Amazon Customer Support Recruitment 2025 brings an excellent work from home job opportunity for candidates looking to start or grow their career in the BPO and customer service industry. This hiring drive is open to freshers as well as experienced professionals, making it a strong option for candidates who want a stable role with a globally trusted brand. The Amazon Customer Support role is a voice-based position, offering a competitive salary package, flexible night shifts, and multiple employee benefits. With more than 100 openings, this Amazon off campus drive is ideal for candidates based in Telangana and nearby regions who prefer remote work.
Amazon Customer Support Recruitment 2025
| Job Detail | Information |
|---|---|
| Company Name | Amazon |
| Job Role | Customer Support (Voice – Work From Home) |
| Qualification | 10+2 / Any Graduate / PG |
| Experience | Freshers to 5 Years |
| Job Location | Remote (Hiring Office: Hyderabad, Telangana) |
| Salary | ₹3.5 LPA – ₹4.5 LPA |
| Employment Type | Full Time, Contractual |
Job Overview
Amazon is currently hiring for the Customer Support (Voice Process) – Work From Home role. This position focuses on assisting customers through inbound and outbound calls, resolving queries efficiently, and ensuring high levels of customer satisfaction. The role is open to candidates with minimum 10+2 qualification, and no graduation is mandatory.
This is a full-time, contractual position under Amazon’s BPM/BPO operations, with hiring offices located in Hyderabad while the work mode remains remote.
Key Responsibilities
Candidates selected for the Amazon Customer Support role will be responsible for:
- Handling customer queries through voice calls in a professional manner
- Resolving issues related to orders, deliveries, payments, and services
- Providing accurate information and ensuring customer satisfaction
- Following Amazon’s service quality standards and compliance guidelines
- Maintaining proper call documentation and customer interaction records
- Working in rotational night shifts and flexible weekly offs
- Meeting performance metrics related to quality, productivity, and customer experience
This role requires patience, clear communication, and a customer-first mindset, which aligns with Amazon’s core values.
Skills Required
To be eligible for this Amazon freshers hiring work from home role, candidates should possess the following skills:
- Excellent English communication skills (mandatory)
- Good verbal and interpersonal communication abilities
- Basic computer knowledge
- Ability to handle customer conversations confidently
- Willingness to work night shifts and flexible schedules
- Hindi speaking skills are an added advantage
- Prior BPO or customer support experience is preferred but not mandatory
Freshers with strong communication skills are encouraged to apply, as Amazon provides structured training before onboarding.
Why Join Amazon?
Joining Amazon as a Customer Support Associate offers several long-term benefits, including:
- Opportunity to work with a globally recognized Fortune 500 company
- Stable work from home setup with professional support systems
- Strong learning and development programs
- Exposure to international customer service standards
- Employee-friendly policies and structured shift planning
- A culture that values innovation, learning, and career growth
For candidates looking for a remote job with brand value, Amazon recruitment 2025 stands out as a reliable choice.
Salary Details and Benefits
Amazon offers an attractive compensation package for this role:
- Base Salary: ₹3.5 LPA to ₹4.5 LPA
- Zeta Meal Card: ₹1,100 per month (₹13,200 per year)
- Health Insurance: Coverage up to ₹5 Lakhs
- Night Shift Allowance: ₹150 per shift
- Overtime Allowance: As per business requirements
- Work Schedule: 5-day working week with 2 consecutive rotational offs
These benefits make this role financially rewarding, especially for freshers entering the workforce.
Hiring Locations
Although the role is work from home, the hiring office is located in Hyderabad, Telangana. Candidates residing in Telangana or nearby regions are preferred, as per Amazon’s operational requirements. However, the daily work responsibilities will be performed remotely.
How to Apply
Interested candidates can apply directly through the official assessment link provided by Amazon. The selection process typically includes an online assessment followed by further evaluation rounds.
Amazon Apply Link : Click here
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Note: Applicants are advised to complete the assessment carefully and ensure they meet the communication and shift requirements before applying.
About the Company
Amazon is one of the world’s most valuable and customer-focused organizations. Founded in 1994, Amazon has grown from a small online bookstore into a global e-commerce and technology giant. Today, it operates across industries such as e-commerce, cloud computing, digital streaming, artificial intelligence, and customer support services.
In India, Amazon has a strong presence with major offices in Hyderabad, Bengaluru, Chennai, Mumbai, Pune, and Delhi. The company is widely recognized for its “Day 1” culture, which encourages innovation, continuous learning, and long-term thinking. Amazon invests heavily in employee growth through structured training programs, leadership development initiatives, and internal mobility opportunities. This makes Amazon recruitment 2025 especially attractive for candidates seeking long-term career stability and professional development.
