HackerRank is hiring freshers and experienced candidates for the Customer Experience Engineer role in Bangalore. Candidates who have recently graduated or have up to 3 years of relevant experience can apply for this opportunity. Strong freshers with programming fundamentals and an interest in troubleshooting software issues are encouraged to apply.
The role involves investigating technical problems related to web applications, APIs, integrations, authentication, configurations, and customer workflows. Candidates will work with customer experience and engineering teams to identify root causes, resolve issues, and improve the overall customer experience.
HackerRank Off Campus Drive 2026
| DetailsInformation | Information |
|---|---|
| Company | HackerRank |
| Job Role | Customer Experience Engineer |
| Qualification | B.E. / B.Tech or Relevant Technical Degree |
| Experience | Freshers – 3 Years |
| Freshers Eligible | Yes |
| Salary | ₹6 – ₹12 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | As per Company Requirements |
| Location | Bangalore, Karnataka |
| Batch | 2025 / 2026 and Other Eligible Graduates |
| Shift | Rotational Shifts |
| Job Category | Customer Experience Engineering |
HackerRank Customer Experience Engineer Job Description
HackerRank is looking for candidates to join its Customer Experience Engineering team, where customer support, product knowledge, and software engineering come together. The selected candidates will investigate technical issues across the company’s platform and help customers resolve problems efficiently.
The role requires candidates to understand software behaviour, investigate errors, analyse logs, work with APIs and databases, and communicate technical findings clearly. Engineers will gradually take ownership of more complex customer issues while collaborating with experienced team members and internal engineering teams.
Candidates will also use AI tools to support investigations, validate possible solutions, improve responses, and contribute to documentation and automation initiatives.
Roles and Responsibilities
- Investigate and resolve customer issues from initial analysis through final closure.
- Debug web applications, APIs, integrations, authentication, configuration, and data-related problems.
- Use logs, developer tools, SQL, and established troubleshooting methods to identify root causes.
- Communicate clearly with customers and internal teams through tickets, calls, and other channels.
- Collaborate with experienced engineers on complex or high-risk technical issues.
- Prepare detailed escalation reports for confirmed product-related problems.
- Track escalated issues and coordinate with engineering teams until resolution.
- Use AI tools responsibly to accelerate investigations and validate technical solutions.
- Improve documentation, troubleshooting guides, and internal knowledge resources.
- Identify opportunities for automation and tooling improvements.
- Prioritise customer requests and meet applicable service-level requirements.
- Participate in rotational shifts and occasional on-call coverage, including evenings or weekends.
Qualifications & Skills
- Recent graduate or early-career engineer with up to 3 years of relevant experience.
- Strong programming fundamentals and the ability to read and understand code.
- Familiarity with Python, JavaScript, Java, or similar programming languages.
- Understanding of REST APIs, HTTP, web applications, and software communication.
- Working knowledge of SQL and database-related troubleshooting.
- Good analytical thinking and systematic problem-solving skills.
- Ability to investigate technical issues and identify their underlying causes.
- Strong written and verbal communication skills.
- Ability to explain technical concepts in simple language.
- Willingness to learn, accept feedback, and collaborate with experienced engineers.
- Comfortable working rotational shifts and occasional on-call schedules.
Work Environment
This is a full-time opportunity based in Bangalore. Customer Experience Engineers work closely with customers, product teams, and software engineers to investigate technical issues and improve the platform experience.
Candidates should be comfortable working in a collaborative technical environment, handling multiple customer requests, and participating in rotational shifts to support customers across different time zones.
Salary Details
The expected salary for the HackerRank Customer Experience Engineer role is approximately ₹6 LPA to ₹12 LPA.
This is an estimated salary range for the role and is not an officially confirmed HackerRank compensation range. The actual package may vary depending on the candidate’s skills, experience, interview performance, and company compensation policies.
How To Apply For HackerRank Off Campus Drive 2026
- Click on the Apply Here button provided below.
- Visit the official HackerRank careers page.
- Search for the Customer Experience Engineer position.
- Review the job description and eligibility requirements.
- Create an account or log in if required.
- Complete the application form with accurate details.
- Upload your updated resume and other required documents.
- Verify all information before submitting your application.
- Submit your application through the official recruitment portal.
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Interview Questions and Answers for HackerRank Customer Experience Engineer
Technical Interview Questions
1. What is an API?
An API allows different software applications to communicate and exchange data.
2. What is REST API?
A REST API uses HTTP methods to access and manipulate resources between systems.
3. What is the difference between HTTP and HTTPS?
HTTPS encrypts communication using TLS, while HTTP does not provide that encryption.
4. What is SQL used for?
SQL is used to retrieve, insert, update, and manage data in relational databases.
5. How would you troubleshoot a web application error?
I would reproduce the issue, inspect logs and browser tools, check API responses, and identify the root cause.
HR Interview Questions
6. Tell me about yourself.
I am an aspiring engineer with programming fundamentals, problem-solving skills, and an interest in troubleshooting software applications.
7. Why do you want to join HackerRank?
I want to join HackerRank because it combines software engineering, technical problem-solving, and customer experience.
8. Why should we hire you?
I have a strong willingness to learn, analytical thinking, communication skills, and an interest in solving technical problems.
9. Are you comfortable working rotational shifts?
Yes, I am comfortable working rotational shifts to support customers across different time zones.
10. How would you handle an issue you cannot solve?
I would investigate the issue, document my findings, seek guidance, and escalate it to the appropriate team.
About HackerRank
HackerRank is a technology hiring platform that helps companies assess developer skills and identify qualified engineering talent. Its platform enables recruiters and hiring managers to evaluate programming abilities and technical competencies during the recruitment process.
The company supports organisations in improving technical hiring through coding assessments, developer evaluations, and related recruitment solutions. HackerRank works with companies worldwide to help them identify skilled developers and make informed hiring decisions.
Final Summary
HackerRank is hiring for the Customer Experience Engineer role in Bangalore. The opportunity is suitable for recent graduates and early-career professionals with up to 3 years of relevant experience.
Candidates should have knowledge of programming, REST APIs, HTTP, SQL, web applications, and technical troubleshooting. Strong freshers with good analytical and communication skills are encouraged to apply.
The expected salary is approximately ₹6–₹12 LPA, subject to confirmation. Interested candidates should check the official HackerRank careers page for the latest eligibility requirements, compensation details, work arrangements, and application status before applying.
