Genpact Recruitment 2025 brings an excellent career opportunity for graduates and early-career professionals looking to build a strong foundation in business operations, analytics, and digital transformation. Through its latest off campus hiring initiative, Genpact is inviting applications for the role of Business Analyst / Senior Associate / Management Trainee (Real Time Analyst) at its Bengaluru office. This opportunity is ideal for candidates who want to work in a fast-paced, technology-driven environment while contributing to real-world business impact.
With the increasing demand for analytics, workforce management, and AI-enabled operations, this role offers exposure to global clients, advanced tools, and large-scale business processes. If you are searching for freshers hiring, off campus drive 2025, or Genpact jobs for graduates, this opening is worth exploring.
Genpact Recruitment 2025
| Details | Information |
|---|---|
| Company Name | Genpact |
| Job Role | Business Analyst / Management Trainee (Real Time Analyst) |
| Qualification | Bachelor’s Degree (Any Stream) |
| Experience | Freshers & Early-Career Professionals |
| Location | Bengaluru, India |
| Employment Type | Full-Time |
| Industry | Operations, Analytics, Workforce Management |
Job Overview
Genpact is hiring for the position of Business Analyst / Management Trainee – Real Time Analyst, a critical role focused on monitoring and optimizing the performance of a U.S.-based call center in real time. The selected candidates will work closely with workforce management (WFM) teams and operations leaders to ensure service level agreements (SLAs), staffing efficiency, and customer experience targets are consistently met.
This role blends analytical thinking, operational coordination, and quick decision-making, making it suitable for graduates interested in business analysis, operations management, and analytics-driven roles.
Key Responsibilities
Candidates selected for this role will be responsible for managing real-time operational performance and ensuring smooth day-to-day call center activities. Key responsibilities include:
- Monitoring call center metrics in real time using tools such as Amazon Connect and Verint
- Tracking service levels, agent adherence, occupancy, average handle time, and call volumes
- Identifying staffing gaps and making immediate schedule adjustments
- Coordinating with WFM teams to ensure optimal resource utilization
- Responding to alerts related to service level breaches or agent availability
- Escalating incidents or system issues to supervisors and managers
- Monitoring agent adherence to schedules, breaks, and shift timings
- Providing real-time reports and performance updates to leadership teams
- Analyzing trends to proactively improve operational efficiency
- Suggesting continuous improvement measures in staffing and monitoring processes
Skills and Qualifications Required
Minimum Qualifications
- Bachelor’s degree in any discipline (Operations Management or related fields preferred)
- Basic understanding of call center operations and performance metrics
- Proficiency in Microsoft Excel for data tracking and reporting
Preferred Skills
- Strong analytical and problem-solving abilities
- Attention to detail while monitoring real-time data
- Effective verbal and written communication skills
- Ability to manage multiple priorities in a high-pressure environment
- Quick decision-making skills and a proactive mindset
- Familiarity with Amazon Connect and Verint is an added advantage
These skills make the role suitable for candidates seeking business analyst jobs for freshers or management trainee roles in 2025.
Why Join Genpact?
Joining Genpact offers much more than just a job. It provides a long-term career path with learning, growth, and exposure to global business challenges.
- Work at the forefront of AI, automation, and digital transformation
- Gain hands-on experience with global clients and advanced technologies
- Learn from industry experts through mentorship and structured training
- Be part of a diverse, inclusive, and values-driven work culture
- Access continuous learning and career acceleration opportunities
- Contribute to meaningful projects that create real business impact
For graduates looking to grow in analytics and operations, Genpact recruitment 2025 presents a strong career launchpad.
Salary Details
Genpact offers a competitive salary package aligned with industry standards. The compensation typically includes fixed pay, performance-based incentives, and additional benefits such as health insurance, learning programs, and career development support. Exact salary details may vary based on role level, skills, and interview performance.
Hiring Location
- Bengaluru, Karnataka, India
This is a full-time, office-based role at Genpact’s Bengaluru location, one of the company’s major operational hubs in India.
How to Apply
Interested candidates can apply online through the official Genpact careers portal. Applicants are advised to:
- Visit the Genpact careers website
- Search for the job ID BFS046953
- Complete the online application form
- Upload an updated resume with relevant skills
- Submit the application before the closing date
Genpact Apply Link :  Click here
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Note: Genpact does not charge any application or recruitment fees. Candidates should be cautious of fraudulent job offers.
About the Company
Genpact (NYSE: G) is a globally recognized advanced technology services and solutions company that partners with leading enterprises across industries. Known for its strong focus on digital transformation, artificial intelligence, and data-driven decision-making, Genpact helps organizations stay competitive in a rapidly evolving business landscape.
With over 140,000 professionals worldwide, Genpact combines deep domain expertise, operational excellence, and cutting-edge technology to deliver long-term value to its clients. One of its flagship initiatives, the AI Gigafactory, demonstrates Genpact’s leadership in scaling AI, automation, and advanced analytics solutions across industries such as BFSI, healthcare, manufacturing, and customer operations.
Genpact recruitment 2025 reflects the company’s commitment to nurturing young talent and building future-ready professionals.
