Cognizant is hiring freshers for the Digital Workplace Practice (Service Desk) role across India. Candidates who have completed a three-year full-time undergraduate degree in 2025 or 2026 are eligible to apply for this opportunity.
The selected candidates will provide technical support to clients, troubleshoot hardware and software issues, manage Service Desk tickets, and work with internal IT teams to resolve technical problems. Candidates should have good communication skills, basic technical knowledge, and flexibility to work in shifts from the office.
Cognizant Off Campus 2026 Hiring Freshers For Digital Workplace Practice (Service Desk)
| Details | Information |
|---|---|
| Company | Cognizant |
| Job Role | Digital Workplace Practice (Service Desk) |
| Qualification | Any 3-Year Full-Time Undergraduate Degree |
| Eligible Batches | 2025 & 2026 |
| Experience | Freshers |
| Expected Salary | Not Specified by Cognizant |
| Job Type | Full-Time |
| Job Function | Customer / Technical Support |
| Job Location | PAN India |
| Work Mode | Work From Office |
| Application Deadline | 31 August 2026 |
| Service Bond | No Service Bond |
Job Description
Cognizant is looking for fresh graduates to join its Digital Workplace Practice as Service Desk professionals. The role involves providing technical assistance to end-users, identifying and resolving IT-related issues, and ensuring the smooth functioning of computer systems and IT services.
As a Service Desk professional, candidates will act as the first point of contact for users experiencing technical problems. The position requires strong communication skills, a client-focused approach, technical troubleshooting abilities, and flexibility to work in different shifts.
Qualifications & Skills
- Candidates graduating in 2025 or 2026 can apply.
- Three-year full-time undergraduate degree from a recognized institution.
- Eligible degrees include B.Com, BCA, B.Sc, BA, BBA, B.Voc, BMS, and similar three-year UG programs.
- Minimum 50% marks in Class 10, Class 12, Diploma, and Undergraduate studies.
- No standing arrears at the time of joining.
- Candidates currently enrolled in full-time postgraduate courses are not eligible.
- Good verbal and written communication skills.
- Basic technical knowledge and troubleshooting skills.
- Strong customer-focused approach.
- Ability to work effectively in a Service Desk environment.
- Willingness to work in shifts from the office.
- Flexibility to work from any Cognizant office location as required.
- Candidates must be Indian nationals or OCIs currently residing in India.
Roles and Responsibilities
- Act as the first point of contact for end-users reporting IT issues.
- Log, track, and resolve Service Desk tickets accurately.
- Resolve technical issues within defined Service Level Agreements (SLAs).
- Troubleshoot hardware and software-related problems.
- Minimize downtime by providing timely technical assistance.
- Escalate complex technical issues to appropriate internal IT teams.
- Work with internal teams to resolve user issues efficiently.
- Maintain and update knowledge base articles.
- Provide technical support to users from different backgrounds and cultures.
- Follow established Service Desk procedures and processes.
Benefits From Cognizant
- No service bond.
- Higher education sponsorship from BITS Pilani for eligible candidates from Science, Technology, and Mathematics backgrounds.
- Night shift allowance.
- Cab facilities for pick-up and drop-off.
- Rewards and recognition for top performers.
- Opportunities to develop technical and customer-support skills.
Mandatory Documents For Registration
Candidates should keep the following documents ready while applying:
- Updated resume of maximum two pages.
- High-resolution passport-size photograph.
- Recent photograph with a light background.
- Both ears should be visible in the photograph.
Mandatory Documents For Interview
Candidates should have the following documents available during the interview process:
- All academic documents.
- College ID card.
- School mark sheets.
- College/UG mark sheets.
- Other documents requested by Cognizant during the recruitment process.
Mandatory Documents For Onboarding
Final onboarding will be subject to satisfactory background verification. Candidates should have:
- PAN Card.
- Voter ID or Passport for citizenship verification.
- Aadhaar Card.
- Accurate personal details matching the registered information.
- Candidates without a PAN Card should apply for one because it is mandatory for onboarding.
Candidates should ensure that their name and other details are consistent across their PAN Card and application records. Any mismatch may affect the background verification process.
How To Apply For Cognizant Careers
- Click on the Apply Here button provided below.
- You will be redirected to the Cognizant recruitment/application page.
- Register using your details if required.
- Complete the application form carefully.
- Upload your updated resume and required documents.
- Verify your academic and personal information.
- Make sure you meet all eligibility requirements.
- Submit the application before 31 August 2026.
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About Cognizant
Cognizant is a global professional services and technology company that helps organizations modernize their technology, improve business processes, and transform their digital operations. The company provides career opportunities across technology, consulting, customer support, data, and other business functions. Cognizant regularly recruits graduates and experienced professionals for positions across India and other global locations.
