Cognizant Walk-in Drive 2026 for Freshers – Voice Process Executive Jobs in Hyderabad

Cognizant Walk-in Drive Are you a fresher looking for a customer support job in Hyderabad? Cognizant is advertising a walk-in recruitment drive for the Voice Process Executive / Customer Support – Voice Process role on 14 October 2026. This opportunity is intended for graduates who have excellent communication skills in both Hindi and English and are interested in building a career in customer service and business process operations.

According to the job listing provided, the walk-in interview is scheduled from 9:00 AM to 11:00 AM at Raheja Mindspace, Madhapur, Hyderabad. The role is advertised for freshers, and candidates must have completed their graduation or postgraduation. Applicants who are currently pursuing a degree, certification, or another educational programme are not eligible according to the notice.

Candidates should be comfortable speaking with customers over the phone, understanding their concerns, documenting interactions, and helping resolve queries professionally. The position operates in a 24×7 environment, so applicants must be willing to work rotational shifts and rotational week-offs, including schedules that may support US customers.

Read the complete article for the job overview, eligibility criteria, responsibilities, salary information, interview venue, mandatory documents, selection preparation, and frequently asked questions.

Cognizant Walk-in Drive 2026 – Job Overview

Important: The details above are based on the job description supplied for this article. Salary has not been disclosed in the listing, and the opening count may change. Confirm the walk-in schedule and venue before travelling.

About Cognizant

<Entity value=”Cognizant” category=”company” disambig=”IT services and professional services company”/> is a global professional services company that provides technology, consulting, and business process services to organisations across multiple industries.

Its work includes helping businesses improve operations, modernise technology, support customers, manage business processes, and deliver digital services. The company has operations in India, including major delivery centres that support clients and business functions.

Not every role at Cognizant requires software development or advanced programming skills. Customer support and business process operations positions can focus on communication, problem-solving, customer experience, process compliance, and accurate recordkeeping.

The advertised Voice Process Executive vacancy is a customer support opportunity. The work involves communicating with customers over phone calls, understanding their concerns, providing appropriate assistance, and documenting interactions in the relevant systems.

For graduates who enjoy communicating with people and solving problems, a voice process role may provide an entry point into the customer service and business process management industry.

Applicants should remember that different Cognizant vacancies have different requirements. The eligibility rules for this specific position should be checked independently rather than assuming that the conditions apply to every Cognizant job.

Cognizant Voice Process Executive Recruitment 2026 – Job Description

Cognizant is seeking enthusiastic, career-oriented freshers for a customer support voice process. The job description emphasises communication, listening, problem-solving, professionalism, and a customer-first attitude.

The role requires candidates to handle customer conversations in Hindi and English. Candidates should be comfortable speaking clearly, understanding customer concerns, and providing appropriate responses according to the process guidelines.

Because customers may be based in different regions, the ability to communicate in both languages is a mandatory requirement.

The position may involve inbound and/or outbound calls, depending on the assigned workflow. Candidates should also be prepared to use computer systems to document conversations, maintain customer records, and follow the required procedures.

What does a Voice Process Executive do?

A Voice Process Executive communicates with customers by telephone and supports them with questions, requests, or concerns.

The employee must listen carefully, understand the customer’s problem, and respond in a professional and helpful manner. If an issue cannot be resolved immediately, the employee may need to document it or follow the appropriate escalation procedure.

The role combines communication skills with basic computer knowledge and accurate documentation.

What is a Customer Support Voice Process?

A customer support voice process is a business function in which employees assist customers through telephone conversations.

Depending on the assigned client and process, customer interactions may involve answering questions, explaining procedures, recording requests, resolving issues, and directing customers to the appropriate support channel.

The job description supplied for this vacancy specifically highlights customer conversations in Hindi and English, listening skills, customer satisfaction, and accurate system updates.

Eligibility Criteria for Cognizant Freshers Hiring 2026

Candidates should check the eligibility conditions carefully before attending the interview.

