Sutherland is inviting applications for the position of Associate – Customer Service Consultant at its Hyderabad office. This opportunity is open to candidates with 0–2 years of experience, including freshers with strong communication skills and a customer-focused mindset.
Sutherland Hiring for Associate
| Category | Details |
|---|---|
| Company | Sutherland Global Services |
| Job Role | Associate – Customer Service Consultant |
| Job Type | Full-Time (Work from Office) |
| Experience | 0–2 Years (Freshers eligible) |
| Location | Hyderabad, Telangana |
| Shift | Rotational (Includes Day and Night) |
| Work Days | 5 Days a Week (2 Rotational Offs) |
| Qualification | High School Diploma or Equivalent and Above |
| Salary (Expected) | ₹2.5 – ₹4 LPA (Estimated Range) |
| Application Mode | Online |
Key Responsibilities
- Serve as the primary contact for Business-to-Business customers via Voice, Email, and Chat.
- Ensure timely and accurate responses while maintaining defined SLAs.
- Manage each customer interaction with professionalism, empathy, and problem-solving ability.
- Document calls and customer interactions with precision.
- Resolve customer concerns and suggest process improvements when needed.
- Maintain high performance in areas such as productivity, attendance, quality, and first-contact resolution.
Required Skills
- Proficient in spoken and written English.
- Strong email communication and customer handling skills.
- Ability to multitask across communication channels – Voice, Email, and Chat.
- Basic working knowledge of Windows OS.
- Understanding of email etiquette and professional tone.
- Ability to work independently and maintain customer focus.
- Adaptability to work in fast-paced, rotational shift environments.
Eligibility Criteria
- Educational Qualification: Minimum high school diploma or equivalent and above.
- Experience: 0–2 years in customer service or related fields.
- Location Requirement: Must be able to work from the Sutherland Hyderabad office.
Why Join Sutherland?
- Exposure to a global work environment and international client communication.
- Opportunity to gain valuable skills such as communication, professionalism, and adaptability.
- A supportive and collaborative team culture.
- Fast-track career growth within a global MNC.
- Performance-based recognition and rewards.
How to Apply for Sutherland Recruitment?
Follow the steps below to apply online:
- Visit the official Sutherland Careers website or use the direct link provided below.
- Search for the job title “Associate – Customer Service Consultant”.
- Click on the application link and log in or register on the Sutherland portal.
- Fill in your personal, educational, and experience details accurately.
- Upload your updated resume.
- Submit the application and wait for communication from the recruitment team.
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About Sutherland
Sutherland is a global digital transformation leader with over 37 years of experience delivering top-tier customer and employee experiences. Known for innovation in robotic automation and AI-driven services, the company blends design thinking, process engineering, and cutting-edge technologies to support clients across the world. Sutherland values trust, performance, and long-term relationships, offering a collaborative work culture called One Sutherland.