Genpact is hiring candidates for the Analyst – Service Desk role in Hyderabad. Candidates with a Bachelor’s degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering can apply for this opportunity. The role focuses on Level 1 technical support, troubleshooting hardware and software issues, assisting users, and maintaining IT systems.
The position is full-time and work from office in Hyderabad and requires candidates to work in the night shift. The application deadline is October 31, 2026.
Genpact Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Genpact |
| Job Role | Analyst – Service Desk |
| Qualification | Bachelor’s Degree |
| Eligible Degrees | Computer Engineering, Database Management, Information Systems, Information Technology, Network Engineering |
| Experience | Entry Level / As per Job Requirement |
| Freshers Eligible | Yes, if meeting the job requirements |
| Salary | ₹3.5 – ₹6.5 LPA (Expected) |
| Job Type | Full-Time, Regular |
| Work Mode | Work From Office |
| Location | Hyderabad, Telangana |
| Shift | Night Shift |
| Language | English |
| Application Deadline | October 31, 2026 |
| Job ID | JR10026540 |
Genpact Analyst – Service Desk Job Description
The Analyst – Service Desk role at Genpact involves providing Level 1 technical assistance and customer support for incoming IT-related queries and issues. The selected candidates will be responsible for understanding user problems, troubleshooting technical issues, and ensuring incidents are handled efficiently from creation through closure.
Candidates will work with knowledge management tools to identify solutions and will also document new issues and resolutions for future reference. The position requires strong customer service skills, effective communication, problem-solving ability, and the ability to manage multiple tasks in a fast-paced environment.
Roles and Responsibilities
- Provide Level 1 technical support to users.
- Handle incoming technical queries and IT-related issues.
- Troubleshoot software and hardware problems.
- Install and configure software and hardware.
- Perform system upgrades when required.
- Monitor and maintain computer systems and networks.
- Ensure the security and privacy of systems and networks.
- Search knowledge management tools to identify appropriate solutions.
- Document new issues and solutions in the Knowledge Management Repository.
- Take ownership of incidents from creation through closure.
- Communicate effectively with users and explain technical solutions.
- Provide timely and professional technical assistance.
- Support users in effectively utilizing IT systems and applications.
- Handle multiple tasks and respond quickly during critical situations.
- Demonstrate empathy, courtesy, and strong customer service skills.
- Work collaboratively with internal teams to resolve technical problems.
Qualifications & Skills
- Bachelor’s degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
- Strong customer service orientation.
- Good troubleshooting and problem-solving skills.
- Strong verbal and written communication skills.
- Proficiency in English is required.
- Ability to handle multiple tasks simultaneously.
- Basic understanding of hardware and software troubleshooting.
- Knowledge of IT Service Desk processes.
- Ability to work with knowledge management and collaboration tools.
- Understanding of computer systems and networks.
- Ability to work effectively under pressure.
- Willingness to work in night shifts.
- Good interpersonal and customer-handling skills.
Work Environment
This is a Work From Office position based at Genpact’s Hyderabad location. The role follows a night shift schedule and requires employees to provide technical support to users and resolve IT-related incidents.
Candidates should be comfortable working in a fast-paced service desk environment, handling multiple support requests, and communicating with users professionally.
Salary Details
The expected salary for the Genpact Analyst – Service Desk role is approximately ₹3.5 LPA to ₹6.5 LPA.
This is an estimated salary range based on comparable entry-level service desk roles in Hyderabad and is not an officially disclosed Genpact compensation range. Actual salary may vary depending on qualifications, skills, experience, and Genpact’s compensation structure.
How To Apply For Genpact Hiring 2026
- Click on the Apply Here button provided below.
- Visit the official Genpact careers page.
- Review the Analyst – Service Desk job requirements.
- Complete the online application form.
- Upload your updated resume and required documents.
- Provide accurate educational and professional information.
- Review your application before submitting it.
- Submit the application before October 31, 2026.
- If shortlisted, follow the instructions provided by Genpact for the next stages of the recruitment process.
Genpact Apply Link: Click Here
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Interview Questions and Answers
1. What is a Service Desk?
A Service Desk is a single point of contact for users to report IT issues and request technical support.
2. What is Level 1 support?
Level 1 support handles basic technical issues, initial troubleshooting, and incident resolution.
3. How would you troubleshoot a computer that cannot connect to the internet?
I would check the network connection, IP configuration, adapter status, and connectivity before escalating the issue.
4. What is an IP address?
An IP address is a unique address used to identify a device on a network.
5. What is DNS?
DNS converts domain names into IP addresses so devices can locate services on a network.
6. How would you handle an angry customer?
I would listen patiently, understand the issue, remain professional, and provide the best possible resolution.
7. What is an operating system?
An operating system is system software that manages computer hardware and provides a platform for applications.
8. Why do you want to join Genpact?
I want to join Genpact to develop my technical support skills and build a strong career in IT services.
9. Tell me about yourself.
I am a graduate with a strong interest in IT support, troubleshooting, and technology, and I am eager to learn and contribute to a professional team.
10. Are you comfortable working night shifts?
Yes, I am comfortable working night shifts and adapting to the requirements of the role.
About Genpact
Genpact is a global professional services and advanced technology company that helps organizations transform their business operations using technology, data, artificial intelligence, and process expertise.
The company works with enterprises across different industries and provides services involving digital transformation, analytics, artificial intelligence, technology, and business process management. Genpact has a large global workforce and operates across multiple countries.
Genpact focuses on helping organizations improve their operations, solve complex business challenges, and adopt technology-driven solutions.
Final Summary
Genpact is hiring for the Analyst – Service Desk position in Hyderabad. Candidates with a Bachelor’s degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering can apply.
The role involves Level 1 technical support, hardware and software troubleshooting, incident management, system support, and customer service. The position is work from office and requires employees to work in the night shift.
The expected salary is approximately ₹3.5–₹6.5 LPA, while the official compensation may vary. Interested candidates should apply through the Genpact careers portal before the October 31, 2026 deadline.