1. Educational qualification

The listing’s education section specifies Any Graduate.

The detailed job description states that candidates must have completed graduation or postgraduation. Candidates should have completed their relevant qualification and be able to provide the required educational documents.

If you have a degree that is not clearly covered by the listing, confirm eligibility with the recruitment team before travelling.

2. Freshers can apply

The listing specifies zero years of experience, making this opportunity relevant to fresh graduates.

Previous customer service, internship, or BPO experience is described as an added advantage, not a mandatory requirement.

Candidates without professional experience can prepare by practising customer conversations, learning basic computer operations, and developing their listening and problem-solving abilities.

3. Candidates currently pursuing education are not eligible

The job description states that candidates who are currently pursuing a degree, certification, or educational programme are not eligible.

Applicants should check this condition carefully. If you are currently enrolled in a course, ask the recruitment team whether your current status meets the requirements before attending.

4. Hindi and English are mandatory

Candidates must be able to communicate fluently in both Hindi and English.

The description specifies that applicants should be able to read, write, speak, and understand both languages. Excellent spoken English is mandatory, and Hindi proficiency is also a key requirement.

Candidates who are comfortable in only one of these languages may not meet the stated requirements.

5. Customer handling and listening skills

Applicants should be able to understand customer concerns, ask relevant questions, and communicate suitable responses.

Strong listening skills are particularly important because customer support employees need to understand the issue before offering assistance.

6. Basic computer knowledge

Candidates should have basic computer knowledge and a willingness to learn new systems and processes.

The role may require employees to record customer interactions, update information, and navigate internal applications while communicating with customers.

7. Immediate joining

The listing states that candidates who can join immediately are highly encouraged to apply. Immediate availability is an advantage, but candidates should confirm the actual joining timeline with the recruitment team.

Mandatory Hindi and English Language Skills

Language proficiency is one of the most important requirements for this Cognizant voice process vacancy.

The role requires communication with customers from different regions and backgrounds. Candidates should be able to switch between Hindi and English according to the customer’s needs.

English communication

Applicants should be able to speak clearly, understand questions, and respond in a professional manner.

Written English may also be useful for reading process instructions, documenting conversations, and updating records.

Hindi communication

Candidates must be able to understand and communicate fluently in Hindi. The ability to explain information clearly in Hindi is important when assisting customers who prefer that language.

Listening and comprehension

Effective customer support begins with understanding the problem. Candidates should listen carefully, avoid interrupting customers unnecessarily, and ask appropriate clarification questions when needed.

Professional conversation skills

A professional conversation involves greeting the customer, understanding the concern, providing accurate information, and closing the interaction politely.

Candidates should practise speaking calmly and clearly, particularly when responding to difficult or unexpected questions.

Key Responsibilities of a Cognizant Voice Process Executive

The supplied job description lists several responsibilities for this role.

1. Handle customer calls

Employees may handle inbound and/or outbound customer calls professionally. They should follow the assigned process instructions and maintain a polite tone throughout the interaction.

2. Communicate in Hindi and English

Candidates must communicate clearly and confidently in both languages, depending on the customer’s requirements.

They should understand questions, explain information, and provide suitable responses without creating confusion.

3. Understand customer concerns

Customer support requires careful listening and the ability to identify the actual issue.

Employees should ask relevant questions when necessary and avoid making assumptions about the customer’s problem.

4. Provide timely resolutions

The job description emphasises resolving customer issues in a timely manner. Employees should follow the relevant process guidelines and seek help or escalate an issue when it falls outside their authority.

5. Maintain customer satisfaction

A customer-first approach means treating customers respectfully, communicating accurately, and making reasonable efforts to resolve their concerns.

Employees should remain professional even when a customer is upset or dissatisfied.

6. Document customer interactions

The job requires accurate documentation and system updates.

Employees may need to record details of customer interactions, summarise the concern, and update the relevant system fields according to the process requirements.

