Virtusa is hiring candidates for the L1 Support Engineer role in Bangalore, India. Candidates who have completed a bachelor’s degree and have 0–2 years of experience can apply for this opportunity. This role is suitable for fresh graduates and early-career professionals interested in technical support, application support, and IT service delivery.
The position focuses on providing first-level support for Supply Chain Management (SCM) applications, troubleshooting user issues, managing support tickets, and maintaining operational efficiency. Candidates should have good communication, analytical, and problem-solving skills and be willing to work in 24/7 rotational shifts.
Virtusa Off Campus Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Virtusa |
| Job Role | L1 Support Engineer |
| Qualification | Any Bachelor’s Degree |
| Eligible Batches | 2026, 2025, 2024, 2023 |
| Experience | 0–2 Years |
| Freshers Eligible | Yes |
| Salary | ₹3–7 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | As per Official Job Posting |
| Location | Bangalore, India |
| Shift | 24/7 Rotational Shifts |
| Job Category | Managed Services |
Virtusa L1 Support Engineer Job Description
Virtusa is looking for an L1 Support Engineer to join its Managed Services team and provide first-level support for Supply Chain Management (SCM) applications. The selected candidates will assist end users with application-related queries, access issues, troubleshooting, and service requests.
The role involves receiving and managing support tickets, gathering information about reported problems, identifying possible solutions, and escalating recurring or complex issues to higher-level support teams when necessary.
Candidates will also maintain documentation, prepare operational reports, update standard operating procedures, and coordinate with different teams to ensure smooth service delivery. The position requires flexibility to work in a 24/7 rotational shift environment.
Roles and Responsibilities
Service Delivery & Communication
- Respond to user inquiries, access problems, and issues related to Supply Chain Management applications.
- Handle customer requests through email, phone, and ticketing systems.
- Communicate with customers regularly to maintain good working relationships and customer satisfaction.
- Prepare and share reports with business stakeholders regarding service status and operational issues.
- Collaborate with other departments and technical specialists to resolve support requests.
Technical Support & Troubleshooting
- Handle incoming queries and support requests from end users.
- Perform initial problem assessments and gather relevant details.
- Investigate reported issues and attempt resolution using available troubleshooting procedures.
- Identify recurring problems and escalate them to higher-level support teams.
- Understand applications used to track merchandise and delivery processes.
- Assist users with application access and operational issues.
Operational Excellence
- Create, update, and manage help desk tickets with accurate information.
- Maintain records of user issues, resolutions, and support processes.
- Create and maintain process documentation and Standard Operating Procedures (SOPs).
- Communicate operational breaches and provide updates on procedural requirements.
- Identify opportunities to improve service delivery and reduce operational delays.
- Work in 24/7 rotational shifts, as required for the position.
Qualifications & Skills
- Candidates must have completed any bachelor’s degree.
- Eligible batches include 2023, 2024, 2025, and 2026.
- Freshers and candidates with up to two years of experience can apply.
- Strong verbal and written communication skills.
- Good customer-handling and interpersonal skills.
- Strong analytical thinking and problem-solving abilities.
- Understanding of software applications used for merchandise tracking and delivery processes.
- Ability to investigate issues and document troubleshooting steps.
- Familiarity with ticketing systems and IT support processes can be beneficial.
- Ability to create and maintain process documentation and SOPs.
- Good teamwork and coordination skills.
- Willingness to work in 24/7 rotational shifts.
Work Environment
This is a support-oriented role based in Bangalore, India, within Virtusa’s Managed Services category. The work involves handling user requests, troubleshooting application issues, maintaining support documentation, and coordinating with different teams.
Candidates must be comfortable working in rotational shifts, including shifts outside regular business hours, depending on operational requirements. The exact work mode should be confirmed in the official job listing.
Salary Details
The expected salary for the Virtusa L1 Support Engineer position is approximately ₹3 LPA to ₹7 LPA.
This is an estimated salary range and is not an officially confirmed compensation figure from Virtusa. The actual salary may vary depending on the candidate’s skills, experience, interview performance, and company compensation policies.
How To Apply For Virtusa L1 Support Engineer
- Click on the Apply Here button provided below.
- Visit the official Virtusa careers website.
- Search for the L1 Support Engineer position.
- Review the eligibility criteria and job requirements.
- Create an account or log in if you already have one.
- Complete the application form with accurate details.
- Upload your updated resume and other required documents, if requested.
- Verify all the information before submitting your application.
- Submit your application through the official careers portal.
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About Virtusa
Virtusa is a global technology services and consulting company that helps businesses develop, implement, and maintain digital technology solutions. The company works with organizations across industries to support digital engineering, application development, cloud transformation, data services, and IT operations.
Virtusa provides technology and managed services that help clients improve operational efficiency, modernize applications, and deliver reliable digital experiences. Its teams work across different technology domains, offering opportunities for professionals interested in software engineering, application support, infrastructure, and enterprise technology services.
Final Summary
Virtusa is hiring for the L1 Support Engineer role in Bangalore, India. Candidates with any bachelor’s degree and 0–2 years of experience can apply, including eligible freshers from the 2023–2026 batches.
The role involves first-level support for Supply Chain Management applications, troubleshooting user issues, managing tickets, maintaining documentation, and coordinating with support teams. Candidates must be willing to work in 24/7 rotational shifts.
The expected salary is ₹3–7 LPA, subject to the company’s actual offer and the candidate’s qualifications. Interested candidates should check the official Virtusa careers listing for the latest application details and eligibility requirements.
