Genpact is inviting applications for the role of Process Associate / Process Developer (Dispute Resolution). Freshers and experienced graduates can apply for this full-time role. The position is based in Gurugram, India.
This opportunity is ideal for candidates looking to start a career in finance, banking, or insurance operations with one of the world’s leading professional services and technology companies.
Genpact Off Campus Hiring for Process Associate / Process Developer
| Category | Details |
|---|---|
| Company | Genpact |
| Job Role | Process Associate / Process Developer |
| Job Type | Full-Time |
| Experience | Freshers Eligible (0–2 years preferred) |
| Location | Gurugram, India |
| Qualification | Any Graduate |
| Domain | Dispute Resolution / Operations |
| Salary (Expected) | ₹3 – ₹4.5 LPA (Approximate Range) |
| Application Mode | Online |
Key Responsibilities
- Dispute Investigation: Research and analyze transaction details, account records, and supporting documents.
- Data Analysis: Identify dispute trends and patterns to prevent recurrence.
- Customer Interaction: Communicate empathetically with customers to gather details and explain resolution outcomes.
- Collaboration: Work with teams like Fraud, Legal, and Customer Service to ensure compliance and accurate resolution.
- Resolution Handling: Provide solutions such as refunds, credits, or clarifications.
- Documentation: Maintain accurate records of investigations and outcomes.
- Subject Expertise: Stay updated on dispute resolution policies and act as a knowledge resource.
Required Qualifications
- Minimum Qualification: Any graduate (freshers eligible).
- Preferred Skills / Experience:
- Prior experience in Banking, Insurance, Finance, or Commercial Insurance.
- Strong analytical and problem-solving ability.
- Good communication skills (written and verbal).
- Ability to manage disputes professionally and work with cross-functional teams.
Why Join Genpact?
- Work at the forefront of AI, automation, and digital innovation.
- Gain hands-on experience and continuous learning opportunities.
- Join a global network of 140,000+ professionals.
- Thrive in a values-driven culture built on integrity, respect, and inclusion.
- Opportunity to work in dispute resolution, banking operations, and finance domains.
How to Apply for Genpact Off Campus Drive
Step-by-Step Process:
- Visit the official Genpact Careers page or the direct application link below.
- Read the job description and responsibilities carefully.
- Click on Apply Now and log in or register on the career portal.
- Fill in your academic and personal details accurately.
- Upload your updated resume and any required documents.
- Submit your application and wait for further updates from the recruitment team.
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About Genpact
Genpact (NYSE: G) is a global leader in advanced technology services and solutions. The company leverages deep industry expertise, AI-driven innovation, and operational excellence to help businesses transform and stay ahead. With a workforce of over 140,000 professionals, Genpact is known for delivering digital-first solutions across industries like banking, finance, insurance, and more.