Altera Digital Health is hiring freshers and entry-level candidates for the role of Associate Technical Support Consultant in Pune, India. Candidates with a bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline can apply for this full-time opportunity.
This is an entry-level technical support role where selected candidates will receive training on enterprise healthcare software products and support processes. Candidates will work with experienced consultants to troubleshoot application issues, investigate technical problems, manage support tickets, and assist customers.
Altera Off Campus 2026 Hiring Fresher For Associate Technical Support Consultant
Job Overview
| Details | Information |
|---|---|
| Company | Altera Digital Health |
| Job Role | Associate Technical Support Consultant |
| Qualification | Bachelor’s Degree in CS, IT, Computer Engineering, Electronics, or Related Field |
| Eligible Batch | Recent Graduates |
| Experience | Fresher / 0–1 Year |
| Expected Salary | ₹4 – ₹7 LPA (Expected) |
| Job Type | Full-Time |
| Department | Technical Support / Customer Support |
| Location | Pune, Maharashtra |
| Work Mode | Remote Pune-Baroda, India |
| Shift | U.S. Shift Timings |
| Job Category | Technical Support |
| Requisition ID | R0045319 |
Job Description
Altera Digital Health is looking for a motivated and technically inclined Associate Technical Support Consultant to join its Technical Support team. This entry-level position is suitable for fresh graduates who have a strong interest in technology, troubleshooting, customer support, and healthcare IT.
The selected candidates will receive training on enterprise healthcare software applications and support processes. They will work closely with experienced consultants to investigate and resolve customer issues while developing knowledge of enterprise applications, databases, interfaces, incident management, and application troubleshooting.
Qualifications & Skills
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline.
- Fresh graduates with strong technical aptitude are encouraged to apply.
- Experience of 0–1 year is suitable for this position.
- Basic understanding of Windows operating systems.
- Basic knowledge of networking fundamentals.
- Understanding of databases and SQL concepts.
- Basic knowledge of application troubleshooting.
- Understanding of software development and technical support concepts.
- Strong analytical and problem-solving abilities.
- Good written and verbal communication skills.
- Ability to work independently and as part of a team.
- Willingness to work according to U.S. shift timings.
- Flexibility to provide weekend on-call support when required.
Roles and Responsibilities
- Provide first-level technical support to customers using enterprise healthcare software applications.
- Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow and other ticketing systems.
- Gather relevant information and review logs and error messages to identify the cause of reported problems.
- Follow established troubleshooting procedures, Standard Operating Procedures, and Knowledge Articles.
- Perform basic application configuration, validation, and troubleshooting activities under the guidance of senior team members.
- Collaborate with technical consultants, development, infrastructure, database, and interface teams when additional expertise is required.
- Maintain accurate case documentation, including troubleshooting steps, findings, resolutions, and customer communications.
- Meet defined service-level agreements, productivity, quality, and customer satisfaction targets.
- Participate in knowledge-transfer sessions and continuously improve knowledge of supported products.
- