsibilities ensure smooth functioning of Amazon’s fulfillment ecosystem and help maintain service reliability for customers and sellers.
Required Skills
Candidates applying for this role should demonstrate the following skills:
- Strong analytical and problem-solving abilities
- Ability to monitor and interpret operational performance metrics
- Good communication and coordination skills
- Strong attention to detail when reviewing operational data
- Ability to manage tasks in a fast-paced operations environment
Technical Skills
Although the role is operational in nature, some technical and analytical tools are commonly used.
- Proficiency in Microsoft Excel and MS Office tools
- Ability to work with data reports and operational dashboards
- Basic understanding of data analysis and performance tracking
These tools help operations executives monitor system performance and support decision-making processes.
Work Schedule
The role operates within Amazon’s 24/7 logistics operations model, which may require:
- Working in rotational shifts
- Weekend work depending on operational needs
- Coordination with teams across multiple locations
Operations teams often work in shift-based environments to ensure continuous monitoring of fulfillment networks.
Work Environment
Amazon’s operations teams work in highly structured environments where performance metrics and operational efficiency are closely monitored. Employees collaborate with multiple teams including logistics, fulfillment centers, and seller management teams.
The role often requires professionals to analyze operational issues quickly and coordinate solutions with different stakeholders. This environment helps employees develop strong operational management and analytical skills.
Career Growth Opportunities
Starting as a Central Operations Support Executive at Amazon can lead to multiple career paths within operations and supply chain management. With experience and strong performance, professionals may progress to roles such as:
- Operations Analyst
- Program Operations Specialist
- Operations Manager
- Supply Chain Analyst
- Logistics Program Manager
Professionals who build expertise in operational analytics, logistics processes, and supply chain optimization often move into senior operations or program management roles.
Skills That Improve Career Growth
Employees working in operations roles can improve their career prospects by developing skills in the following areas:
- Advanced data analysis using Excel or SQL
- Understanding of supply chain and logistics management
- Experience with operations dashboards and performance metrics
- Ability to manage cross-functional operational projects
These skills help professionals transition into leadership roles within supply chain operations.
How to Apply
Interested candidates can apply through the official Amazon careers portal.