7. Follow process guidelines

Customer support employees must follow instructions, privacy requirements, and established procedures. Accurate documentation and consistent process adherence help maintain service quality.

These responsibilities reflect the supplied job description. The precise customer account, process, and systems will depend on the team to which a successful candidate is assigned.

Work Environment and Shift Requirements

The listing states that the role operates in a 24×7 work environment, supporting customers across different geographies, including US customers.

Candidates must be willing to work rotational shifts and rotational week-offs.

This means applicants should be prepared for schedules that may change according to business requirements. Depending on the assigned team, working hours may include evenings or nights.

Before accepting an offer, candidates should clarify the following details with the recruiter:

• Whether the role is fully work from office.
• The expected shift schedule.
• Whether night shifts are required.
• How rotational week-offs are assigned.
• Whether transport is provided for late or night shifts.
• The expected joining date and training schedule.

The supplied listing does not confirm transport arrangements or a specific shift roster, so these details should not be assumed.

Salary Details – Cognizant Voice Process Executive

The salary for this vacancy is not disclosed in the supplied Naukri listing.

Candidates should avoid relying on salary figures published for unrelated Cognizant jobs because compensation can differ according to role, process, location, experience, and employment terms.

During the recruitment process, ask the hiring team about:

• Annual cost to company (CTC).
• Fixed and variable salary components.
• Monthly gross salary.
• Estimated monthly take-home pay.
• Applicable deductions.
• Training or probation conditions.
• Employment benefits, if any.
• Shift-related allowances, if applicable.

The recruiter should provide the applicable compensation details before you accept an offer. Do not assume that the salary for this role is the same as other voice process positions.

Walk-in Interview Details – 14 October 2026

Candidates interested in this vacancy should note the following schedule.

The listing states that registration will be processed on a first-come, first-served basis and that participation is limited to the first 350 eligible candidates reporting between 9:00 AM and 11:00 AM.

The listing summary separately displays 13 openings. The 350-candidate limit refers to the stated participation limit, not the number of available jobs. These numbers describe different things and should not be confused.

Because registration is first-come, first-served, candidates should plan to arrive early within the specified reporting window. Confirm that the drive remains scheduled before travelling.

Interview Venue – Raheja Mindspace, Hyderabad

The supplied listing provides the following address:

Raheja Mindspace, Building 20, 7th Floor, Inorbit Mall Road, Mind Space, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana – 500081.

Map link provided in the listing:

Check the route in advance and allow sufficient time for traffic, building entry, registration, and security procedures.

Do not assume that the interview is at another Cognizant building simply because other vacancies may use different buildings within the Mindspace campus. Verify the exact building and floor stated for this drive.

Documents Required for the Interview

Candidates must bring the documents listed in the recruitment notice.

1. Two copies of your updated resume

Carry two printed copies of your current resume. Make sure the information is accurate and that your contact details are easy to read.

Include your educational qualifications, relevant skills, internships, projects, and any previous customer service or BPO experience, if applicable.

2. Valid government-issued photo ID

Carry a valid government-issued photo identity document for verification and entry.

Check that the name and other details are clear and that the document is valid.

3. Original educational certificates

The notice requests original educational certificates and marksheets. Organise the documents so that the recruitment team can verify your completed qualification.

4. Photocopies of educational certificates and marksheets

The notice also requires photocopies of educational certificates and marksheets. Prepare a complete set in advance.

Document checklist

• Two copies of your updated resume.
• Valid government-issued photo ID.
• Original educational certificates.
• Original educational marksheets.
• Photocopies of educational certificates.
• Photocopies of educational marksheets.
• Mobile charger, as advised in the recruitment notice.

The job description advises candidates to carry a mobile charger because the assessment and interview process may continue throughout the day.

Personal laptops, tablets, and other electronic devices are not permitted during the interview process, according to the supplied notice. Do not carry prohibited electronic devices to the venue.

Keep original documents secure and present them for legitimate verification when requested.

