Genpact is hiring freshers and eligible candidates for the position of Associate – Customer Service (Hindi + English) in Hyderabad, Telangana. This is a full-time, permanent, work-from-office opportunity for graduates interested in customer support, voice processes, and customer service operations.
Candidates from the 2021, 2022, 2023, 2024, 2025, and 2026 batches are eligible to apply, as stated in the job description. Applicants should have good Hindi and English communication skills, customer-handling abilities, and a customer-focused approach.
Genpact Recruitment 2026 – Job Details
| Particulars | Details |
|---|---|
| Company | Genpact |
| Job Role | Associate – Customer Service |
| Process | Voice Process (Hindi + English) |
| Qualification | Any Graduate |
| Eligible Batches | 2021, 2022, 2023, 2024, 2025 & 2026 |
| Experience | Freshers and candidates with experience |
| Job Location | Hyderabad, Telangana |
| Work Mode | Work from Office |
| Employment Type | Full-Time, Permanent |
| Industry | BPM / BPO |
| Salary | Not disclosed |
| Openings | 10 listed on Naukri |
| Required Languages | Hindi and English |
| Shift | Flexible schedule, including weekends |
Job Description
Genpact is inviting applications for the role of Associate – Customer Service (Hindi + English). The selected candidates will handle customer queries and concerns, provide support for account recovery-related data collection, understand client policies, and deliver quality customer service.
The role requires active use of internet and online applications, analytical thinking, and the ability to identify customer issues and escalate product bugs when necessary.
Roles and Responsibilities
- Respond to customer queries and concerns professionally.
- Provide support for data collection to enable account recovery for end users.
- Maintain a strong understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs.
- Deliver excellent customer service and support.
- Demonstrate critical thinking and analytical skills.
- Work independently and collaborate effectively with team members.
- Understand customer needs and provide appropriate assistance.
Eligibility Criteria
Educational Qualification
- Any graduate degree.
Eligible Batches
- 2021
- 2022
- 2023
- 2024
- 2025
- 2026
Experience
- Freshers are eligible.
- Candidates with previous customer service experience may also apply.
Required and Preferred Skills
- Good Hindi and English communication skills.
- Customer support and customer service skills.
- Effective probing and analytical abilities.
- Good written English proficiency.
- Customer-centric approach and problem-solving skills.
- Ability to work flexible schedules, including weekends.
- Familiarity with voice, chat, or email support is preferred.
Work Location and Employment Details
- Location: Hyderabad, Telangana
- Work Mode: Work from Office
- Job Type: Full-Time, Permanent
- Department: Customer Success / Service & Operations
- Process: Customer Service – Voice Process
Salary Details
The salary package has not been disclosed in the supplied job listing. Candidates can check the official recruitment details or discuss compensation during the hiring process.
How to Apply for Genpact Recruitment 2026
- Open the job listing using the link below.
- Review the eligibility criteria and job responsibilities.
- Click the application option on the recruitment portal.
- Complete your profile and submit the required details.
- Follow the portal instructions for the next steps in the recruitment process.
Apply Now: Click Here to Apply for Genpact Customer Service Associate
Important: Genpact states in the supplied job description that it does not charge candidates fees to process job applications. Avoid anyone asking for payment for recruitment or training.
About Genpact
Genpact is a global technology services and solutions company that helps businesses improve operations through digital transformation, technology, data, and AI. The company provides opportunities across customer service, business operations, technology, and other professional fields.
Frequently Asked Questions (FAQs)
1. Is Genpact hiring freshers?
Yes. The supplied job description explicitly states that freshers are eligible.
2. Which batches can apply?
The listing mentions the 2021–2026 batches.
3. What is the qualification required?
Candidates must be graduates in any discipline.
4. Where is the job located?
The position is based in Hyderabad, Telangana, and is work from office.
5. What languages are required?
The role is for a Hindi and English voice process.
6. Is the salary disclosed?
No. The salary is not disclosed in the supplied job listing.
7. Is this a work-from-home job?
No. The supplied job description specifies work from office in Hyderabad.
8. Does Genpact charge an application fee?
The supplied job description states that Genpact does not charge fees to process job applications.
