Amberstudent is actively recruiting for the position of Apprentice – Customer Support in Pune, India, offering an exciting opportunity for fresh graduates and entry-level professionals to begin a career in customer experience within a global student accommodation technology platform. Amberstudent is a rapidly growing marketplace that helps students find and book long-term accommodation worldwide, partnering with over 1 million housing units across more than 80 cities and 6 countries.
This detailed career guide will walk you through the role overview, responsibilities, required skills, company environment, and how to apply — giving you a comprehensive picture of this early-career opportunity.
Role Overview – Apprentice – Customer Support
- Position: Apprentice – Customer Support
- Company: Amberstudent
- Location: Pune, Maharashtra, India
- Experience Level: Freshers / Entry-Level (0 Years Experience)
- Qualification: Bachelor’s Degree (any discipline)
- Employment Type: Full-Time
- Domain: Customer Support / Operations / Student Services
This position is ideal for candidates looking to build foundational skills in customer support, communication, and operations within a tech-driven company and is well-suited to those who are eager to engage directly with users while understanding business processes in a real-world setting.
Purpose of the Apprentice – Customer Support Role
The primary purpose of this apprenticeship is to provide a solid grounding in customer support operations, enabling you to handle inquiries, troubleshoot issues, and ensure a seamless experience for students using Amberstudent’s platform. This role is not only about solving problems but also improving user satisfaction, building professional communication skills, and gaining insight into how technology supports real-world interactions.
Key Responsibilities
As an Apprentice – Customer Support, your day-to-day responsibilities will typically include:
- Responding promptly and professionally to incoming customer inquiries via email, phone calls, and chat
- Managing large volumes of incoming calls and messages efficiently and accurately
- Assessing customer needs and delivering satisfactory solutions
- Maintaining updated knowledge of the organization’s products, services, and customer service policies
- Documenting interactions clearly when necessary and forwarding information to relevant teams
- Explaining solutions clearly to users and confirming their understanding
- Recommending improvements based on user feedback and product knowledge
- Participating in training opportunities to enhance customer service skills
- Closing tickets within SLAs to ensure smooth departmental functioning
- Taking responsibility for Customer Satisfaction (CSAT) across communication channels
These core duties help build your understanding of customer workflows, strengthen your communication skills, and give you practical experience with support tools — all valuable for long-term career growth.
Skills Required
To succeed in this role, Amberstudent looks for candidates with the following capabilities:
- Customer-oriented mindset with the ability to adapt to various customer personalities
- Excellent communication and presentation skills in written and verbal English
- Multitasking and time-management skills to handle multiple queries seamlessly
- Friendly, welcoming demeanour when interacting with users
- Ability to explain complex topics simply so users understand solutions
- Calm and patient approach when dealing with difficult situations
- Familiarity with basic industry concepts (e.g., support tools or CRM) is a plus
These skills ensure effective support delivery and help you build trust with users while enhancing your professional confidence.
Work Culture and Environment
Amberstudent operates in a fast-paced, startup-oriented work environment where innovation and collaboration are valued. Employees describe the culture as dynamic and supportive, with a strong focus on:
- Learning and skill development
- Team collaboration and peer mentorship
- Ownership and accountability
- Open communication and feedback
- Value-driven performance
The company mission revolves around simplifying the student accommodation journey globally and creating a user-first experience in every interaction — making customer support an essential function.
Career Growth and Progression
Starting as an Apprentice in Customer Support can lead to future roles such as:
- Customer Support Specialist
- Operations Associate
- Quality Assurance Analyst
- Lead Support Coordinator
- Team Lead in Customer Operations
Your growth will depend on your performance, interpersonal skills, and contributions to customer satisfaction outcomes.
Why This Role Is Valuable
This apprenticeship offers:
- Practical experience in customer engagement and support workflows
- Development of communication, problem-solving, and process skills
- Exposure to real-world case resolution within a technology platform
- A strong foundation for careers in tech-enabled service operations, user experience, and support management
- A credible start to your professional journey in a global company with cross-functional learning opportunities
How to Apply
Interested candidates should apply directly through the Amberstudent careers portal listed below. Make sure your resume highlights any academic projects, internships, or communication experience that aligns with customer support proficiency.
Final Career Insight
The Amberstudent Apprentice – Customer Support role based in Pune, India is an excellent entry-level opportunity for fresh graduates and early-career professionals who want to hone their communication, problem-solving, and operational skills while contributing to a user-centric product experience. With structured responsibilities, clear goals, and a collaborative work environment, this position lays the groundwork for meaningful career growth in customer service, operations, and tech-enabled business roles — providing a compelling start to your professional journey.
