The Concentrix Recruitment 2025 drive has opened an excellent opportunity for professionals with strong communication and training expertise. Concentrix, one of the world’s most trusted technology-enabled business services providers, is hiring for the role of Communication Trainer II in Bangalore. This position is ideal for individuals who have a passion for coaching, developing communication skills, and shaping new hire talent in a dynamic work environment.
As companies continue to invest in people development, roles like Communication Trainer II have become essential. If you are searching for freshers hiring opportunities, professional training roles, or a long-term career in learning and development, this off campus drive could be a great fit.
Concentrix Recruitment 2025
| Category | Details |
|---|---|
| Company | Concentrix |
| Role | Communication Trainer II |
| Qualification | Graduate (Any Discipline) |
| Experience | Previous V&A or soft skills training experience preferred |
| Location | Bangalore, India |
| Salary | ₹4.5 LPA – ₹7 LPA |
| Type | Full-time |
Job Overview
The Communication Trainer II plays a critical role in shaping communication excellence among new hires. This job involves delivering New Hire Training (NHT), identifying learning needs, conducting assessments, and developing training modules that improve voice and accent, soft skills, and overall communication capability.
This position requires a blend of technical training skills, facilitation abilities, and a strong understanding of communication principles. Concentrix is looking for candidates who can manage training sessions effectively, support business teams, collaborate with quality teams, and ensure consistent performance improvements.
Key Responsibilities
The Communication Trainer II role covers a wide range of responsibilities essential for building and maintaining training standards across teams. Key duties include:
Training and Facilitation
- Deliver New Hire Training to NHT batches after completing the required Train-the-Trainer (TTT) certification.
- Build communication and professional skills for advisors during the onboarding phase.
- Conduct refresher training and stratified training sessions based on performance gaps and business needs.
Learning Needs Analysis and Curriculum Design
- Identify learning needs among agents, team members, and business units.
- Use principles of Instructional Design to create or restructure training modules.
- Work closely with the Floor Support, Quality, and V&A teams to incorporate real call samples and process-based requirements.
Performance Evaluation and Documentation
- Observe trainees during training sessions and evaluate their performance.
- Maintain and track trainee attendance, performance data, and certification records for audit purposes.
- Conduct assessments and provide feedback to improve communication readiness.
Operational Support
- Participate in departmental projects and training initiatives.
- When not training, support the National Command Center with language assessments for hiring.
- Maintain all required MIS and documentation related to training outcomes and activities.
Additional Expectations
- Willingness to work in 24/7 rotational shifts, including day and night schedules.
- Ability to conduct audits and provide targeted feedback for improving communication scores.
- Preference will be given to candidates with Master Trainer experience.
Skills Required
To be successful in this role, candidates must demonstrate strong communication and facilitation skills. Key requirements include:
- Excellent knowledge of Voice & Accent (V&A) principles and English grammar.
- Strong spoken and written communication skills.
- Good interpersonal skills and the ability to collaborate with multiple departments.
- Basic understanding of Instructional Design methodologies.
- Previous experience in soft skills or V&A training is desirable.
- Proficiency in MS Office, especially Excel and PowerPoint.
- Basic knowledge of banking terminology will be an added advantage.
- Ability to connect with learners at different skill levels and guide them effectively.
Why Join Concentrix?
Concentrix offers a workplace that values innovation, learning, and performance. Joining the company as a Communication Trainer II opens doors to:
- Exposure to global business standards and advanced communication training methods.
- Career growth in learning and development, quality, or operations.
- A supportive work culture with continuous learning opportunities.
- The chance to work with teams shaping customer experience for leading global brands.
- An environment where ideas are valued and performance is recognized.
For professionals aspiring to build long-term careers in training and development, the Concentrix Recruitment 2025 drive is an excellent opportunity.
Salary Details
Concentrix offers a competitive salary package for the Communication Trainer II position, aligned with industry standards. While the exact salary is not disclosed in the job post, compensation typically depends on experience, communication expertise, and certification background.
Hiring Location
- Bangalore, India – MTP Karle 5th, 6th, and 7th Floors
This location is one of Concentrix’s key delivery centers, equipped with modern infrastructure and designed to support large-scale operations.
How to Apply
Candidates interested in the Concentrix off campus drive can apply directly through the official Concentrix careers website. Applicants should review the job requirements carefully, prepare updated resumes, and be ready for communication assessments as part of the hiring process.
Concentrix Apply Link : Click here
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Note: Concentrix does not charge any recruitment or processing fees. All authentic offer letters are issued only through official channels.
About the Company
Concentrix is a global leader in customer experience, technology solutions, and integrated business support. Operating in more than 70 countries, the company partners with over 2,000 brands that depend on its expertise in customer engagement, AI-driven solutions, design thinking, analytics, and digital transformation.
What makes Concentrix stand out is its blend of human-centered thinking and advanced technology implementation. Whether it is crafting brand-defining experiences or delivering high-quality digital operations, Concentrix is known for solving complex business challenges with precision and innovation. The company’s strong culture, strategic mindset, and people-first approach have made it a preferred workplace for thousands of professionals across the world.
