Salesforce is hiring freshers and entry-level candidates for the role of Associate Technical Support Engineer in Hyderabad. This is a full-time opportunity for candidates with a technical background who are interested in customer support, cloud applications, troubleshooting, and Salesforce technologies.
The selected candidates will join the Global Voice Support Team within Cloud Success and provide technical assistance to Salesforce customers worldwide. The role operates in a 24/7 support environment, making communication skills, problem-solving ability, adaptability, and a customer-first approach important for this position.
Salesforce Off Campus 2026 Hiring Fresher For Associate Technical Support Engineer
| Details | Information |
|---|---|
| Company | Salesforce |
| Job Role | Associate Technical Support Engineer |
| Qualification | Bachelor’s Degree in Computer Science, IT, or Related Technical Field |
| Eligible Batch | Recent Graduates |
| Experience | Freshers / Up to 12 Months |
| Expected Salary | ₹8 – ₹14 LPA (Expected) |
| Job Type | Full Time |
| Job Category | Customer Success |
| Location | Hyderabad, Telangana |
| Work Mode | Office-Based |
| Posted Date | 18 August 2026 |
| Job ID | JR356515 |
Job Description
Salesforce is looking for an Associate Technical Support Engineer to join its Global Voice Support team within Cloud Success. The selected candidate will act as a frontline technical support professional, helping Salesforce customers troubleshoot issues, understand product features, and follow best practices.
This role involves supporting customers through phone, email, and chat while working in a fast-paced 24/7 environment. Candidates should be comfortable working under pressure, communicating professionally, and learning Salesforce Cloud applications.
Salesforce is also developing an AI-focused support organization, so candidates are expected to have an automation mindset and an interest in using AI-powered tools to improve support processes and reduce repetitive work.
Qualifications & Skills
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Up to 12 months of experience in voice support, IT support, product support, or customer-handling roles.
- Strong customer-first mindset.
- Excellent written and verbal communication skills in English.
- Good organizational and analytical abilities.
- Strong problem-solving skills.
- Interest in AI-powered tools, automation, and modern support workflows.
- Ability to learn Salesforce Cloud applications and solutions.
- Comfortable working independently as well as within a team.
- Highly adaptable and willing to work in a changing environment.
- Willingness to work rotating shifts in a 24/7 support environment.
Desired Skills
- Salesforce ADM 201 certification is an advantage.
- Salesforce ADM 211 certification is an advantage.
- Experience supporting international customers.
- Knowledge of additional languages such as German, French, Italian, Spanish, Portuguese, or Dutch.
- Interest in cloud technologies and Salesforce products.
Roles and Responsibilities
- Provide frontline technical support to Salesforce customers globally.
- Handle customer queries through phone, email, and chat.
- Troubleshoot technical issues and provide appropriate solutions.
- Guide customers on best practices related to user management, data management, reporting, and dashboards.
- Identify cases that require escalation to Professional Services or the Account Executive team.
- Maintain accurate customer communications and case documentation in Salesforce.
- Follow established technical support processes and procedures.
- Identify opportunities to improve support workflows through AI and automation.
- Help reduce repetitive manual tasks by using appropriate technology and automation tools.
- Work across different shifts as part of Salesforce’s 24/7 support model.
- Learn and stay updated on Salesforce Cloud applications and solutions.
- Maintain a strong customer-first approach while resolving technical issues.
Who Salesforce Is Looking For
Salesforce is looking for candidates who are passionate about customer success and enjoy solving problems rather than simply closing support tickets. Candidates should have a willingness to learn, curiosity about technology, and the ability to adapt quickly to changing situations.
The ideal candidate should also be comfortable working with different teams, handling customer interactions professionally, and contributing positively to a collaborative work environment.
How To Apply For Salesforce Careers
- Click on the Apply Here button provided below.
- You will be redirected to the official Salesforce Careers page.
- Click on Apply or the relevant application option.
- Register for an account or log in if you already have one.
- Fill in the application form with accurate details.
- Upload your updated resume and other required documents.
- Review all the information carefully.
- Submit your application.
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About Salesforce
Salesforce is a global cloud-based technology company known for its customer relationship management (CRM) platform and enterprise cloud solutions. The company helps businesses manage customer relationships, sales, service, marketing, analytics, and other business operations through its technology platform. Salesforce also focuses on artificial intelligence, automation, and cloud innovation, providing career opportunities across technology, customer success, engineering, sales, and other functions.
