Amazon is hiring freshers for the Customer Service Representative role in Bangalore. Candidates who have completed any degree can apply for this opportunity. Fresh graduates from any batch are eligible, making this a good opportunity for candidates looking to start their careers with Amazon.
The role involves assisting customers with their queries related to Amazon orders, deliveries, cancellations, returns, refunds, replacements, payments, and account-related issues. Selected candidates will communicate with customers through phone calls, chats, or emails and help provide effective solutions.
Amazon Off Campus Drive 2026
| DetailsInformation | Information |
|---|---|
| Company | Amazon |
| Job Role | Customer Service Representative |
| Qualification | Any Graduate |
| Experience | Freshers |
| Freshers Eligible | Yes |
| Eligible Batches | Any Batch |
| Salary | ₹3.00 – ₹4.50 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | As per Business Requirements |
| Location | Bangalore, Karnataka |
| Shift | Rotational Shifts |
| Hiring Type | Off Campus Drive |
| Date Published | 6 November 2026 |
Amazon Customer Service Representative Job Description
Amazon is looking for customer-focused candidates to join its Customer Service team. The selected candidates will be responsible for helping customers with their questions, concerns, and issues related to Amazon orders and services.
As a Customer Service Representative, candidates will interact with customers, understand their requirements, investigate their concerns, and provide suitable solutions. The role involves handling customer interactions through phone, chat, and email while ensuring a positive customer experience.
Candidates should have good communication skills, basic computer knowledge, and the ability to handle customer concerns professionally. Freshers with a customer-first attitude and willingness to work in rotational shifts can apply.
Roles and Responsibilities
- Handle customer calls, chats, and emails professionally.
- Assist customers with order status and delivery-related issues.
- Resolve customer concerns related to cancellations and returns.
- Help customers with refunds, replacements, and payment-related queries.
- Handle account-related questions and customer requests.
- Understand customer problems and provide appropriate solutions.
- Coordinate with internal teams when additional assistance is required.
- Follow Amazon’s customer service processes, policies, and quality guidelines.
- Maintain accurate information during customer interactions.
- Meet daily targets related to customer satisfaction, quality, productivity, and response time.
- Handle difficult customer situations calmly and professionally.
- Ensure a positive customer experience during every interaction.
Qualifications & Skills
- Candidates who have completed any graduation degree can apply.
- Freshers are eligible for this opportunity.
- Any batch graduates can apply.
- Good spoken English and communication skills.
- Strong listening and comprehension abilities.
- Ability to understand customer problems quickly.
- Patience and a customer-first attitude.
- Basic computer knowledge is required.
- Ability to multitask and navigate multiple computer systems.
- Good problem-solving and customer-handling skills.
- Comfortable working in rotational shifts, including weekends.
- Ability to work in a team-oriented environment.
Work Environment
The position is based in Bangalore, Karnataka. Candidates will work with Amazon’s Customer Service team and assist customers through phone, chat, or email.
The role may require working in rotational shifts, including weekends and different working hours depending on business requirements. Candidates should be comfortable using multiple computer systems while communicating with customers.
Salary Details
The expected salary for the Amazon Customer Service Representative role is approximately ₹3.00 LPA to ₹4.50 LPA.
This is an estimated salary range based on comparable entry-level customer service roles and is not an officially disclosed Amazon compensation range. Actual salary may vary depending on the job location, shift requirements, and company policies.
How To Apply For Amazon Off Campus Drive 2026
- Click on the Apply Here button provided below.
- Visit the official Amazon careers page or the relevant job application platform.
- Select the Customer Service Representative position.
- Review the eligibility criteria and job responsibilities.
- Create an account or log in if required.
- Fill in the application form with accurate personal and educational details.
- Upload your updated resume and other required documents.
- Review your application before submission.
- Submit the application and check your registered email for further updates.
Amazon Apply Links:
- Customer Service Representative: Click Here
- Customer Service Associate: Click Here
About Amazon
Amazon is one of the world’s leading technology and e-commerce companies, operating across e-commerce, cloud computing, digital entertainment, artificial intelligence, logistics, and customer service.
Amazon is guided by four key principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
The company focuses on developing innovative technologies, creating new products, and providing services that improve customer experiences. Amazon encourages employees to embrace new ideas, make decisions quickly, and continuously improve the way work is done.
Its Customer Service teams play an important role in maintaining customer satisfaction by helping customers resolve issues and providing support across different services.
Final Summary
Amazon is hiring freshers for the Customer Service Representative role in Bangalore. Candidates with any graduation degree and any batch can apply for this opportunity.
The position involves handling customer calls, chats, and emails while resolving queries related to orders, deliveries, refunds, returns, replacements, and account-related issues.
The expected salary is ₹3.00–₹4.50 LPA. Candidates should have good English communication skills, basic computer knowledge, and flexibility to work in rotational shifts.
Interested candidates can apply through the provided job links and check the official recruitment page for the latest eligibility and application details.
