Sutherland Hiring 2026: Associate / Sr. Associate Jobs in Bengaluru – Permanent Work From Home

Sutherland hiring has listed an opportunity for Associate / Sr. Associate – Referral in Bengaluru, Karnataka, India. The opening is listed as a permanent work-from-home position and is associated with customer experience and customer support operations. According to the supplied job description, candidates who completed a full-time undergraduate or postgraduate degree in 2025 can apply, provided they meet the other eligibility requirements.

The role involves helping customers resolve their questions, inquiries, and concerns through communication channels such as calls, email, chat, or social media. Employees are expected to deliver a positive customer experience, respond to customer requests within the required timeframe, and achieve monthly customer satisfaction and productivity goals.

This opportunity may be relevant to graduates from Arts, Science, Commerce, Engineering, Pharmacy, MBA, MCA, and other accepted disciplines who are interested in customer service and business process operations. Candidates should have excellent verbal and written English skills, good analytical and typing skills, and the flexibility to work shifts that may include nights.

One important condition is that candidates must reside within a radius of 25 km of the company’s office. Although the contract type is listed as permanent WAH, applicants should verify the applicable location requirements and working arrangements before proceeding.

In this article, FindMyJobs covers the job overview, company information, eligibility criteria, responsibilities, required skills, work-from-home conditions, application process, resume tips, and frequently asked questions.

Sutherland Recruitment 2026 – Job Overview

Important: Job availability and recruitment conditions can change. Review the official job listing before applying to confirm that the opportunity remains open and that you meet the current requirements.

About Sutherland

Sutherland is a global business and technology services company that works with organizations across different industries. Its areas of expertise include artificial intelligence, automation, cloud engineering, advanced analytics, and business process excellence.

The company combines technology with operational expertise to help businesses improve processes, manage customer interactions, and deliver better service experiences. Its work includes digital transformation, customer experience management, business operations, and technology-enabled services.

Sutherland describes its approach as combining human expertise with artificial intelligence and advanced platforms. This approach helps businesses address operational challenges, improve efficiency, and develop solutions tailored to their customers and business requirements.

Customer experience is an important part of many of these services. Organizations rely on customer support teams to answer questions, resolve issues, explain processes, and maintain positive relationships with customers. Employees in customer-facing roles help ensure that users receive appropriate assistance and that requests are handled according to the applicable procedures.

The Associate / Sr. Associate opening described in the supplied listing focuses on customer support, customer satisfaction, productivity, and compliance with company policies. Candidates interested in customer service and business operations can consider the role after reviewing its requirements.

For more information about Sutherland and its current career opportunities, visit the official Sutherland careers website.

Job Description: Associate / Sr. Associate – Referral

The official listing describes a consultant responsible for delivering an outstanding customer experience through calls, email, chat, or social media. The employee must use the appropriate principles and processes to resolve customer issues, inquiries, and concerns.

The role emphasizes timely responses and making sure customer questions are addressed. Employees are also expected to achieve monthly customer satisfaction and productivity goals.

The responsibilities extend beyond answering customer questions. The listing highlights contact center performance metrics, service-level agreements, confidentiality, data security, mandatory learning activities, coaching sessions, and schedule adherence.

This means applicants should be prepared to work in a structured service environment where both customer experience and operational performance matter. They should be comfortable following procedures, learning new systems, accepting feedback, and maintaining reliable attendance.

Although the job title includes the term “Referral,” the supplied job description primarily explains customer service responsibilities. Candidates should confirm the exact business process, customer group, and nature of the assigned work with Sutherland’s recruitment team if they need clarification.

Roles and Responsibilities

1. Resolve Customer Queries and Requests

One of the main responsibilities is resolving customer requests and inquiries through the communication channels assigned to the program.

These channels may include email, chat, social media, or calls. Employees must understand the customer’s question, identify the appropriate response, and follow the applicable process.

For example, a customer may need clarification about a service, assistance with a request, or guidance on the next steps in a process. The employee should communicate clearly and provide accurate information within the scope of the role.

The exact customer issues handled by this opening are not fully specified in the supplied description.

2. Deliver an Excellent Customer Experience

Customer experience involves more than providing a quick answer. It also requires professional communication, patience, attention to detail, and an understanding of the customer’s concern.

Employees should aim to make interactions clear, helpful, and respectful. When a question cannot be resolved immediately, they should follow the relevant procedure rather than provide unsupported information.

Maintaining a positive customer experience can help build trust and improve the quality of service.

3. Achieve Customer Satisfaction Targets

The listing states that employees must attain monthly customer satisfaction goals.

Customer satisfaction measures can reflect how well customers feel their questions or concerns have been handled. Depending on the assigned program, employees may be evaluated through customer feedback, quality reviews, or other approved measures.

