Wipro is hiring freshers and experienced candidates for the Associate Analyst role in Hyderabad. Candidates who have completed any graduate degree can apply for this opportunity. This is a good opportunity for graduates looking to start or develop their careers in technical support, customer service, and IT operations.
The role involves handling customer queries through phone and email, troubleshooting client issues, maintaining support records, resolving problems according to defined service-level agreements (SLAs), and providing effective technical assistance. Candidates with good communication, problem-solving, and basic computer skills can apply.
Wipro Recruitment Hiring Graduates 2026
| DetailsInformation | Information |
|---|---|
| Company | Wipro |
| Job Role | Associate Analyst |
| Qualification | Any Graduate |
| Experience | Freshers / Experienced |
| Freshers Eligible | Yes |
| Salary | ₹3 – ₹5 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | As per company requirements |
| Location | Hyderabad, Telangana |
| Last Date | ASAP |
Wipro Associate Analyst Job Description
Wipro is looking for candidates to join its team as Associate Analysts. The selected candidates will be responsible for providing effective support to clients by handling incoming service requests, understanding customer problems, and delivering appropriate solutions.
The role involves responding to customer queries through telephone and email, documenting user information, tracking support requests, and resolving issues according to established company procedures.
Candidates will also be required to maintain accurate records of customer interactions, follow defined service-level agreements, and use internal knowledge bases and resources to provide effective solutions.
Roles and Responsibilities
- Handle incoming customer support requests through telephone and email.
- Respond to client queries in a courteous and professional manner.
- Record customer information, including name, department, contact details, and issue description.
- Update availability in the RAVE system to maintain process productivity.
- Record, track, and document customer queries and troubleshooting steps.
- Follow standard processes and procedures to resolve client issues.
- Resolve customer queries according to the service-level agreements (SLAs) defined in the contract.
- Access internal knowledge bases and frequently asked questions to provide effective solutions.
- Understand product details to improve customer interactions and troubleshooting.
- Analyze call logs to identify frequently occurring issues and trends.
- Maintain and update self-help documents for customers.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate teams when required.
- Maintain accurate records of incoming calls and emails using designated tracking software.
Qualifications & Skills
- Candidates must have completed any graduate degree.
- Freshers and experienced candidates can apply.
- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with software applications.
- Strong customer service and problem-solving abilities.
- Ability to understand customer issues and provide appropriate solutions.
- Good analytical and troubleshooting skills.
- Ability to handle customer queries professionally.
- Willingness to follow company processes and guidelines.
- Ability to maintain accurate records and documentation.
- Good time management and multitasking skills.
- Ability to work effectively with team members and clients.
Work Environment
The position is based in Hyderabad, Telangana. Associate Analysts will work with client support teams and handle service requests through telephone and email.
Candidates should be comfortable communicating with customers, working with internal support systems, documenting issues, and resolving queries within defined service-level agreements.
The exact work arrangement and shift requirements will depend on the project and business requirements.
Salary Details
The expected salary for the Wipro Associate Analyst role is approximately ₹3 LPA to ₹5 LPA.
This is an estimated salary range based on available Associate Analyst salary information and comparable Wipro job listings. The actual compensation may vary depending on candidate qualifications, experience, skills, project requirements, and company policies.
How To Apply For Wipro Recruitment Hiring Graduates
- Click on the Apply Here button provided below.
- Visit the official Wipro careers page.
- Search for the Associate Analyst job opening.
- Review the eligibility criteria and job requirements carefully.
- Create an account or log in if you already have one.
- Complete the application form with accurate personal and educational details.
- Upload your updated resume and other required documents.
- Review all the information before submitting.
- Submit your application through the official Wipro careers portal.
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Important Note While Applying For Jobs
Candidates are advised to read the job instructions and eligibility requirements carefully before applying.
If your resume is shortlisted, Wipro may contact you through your registered email address or phone number. Keep checking your inbox and spam folder regularly for recruitment updates and interview details.
Selection and Interview Process at Wipro
The Wipro recruitment process may vary depending on the job role, project, and hiring requirements. Candidates may generally go through the following stages:
1. Application & Resume Screening:
Wipro recruiters review applications to check educational qualifications, communication skills, relevant experience, and overall suitability for the Associate Analyst position.
2. Initial HR / Communication Round:
Candidates may be evaluated on verbal communication, confidence, customer-handling abilities, and basic professional skills. Recruiters may also discuss the job responsibilities and availability.
3. Technical / Process Assessment:
Candidates may be assessed on basic computer knowledge, troubleshooting abilities, customer support concepts, problem-solving skills, and understanding of support processes.
4. Final HR Interview:
Shortlisted candidates may attend a final HR discussion covering salary expectations, work location, shift requirements, joining availability, and employment details.
About Wipro Company
Wipro Limited is a leading Indian multinational technology services and consulting company that provides IT services, business consulting, engineering solutions, and business process services to clients worldwide.
The company helps organizations with digital transformation, cloud computing, cybersecurity, artificial intelligence, enterprise technology, and IT operations.
Wipro operates across multiple countries and industries, providing technology solutions and business services to global organizations. It also offers career opportunities for graduates and experienced professionals across different technical and non-technical domains.
Final Summary
Wipro is hiring freshers and experienced candidates for the Associate Analyst position in Hyderabad. Candidates who have completed any graduate degree are eligible to apply for this opportunity.
The role involves handling customer queries, providing technical and process support, troubleshooting client issues, maintaining records, and resolving requests according to company guidelines.
With an expected salary of ₹3 LPA to ₹5 LPA, this opportunity can be suitable for graduates interested in starting or developing their careers in customer support and IT operations.
The application deadline is mentioned as ASAP. Interested candidates should review the official Wipro careers page and submit their applications as soon as possible.