Selection Process – What Candidates Should Prepare For

The supplied listing does not provide a confirmed step-by-step selection process. However, candidates can prepare for the types of assessments commonly associated with entry-level voice process roles.

1. Registration and eligibility check

Candidates may need to register upon arrival and provide basic information. The notice states that registration is first-come, first-served, so follow the instructions given by the recruitment team.

2. Communication assessment

Because Hindi and English proficiency are mandatory, candidates should be prepared to demonstrate their spoken communication skills.

Practise answering questions in both languages and explaining information clearly.

3. Customer service scenarios

Candidates may benefit from practising simple customer situations, such as responding to a delayed service, clarifying a request, or explaining the next step in a process.

The goal is to demonstrate patience, listening, professionalism, and problem-solving.

4. Interview discussion

Candidates should be ready to explain their educational background, interest in customer support, communication strengths, and willingness to work rotational shifts.

5. Document verification and further instructions

Keep your educational documents and identity proof ready. If shortlisted, follow the recruitment team’s instructions about subsequent steps.

These are preparation suggestions, not a guaranteed list of interview rounds for this particular drive. Confirm the actual selection process with the recruiter.

Common Interview Questions for Freshers

Candidates can practise the following questions before attending the walk-in.

Tell me about yourself.

Prepare a short introduction covering your name, completed degree, strengths, communication abilities, and interest in customer support.

Why do you want to join Cognizant?

Explain your interest in starting a professional career, developing customer service skills, and working in a structured business environment. Keep your response genuine and relevant to the role.

What is a voice process?

A voice process involves communicating with customers through telephone calls to answer questions, understand concerns, provide assistance, and document interactions.

How would you handle an angry customer?

Explain that you would remain calm, listen without interrupting, acknowledge the concern, clarify the problem, and follow the appropriate process to resolve or escalate it.

Why are Hindi and English important for this role?

The listing states that candidates will support customers across different regions. Being able to communicate in both languages helps employees understand customer concerns and provide appropriate assistance.

Are you comfortable working night shifts?

Answer honestly. The job description requires willingness to work rotational shifts in a 24×7 environment. Do not say you are comfortable if you cannot meet this requirement.

How would you handle a problem you cannot resolve?

Explain that you would gather the relevant information, follow the process guidelines, document the issue, and seek assistance or escalate it to the appropriate team.

What are your strengths?

Choose genuine strengths relevant to the role, such as listening, clear communication, patience, adaptability, problem-solving, or attention to detail. Give a brief example where possible.

How to Prepare for the Cognizant Walk-in

Practise speaking in English and Hindi

Spend time answering basic interview questions in both languages. Practise speaking at a natural pace and using clear sentences.

Improve listening skills

Listen carefully to questions before answering. If you do not understand a question, politely ask for clarification rather than guessing.

Practise customer support conversations

Try sample scenarios such as a customer requesting information, reporting a problem, or asking for an update. Practise remaining calm and explaining the next step.

Review basic computer knowledge

Be comfortable with simple computer operations, browsing, typing, and entering information. The job description states that basic computer knowledge is required.

Prepare your resume and documents

Print two resume copies and organise all requested certificates, marksheets, and ID proof the day before the interview.

Plan your travel

Check the route to Building 20, 7th Floor, Raheja Mindspace, and plan to arrive within the registration window. The notice says participation is limited to the first 350 eligible candidates reporting between 9:00 AM and 11:00 AM.

Be prepared for a long recruitment process

The notice advises candidates to carry a mobile charger because the assessment and interview process may continue throughout the day. Make appropriate travel and personal arrangements.

Why Consider a Customer Support Voice Process Role?

A customer support role can help fresh graduates develop workplace skills that are useful across many business functions.

Communication and interpersonal skills

Daily customer interactions can help employees develop clearer communication, listening, and professional conversation skills.

Problem-solving experience

Employees learn to understand issues, identify relevant information, follow procedures, and work toward appropriate resolutions.