The specific evaluation system for this position is not provided in the supplied description. Candidates can ask the recruiter about the performance metrics used for the assigned process.

4. Meet Productivity Goals

The role also includes monthly productivity goals. Employees are expected to manage their workload efficiently while maintaining service quality.

Productivity may involve responding to customer requests within expected timelines, handling assigned work consistently, and completing tasks according to the process requirements.

A good balance between speed and accuracy is important. Working quickly should not mean providing incorrect information or ignoring customer needs.

5. Follow Service-Level Agreements

The job description refers to contact center statistics and service-level agreements, commonly known as SLAs.

SLAs establish performance expectations for a service process. Depending on the program, these may relate to response times, resolution times, quality, or other operational requirements.

Employees must understand the applicable standards and follow the procedures required to meet them.

6. Protect Confidential Information

Sutherland expects employees to follow non-disclosure agreements and data security policies.

Customer-facing roles may involve access to customer records or business information. Employees must handle such information only through authorized systems and according to company policy.

They should never share confidential information with unauthorized people or use customer information for personal purposes.

Following security policies is an essential professional responsibility, particularly when working remotely.

7. Complete Mandatory Training and E-Courses

The listing requires employees to complete upskilling activities and electronic courses mandated by their assigned program.

Training may help employees understand process requirements, communication standards, company policies, and the systems used to handle customer requests.

Candidates should be willing to learn new information and complete required learning activities within the specified timelines.

8. Attend Coaching Sessions and Implement Feedback

Employees are expected to attend coaching sessions and apply the feedback they receive.

Coaching can help identify strengths, address performance gaps, improve communication, and develop better customer handling practices.

A willingness to accept feedback and make improvements is valuable in customer service roles.

9. Maintain Schedule Adherence

The supplied job description emphasizes 100% schedule adherence and reliable attendance.

Employees are expected to follow their assigned working schedules and comply with the attendance procedures of the organization. Consistent attendance helps teams manage workloads and maintain service coverage.

Candidates should consider the shift requirements carefully before applying, particularly if they have personal commitments that may conflict with night shifts.

10. Contribute to Team Performance

The listing also mentions positively contributing to reducing program shrinkage. In contact center operations, shrinkage generally refers to the portion of scheduled time when employees are unavailable for handling planned work because of activities such as breaks, training, or absence.

The precise operational definition and measurement for this role should be confirmed with the employer. Employees should follow attendance, break, and scheduling policies to support the team’s service requirements.

Eligibility Criteria for Sutherland Recruitment 2026

Candidates should review the educational and other eligibility conditions before applying.

Educational Qualification

The supplied job listing states that candidates who have completed a full-time undergraduate or postgraduate degree can apply. The listed disciplines include:

• Arts
• Science
• Commerce
• Engineering
• Pharmacy
• MBA
• MCA

The description specifies the 2025 pass-out batch.

Applicants should ensure that their degree and graduation year match the requirements displayed on the official application page. The supplied description does not specify a minimum academic percentage or CGPA.

Eligible Graduation Batch

The listed eligible batch is 2025. Candidates from other graduation batches should not assume that they qualify unless the employer confirms otherwise.

If you graduated in 2025, check whether you also meet the communication, location, and shift requirements.

Experience Requirement

The supplied description does not specify a mandatory number of years of experience. It also does not explicitly describe the role as exclusively for freshers.

Candidates should therefore verify the experience criteria on the live job listing or with the recruitment team before applying.

English Communication Skills

Excellent verbal and written English skills are required according to the listing.

Employees may need to explain information, understand customer questions, write clear responses, and communicate professionally. Strong language skills can help reduce misunderstandings and improve the quality of service.

Analytical Skills

Good analytical skills are also listed as a requirement. These skills help employees understand a problem, identify relevant information, and select the appropriate next step according to established procedures.

Typing Skills

Typing skills can be useful when responding to written customer requests, updating information, and working with support systems.

Applicants should be comfortable entering information accurately and maintaining attention to detail while handling assigned tasks.

Shift Flexibility

Candidates must be flexible to work shifts, including night shifts. The supplied description does not specify exact shift timings, whether shifts rotate, or whether weekly offs follow a fixed schedule.

Applicants should ask the recruiter about working hours and shift arrangements if these details affect their availability.

Location Requirement

The listing states that candidates must reside within a radius of 25 km of the office.

This condition is important even though the contract type is listed as permanent WAH. Applicants should confirm the applicable office address and how the distance requirement is assessed before applying.

Is Sutherland Offering Permanent Work From Home?

The contract type shown in the supplied job listing is Permanent WAH, which indicates a permanent work-from-home arrangement.

However, the same listing states that candidates must live within 25 km of the office. Therefore, applicants should not assume that living anywhere in India will satisfy the conditions.

