HCLTech is hiring candidates for the Administrator (Support & Operations) role in Madurai, Tamil Nadu. Candidates who have completed any graduate degree and have between 0 and 2 years of experience can apply for this opportunity. The role is suitable for freshers and early-career professionals looking to build their careers in IT support and operations.
The position involves resolving support tickets, handling escalations, performing root cause analysis, and maintaining service quality. Candidates from the 2022 to 2027 batches may be eligible based on the employer’s criteria. This opportunity offers exposure to customer support operations, incident resolution, and service-level management.
HCLTech Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | HCLTech |
| Job Role | Administrator (Support & Operations) |
| Qualification | Any Graduate |
| Eligible Batches | 2027, 2026, 2025, 2024, 2023, 2022 |
| Experience | 0–2 Years |
| Freshers Eligible | Yes, subject to eligibility criteria |
| Salary | ₹3–10 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Not Specified |
| Location | Madurai, Tamil Nadu |
| Job Category | Support & Operations |
| Last Date | Not Mentioned |
HCLTech Administrator (Support & Operations) Job Description
HCLTech is looking for candidates for the Administrator (Support & Operations) position in Madurai, Tamil Nadu. The role focuses on resolving customer or operational support tickets independently, providing on-call assistance, and conducting root cause analysis to identify and resolve issues.
Selected candidates will be expected to meet agreed service-level agreements (SLAs), maintain quality standards, and contribute to a positive customer experience. The position may also involve updating knowledge bases, supporting team training, coaching analysts, and reducing repeated or reopened support cases.
Roles and Responsibilities
- Resolve support tickets independently within agreed service-level agreements.
- Provide on-call support for escalations and critical issues.
- Perform root cause analysis to identify the reasons behind recurring problems.
- Follow quality standards, regulatory requirements, and company policies.
- Update and maintain knowledge base documentation.
- Support training activities for freshers and other team members.
- Coach analysts and share knowledge to improve team performance.
- Ensure positive customer feedback and customer satisfaction.
- Improve First Call Resolution (FCR) rates.
- Minimize rejected resolutions and reopened cases.
- Monitor ticket volumes and complete assigned tasks within specified timelines.
- Coordinate with relevant teams to resolve operational issues efficiently.
Qualifications & Skills
- Candidates should have completed any graduate degree.
- Applicants with 0–2 years of experience may be eligible.
- Candidates from the 2022–2027 batches may apply, subject to the official eligibility criteria.
- Good analytical and problem-solving skills.
- Ability to investigate issues and perform root cause analysis.
- Strong communication and customer-handling skills.
- Ability to manage support tickets and meet SLA requirements.
- Willingness to provide on-call support when required.
- Ability to follow company policies and quality standards.
- Good documentation and knowledge-sharing skills.
- Ability to work independently and collaborate with team members.
Work Environment
The position is based in Madurai, Tamil Nadu. The role involves working in a support and operations environment, handling tickets, assisting with escalations, and coordinating with team members to maintain service quality.
Candidates should be comfortable working with defined service-level agreements and providing on-call support when required. The official job posting does not specify whether the role is remote, hybrid, or fully office-based.
Salary Details
The expected salary for the HCLTech Administrator (Support & Operations) role is approximately ₹3 LPA to ₹10 LPA.
This is an estimated salary range and is not a confirmed compensation range published by HCLTech for this specific position. Actual salary may vary depending on the candidate’s experience, skills, qualifications, job responsibilities, and company compensation policies.
How To Apply For HCLTech Administrator (Support & Operations)
- Click on the Apply Here link provided below.
- Visit the official HCLTech careers application page.
- Review the job description and eligibility requirements.
- Complete the application form with accurate personal and educational details.
- Upload your updated resume and any other required documents.
- Verify all the information entered in the application.
- Submit your application through the official HCLTech careers portal.
- Check your registered email for recruitment updates.
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About HCLTech
HCLTech is a global technology company providing digital, engineering, cloud, and artificial intelligence services. The company works with clients across industries, including financial services, manufacturing, life sciences and healthcare, technology, telecommunications, retail, and public services.
HCLTech delivers technology services and solutions designed to help organizations improve operations, modernize systems, and address business challenges. Its work spans IT services, digital transformation, engineering, and enterprise technology solutions.
Final Summary
HCLTech is hiring for the Administrator (Support & Operations) position in Madurai, Tamil Nadu. Candidates with any graduate degree and 0–2 years of experience may be eligible to apply.
The role involves support ticket resolution, on-call escalations, root cause analysis, knowledge base management, and customer satisfaction improvement. The expected salary is ₹3–10 LPA, although the actual compensation should be confirmed during recruitment.
Interested candidates can apply through the official HCLTech careers link and review the complete eligibility requirements before submitting their applications.
