Capgemini is inviting applications from 2025 graduates for the Contact Support Group (CSG) role under the Exceller Hiring Program. This is a full-time opportunity for candidates looking to begin their career in customer support, IT service, and infrastructure management.
Capgemini Off Campus Hiring for Contact Support Group
| Category | Details |
|---|---|
| Company | Capgemini |
| Role | Contact Support Group (CSG) |
| Job Type | Full-Time |
| Experience | Fresher |
| Location | Noida |
| Eligibility | 3-Year Diploma or Graduation (2025 batch) |
| CTC | ₹3.25 LPA (₹3 LPA + ₹25K Incentive) |
| Skills | Communication, Basic Computing, Flexibility |
| Shifts | 24×7 Rotational |
| Apply Before | 17 August 2025, 11:59 PM |
Key Responsibilities
- Provide high-quality customer service and technical troubleshooting via voice and digital channels (chat, email, bots).
- Manage IT service tickets by prioritizing urgency, updating status, and ensuring timely resolution.
- Analyze ticket data using tools and implement best practices to support customer needs.
- Deliver proactive and user-centric IT support for various clients in Telecom, Finance, Healthcare, and Technology sectors.
- Ensure first-contact resolution and address customer issues such as password resets, session errors, and profile updates.
- Maintain professionalism during customer interactions, from greeting to call closure.
- Use internal tools like CHIP (Capgemini’s AI bot) to enhance issue resolution and reduce turnaround time.
- Contribute to knowledge management by updating knowledge base for recurring issues.
Required Skills
- Strong communication skills in English
- Excellent interpersonal and customer handling skills
- Basic understanding of computer operations
- Willingness to work in 24/7 rotational shifts
- Adaptability to relocate as per business needs
- Ability to work under pressure and meet performance KPIs
- Agreement to sign SLA and relocation terms, if selected
Qualifications
- Must be a 2025 graduate or have completed a 3-year diploma program
- Open to all streams
- Candidates must have an active DigiLocker account and mobile number linked with Aadhaar
- Preference will be given to female candidates as part of Capgemini’s diversity hiring initiative
- Indian citizens only are eligible to apply
Salary Details
- CTC: ₹3,00,000 per annum
- Additional Incentive: ₹25,000 (One-time incentive)
- Total Package: ₹3.25 LPA (3 LPA fixed + 25K incentive)
How to Apply for Capgemini Off Campus Drive
Follow the steps below to apply before the deadline:
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Register using your email ID and complete the application form.
- Ensure your Aadhaar is linked with DigiLocker and your mobile number is updated.
- Upload your latest resume and academic documents.
- Submit the application before 17 August 2025, 11:59 PM.
Note: Only shortlisted candidates will be contacted for further virtual assessments.
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Important Notes
- The entire selection process will be conducted virtually.
- Candidates must ensure they have access to the necessary infrastructure (laptop, internet, etc.) for online assessments.
- Participation does not guarantee an offer and selection is at Capgemini’s sole discretion.
About Capgemini
Capgemini is a global leader in consulting, technology services, and digital transformation. With a strong heritage of innovation, Capgemini is known for its deep industry expertise and commitment to diversity and inclusion. The company helps organizations transform and perform through technology.