Before applying, verify the following:

• The office address used to calculate the 25 km radius.
• Whether the work arrangement is fully remote or includes any office attendance.
• Whether onboarding or training requires in-person participation.
• Whether the employer has equipment or connectivity requirements for remote work.
• Whether shift schedules include nights or rotating timings.
• Whether any location restrictions apply after joining.

The supplied description does not provide complete information about equipment, internet reimbursement, office visits, or onboarding arrangements. These details should be confirmed directly with Sutherland.

Salary and Benefits

The supplied job description does not disclose a salary range for this position. FindMyJobs therefore cannot confirm the monthly salary, incentives, or total compensation based on the available details.

Candidates should ask the recruiter about the salary structure and applicable benefits during the official hiring process.

Sutherland’s careers website provides general information about employee benefits across the company, including categories such as pay, social security, health insurance, paid vacation, and recognition programs. However, this does not establish that every benefit applies to this specific opening. Confirm the terms applicable to this role with the employer.

Before accepting an offer, candidates may wish to clarify:

• Monthly or annual compensation.
• Applicable incentives, if any.
• Employment and probation conditions, if applicable.
• Leave and attendance policies.
• Benefits available to the employee.
• Night-shift or other applicable allowances.
• Work-from-home conditions and any equipment requirements.

These details should be confirmed through official recruitment communication rather than unofficial estimates.

Skills That Can Help You Prepare

The listing specifically mentions English communication, analytical skills, and typing skills. Candidates may also benefit from developing the following related abilities.

Written Communication

Practice writing concise, professional responses to common customer questions. Focus on grammar, clarity, punctuation, and polite language.

Verbal Communication

Practise explaining information clearly and listening carefully before responding. Avoid interrupting and make sure you understand the concern before suggesting a solution.

Active Listening

Active listening helps identify the actual issue instead of responding only to the first detail mentioned. It is useful for clarifying questions and reducing repeated interactions.

Problem-Solving

Learn to break down a problem into manageable steps. In a customer support role, this may involve understanding the request, checking the available information, following the correct process, and communicating the next step.

Accuracy and Attention to Detail

Customer information and written responses should be accurate. Candidates should develop the habit of reviewing important details before submitting information or sending a response.

Time Management

Customer service operations often have deadlines and productivity expectations. Organizing tasks and following assigned schedules can help employees manage their workload.

These suggestions are general preparation guidance, not additional mandatory requirements stated in the job listing.

How to Apply for Sutherland Associate / Sr. Associate Jobs

Apply Here: Click here

Step 1: Open the official job listing

Visit the Sutherland careers page:

Step 2: Review the job details

Read the job title, location, contract type, and responsibilities. Check whether the listing remains open and whether any requirements have changed.

Step 3: Check your eligibility

Confirm that your full-time undergraduate or postgraduate degree meets the listed criteria and that you belong to the specified 2025 pass-out batch.

Step 4: Confirm the location and shift requirements

Make sure you can meet the 25 km office-radius condition and work shifts that may include nights. If anything is unclear, seek clarification from the official recruitment team.

Step 5: Prepare your resume

Create an updated resume that accurately lists your education, graduation year, communication skills, and relevant experience. Include only skills and experience you can confidently discuss.

Step 6: Complete the application

Follow the instructions on the official careers portal. Enter your personal and educational information accurately and upload any documents requested by the application form.

Step 7: Review before submitting

Check your contact details, educational information, and other application entries for errors. Submit the application only after reviewing all details.

Step 8: Save the confirmation

If the portal provides an application confirmation or reference number, save it for future use. Monitor the official communication channels you provided in your application.

Submitting an application does not guarantee selection. The final decision depends on the employer’s recruitment process and the candidate’s suitability for the role.

Resume Tips for Customer Support Applicants

A clear resume helps recruiters understand your education, communication abilities, and suitability for the role.

Highlight Your Education

Mention your full-time undergraduate or postgraduate degree, discipline, institution, and graduation year. Make sure your graduation information accurately reflects your academic record.

Emphasize Relevant Skills

Highlight English communication, typing, analytical thinking, problem-solving, and attention to detail where these accurately reflect your abilities.

Include Relevant Experience

If you have worked in customer support, completed an internship, volunteered, or handled responsibilities involving communication, describe them accurately. Do not claim professional experience you do not have.

Describe Projects and Activities

Fresh graduates can mention relevant academic projects or activities that demonstrate teamwork, organization, communication, or problem-solving skills.

Keep the Resume Professional

Use clear headings, consistent formatting, and concise descriptions. Check grammar and spelling, and ensure that your phone number and email address are correct.

Be Prepared to Explain Your Skills

Only include skills you can discuss confidently. Recruiters may ask for examples of how you have communicated clearly, solved a problem, worked in a team, or managed responsibilities.

Interview Preparation Tips

The supplied listing does not describe the interview stages. However, candidates can prepare by reviewing common customer service topics and practising clear communication.

