Wipro is hiring freshers and experienced candidates for the Associate Service Desk Analyst role in Bangalore. Candidates who have completed any graduate degree can apply for this opportunity. This position is suitable for candidates looking to build a career in IT support, customer service, and technical troubleshooting.
The role involves handling customer queries through telephone, email, chat, and other support channels. Selected candidates will be responsible for recording service requests, troubleshooting user issues, maintaining support records, and ensuring customer queries are resolved according to defined service-level agreements (SLAs).
Wipro Recruitment Hiring Graduates 2026
| DetailsInformation | Information |
|---|---|
| Company | Wipro |
| Job Role | Associate Service Desk Analyst |
| Qualification | Any Graduate |
| Experience | Freshers / Experienced |
| Freshers Eligible | Yes, as stated in the provided listing |
| Salary | ₹2.5 – ₹4.5 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Not Specified |
| Location | Bangalore, Karnataka |
| Batch | Not Mentioned |
| Last Date | ASAP |
Wipro Associate Service Desk Analyst Job Description
Wipro is looking for candidates to join its service desk team and provide support to clients by handling incoming service requests and troubleshooting user issues. The selected candidates will act as the first point of contact for clients who require assistance with applications, software, hardware, and other IT-related concerns.
The role requires candidates to communicate professionally with users, document relevant information, track support requests, and follow established procedures to resolve customer issues. Candidates will also use internal knowledge bases and support resources to provide accurate solutions and improve the overall customer experience.
Roles and Responsibilities
- Handle incoming customer support requests through telephone and email.
- Record user identification details, contact information, and the nature of reported issues.
- Update availability in the designated RAVE system to support productivity tracking.
- Record, track, and document customer queries and troubleshooting steps.
- Follow standard processes and procedures to resolve client issues.
- Resolve customer queries according to the service-level agreements (SLAs) defined in the contract.
- Access internal knowledge bases, FAQs, and other resources to identify appropriate solutions.
- Learn relevant product details to improve customer interactions and troubleshooting.
- Analyze call logs to identify recurring problems and trends.
- Maintain and update self-help documents to help customers resolve common issues.
- Guide users through step-by-step solutions and explain product features.
- Maintain accurate records of customer calls, emails, and support requests.
- Escalate unresolved issues to the appropriate support teams when necessary.
Qualifications & Skills
- Candidates should have completed any graduate degree.
- Freshers and experienced candidates can apply, subject to the official eligibility requirements.
- Good verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to understand customer concerns and provide appropriate solutions.
- Basic knowledge of computers, software applications, and IT support concepts.
- Ability to document support requests accurately.
- Good analytical and troubleshooting skills.
- Ability to follow standard operating procedures and service-level agreements.
- Professional communication skills when interacting with clients.
- Willingness to learn new products, tools, and support processes.
Work Environment
The position is listed for Bangalore, Karnataka. The exact work arrangement has not been specified in the supplied job details.
The role involves interacting with clients, handling service requests, documenting issues, and coordinating with relevant teams to resolve technical and customer support problems. Candidates should be comfortable working in a service-oriented environment and following established performance standards.
Salary Details
The expected salary for the Wipro Associate Service Desk Analyst role is approximately ₹2.5 LPA to ₹4.5 LPA.
How To Apply For Wipro Recruitment Hiring Graduates
- Click on the Apply Here button provided below.
- Visit the official Wipro careers website.
- Search for the Associate Service Desk Analyst position.
- Review the job description and eligibility requirements.
- Create an account or log in if required.
- Complete the application form with accurate information.
- Upload your updated resume and any requested documents.
- Review your application carefully.
- Submit the application and check your registered email for further communication.
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Important Note While Applying For Jobs
Candidates should carefully review the official job requirements before applying. If their resume is shortlisted, they may receive further recruitment information through their registered email address.
Keep checking your inbox and spam folder for updates regarding assessments, interviews, and other recruitment stages. Always use Wipro’s official careers portal to verify the vacancy and submit your application.
Selection and Interview Process at Wipro
The selection process may vary depending on the job requirements and client project. Candidates may be asked to complete the following stages:
1. Application and Resume Screening: Recruiters review educational qualifications, communication skills, and relevant experience to determine suitability for the role.
2. Communication or Assessment Round: Candidates may be assessed on their communication skills, basic computer knowledge, problem-solving abilities, and customer service approach.
3. Technical or Operations Interview: This round may cover basic troubleshooting, software and hardware concepts, service desk procedures, ticket documentation, and handling customer queries.
4. HR Interview: The final discussion may cover location, availability, shift requirements, compensation expectations, and other employment details.
The actual interview stages should be confirmed through Wipro’s recruitment communication.
About Wipro Company
Wipro Limited is a leading global information technology, consulting, and business services company headquartered in India. The company provides technology solutions and services to clients across various industries, helping organizations improve operations and adopt digital technologies.
Wipro offers services in areas such as IT consulting, application development, cloud computing, cybersecurity, infrastructure management, and business process services. Its service desk and technical support teams help clients resolve technology-related issues and maintain efficient business operations.
Final Summary
Wipro is recruiting candidates for the Associate Service Desk Analyst role in Bangalore. The supplied listing states that candidates with any graduate degree can apply and mentions freshers and experienced applicants.
The position involves handling customer queries, troubleshooting issues, documenting service requests, maintaining support records, and resolving problems according to established service-level agreements.
The expected salary is approximately ₹2.5–₹4.5 LPA, based on similar service desk listings; the exact compensation for this vacancy has not been confirmed. Candidates should check the official Wipro careers website for the latest vacancy details and application instructions.