Process and documentation skills

Customer support roles often require accurate records, system updates, and consistent adherence to instructions. These skills can be useful in other operations roles.

Teamwork

Employees may coordinate with supervisors and colleagues to resolve issues and meet service expectations.

Professional development

The listing mentions training and professional development opportunities, as well as potential career growth. Actual training arrangements and advancement opportunities should be confirmed with Cognizant during recruitment.

A role’s suitability depends on the candidate’s interests, communication abilities, schedule flexibility, and career goals.

Walk-in Venue Detauls & More: Click here

Frequently Asked Questions (FAQs)

1. Is Cognizant hiring freshers for a voice process in Hyderabad?

The supplied listing advertises a Voice Process Executive walk-in for freshers in Hyderabad on 14 October 2026.

2. What is the walk-in date?

The interview is listed for Wednesday, 14 October 2026.

3. What is the reporting time?

The supplied listing states 9:00 AM to 11:00 AM.

4. What is the interview venue?

Raheja Mindspace, Building 20, 7th Floor, Inorbit Mall Road, Mind Space, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana – 500081.

5. What is the qualification required?

The education section specifies any graduate. The detailed description says candidates must have completed graduation or postgraduation.

6. Can freshers apply?

Yes. The listing specifies zero years of experience and welcomes freshers who meet the other requirements.

7. Is Hindi mandatory?

Yes. The description states that Hindi and English proficiency is mandatory.

8. Is English communication required?

Yes. Excellent spoken English is explicitly required, along with the ability to read, write, speak, and understand Hindi and English.

9. Can candidates currently pursuing a degree apply?

No. The supplied notice states that candidates currently pursuing a degree, certification, or educational programme are not eligible.

10. What is the salary?

The salary is not disclosed in the supplied listing. Candidates should ask the recruitment team for the compensation details.

11. Is prior BPO experience mandatory?

No. The listing welcomes freshers. Internship, customer service, or BPO experience is described as an added advantage.

12. Is content moderation experience useful?

The listing states that content moderation experience will be considered a plus, but it is not presented as a mandatory requirement.

13. Are rotational shifts required?

Yes. The role operates in a 24×7 environment, and candidates must be willing to work rotational shifts and rotational week-offs.

14. Are immediate joiners preferred?

Yes. The description says candidates who can join immediately are highly encouraged to apply.

15. How many openings are listed?

The supplied Naukri listing displays 13 openings. The number may change.

16. How many candidates can participate?

The notice states that participation is limited to the first 350 eligible candidates reporting between 9:00 AM and 11:00 AM. This is a stated participation limit, not a guarantee of selection.

17. What documents should I carry?

Carry two copies of your updated resume, valid government-issued photo ID, and original and photocopies of educational certificates and marksheets.

18. Can I bring a laptop?

The supplied notice says personal laptops, tablets, and other electronic devices are not permitted during the interview process. Follow the stated instructions.

19. Will all candidates be selected?

No. Attending the walk-in does not guarantee selection. Candidates must meet the eligibility requirements and complete the employer’s selection process.

20. Where can I find the job listing?

You can review the supplied Naukri listing here:

Final Words

The Cognizant Walk-in Drive 2026 for Voice Process Executive is an advertised opportunity for fresh graduates interested in customer support and voice process operations in Hyderabad.

The most important requirements are completed graduation or postgraduation, excellent English communication, fluency in Hindi and English, basic computer knowledge, and willingness to work rotational shifts in a 24×7 environment.

The walk-in is listed for 14 October 2026, from 9:00 AM to 11:00 AM, at Raheja Mindspace, Building 20, 7th Floor, Madhapur, Hyderabad. Candidates should carry two copies of their updated resume, a valid government-issued photo ID, and original and photocopies of their educational certificates and marksheets.

The job listing does not disclose the salary, so confirm compensation and other employment terms with the recruiter. Because registration is stated to be first-come, first-served, check that the drive remains scheduled and plan your arrival accordingly.