Practise Introducing Yourself

Prepare a brief introduction covering your education, relevant skills, and interest in the role. Keep the answer professional and focused on information relevant to the position.

Prepare for Customer Scenarios

Think about how you would respond to an upset customer, clarify an unclear question, or explain that a request requires further review. Emphasize patience, accuracy, and following the correct process.

Practise Written Responses

Because the listing mentions email, chat, and social media, practise writing polite and clear responses to sample customer questions.

Review Your Availability

Be ready to discuss whether you can work night shifts and meet the location requirement. Answer honestly about your availability.

Demonstrate Confidentiality Awareness

Understand the importance of protecting customer information, following company policies, and avoiding the disclosure of confidential information.

These are preparation suggestions only. The exact interview format and selection criteria should be confirmed through official recruitment communication.

Important Recruitment Safety Notice

The supplied Sutherland job listing states that the company never requests payment or favors in exchange for job opportunities. It also directs applicants to report suspicious activity to TAHelpdesk@Sutherlandglobal.com.

Candidates should be careful with anyone who promises guaranteed selection in exchange for money. Do not share passwords, banking credentials, or one-time passwords with people claiming to represent a recruiter.

Use the official Sutherland careers portal and verify recruitment communications if you are unsure about their authenticity. Never pay a person who claims that a fee is required to secure this position.

Frequently Asked Questions (FAQs)

1. What is the job role at Sutherland?

The position is listed as Associate / Sr. Associate – Referral, Job ID REF44789N. The supplied description focuses on customer service, query resolution, customer satisfaction, productivity, and compliance with company policies.

2. Where is this job located?

The job listing identifies Bengaluru, Karnataka, India, as the location.

3. Is this a work-from-home job?

The contract type is listed as Permanent WAH. However, candidates must also satisfy the requirement to reside within 25 km of the office. Confirm the precise working arrangement with the recruiter.

4. Which graduation batch is eligible?

The supplied listing specifies 2025 pass-outs.

5. What qualifications are accepted?

The description accepts full-time undergraduate or postgraduate graduates from disciplines including Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA.

6. Can candidates from other graduation batches apply?

The supplied description specifies the 2025 batch. Candidates from other batches should confirm eligibility directly through the official listing or recruitment team.

7. Is previous work experience mandatory?

The supplied description does not specify a mandatory number of years of experience. It also does not explicitly state that the role is exclusively for freshers. Check the official page for additional criteria.

8. What communication skills are required?

Excellent verbal and written English skills are listed as a requirement. Candidates should be able to understand customer concerns and communicate information clearly.

9. Are night shifts required?

Candidates must be flexible to work shifts that include nights. Exact timings and shift patterns are not specified in the supplied description.

10. What is the salary for this position?

The supplied job description does not disclose the salary. Candidates should confirm compensation and applicable benefits during the official recruitment process.

11. What is the 25 km location condition?

The listing states that candidates must reside within 25 km of the office. Applicants should confirm the office address and how this requirement is applied.

12. What are the main responsibilities?

The main responsibilities include resolving customer inquiries, achieving customer satisfaction and productivity goals, meeting contact center SLAs, following confidentiality and data security policies, completing training, attending coaching sessions, and maintaining schedule adherence.

13. How can I apply for this job?

Visit the official Sutherland careers page, review the requirements, and follow the online application instructions.

14. Does Sutherland charge an application fee?

The supplied listing states that Sutherland never requests payment or favors in exchange for job opportunities. Avoid paying anyone who promises selection and report suspicious activity using the contact information provided by Sutherland.

15. Does the job require a particular degree specialization?

The supplied description accepts full-time undergraduate or postgraduate graduates and lists Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA. Check the official listing for any additional requirements.

16. Is typing speed specified?

The listing mentions good typing skills but does not provide a specific words-per-minute requirement.

17. Are the working hours specified?

The supplied description requires flexibility to work shifts, including nights, but does not provide exact working hours. Ask the recruiter about the schedule.

18. Is the role suitable for candidates interested in customer service?

The responsibilities described in the listing focus on customer experience, handling queries, and meeting service targets. Candidates interested in these areas may find the role relevant if they meet the eligibility criteria.

Conclusion

Sutherland’s Associate / Sr. Associate – Referral opening in Bengaluru may be an option for eligible 2025 graduates interested in customer service and business process operations. The listed contract type is permanent WAH, and the responsibilities include responding to customer requests, improving customer experience, meeting productivity targets, following security policies, completing training, and maintaining schedule adherence.

Candidates should pay particular attention to three conditions: the specified 2025 graduation batch, flexibility to work shifts including nights, and the requirement to reside within 25 km of the office. Salary and experience requirements are not specified in the supplied description, so these details should be verified through official recruitment communication.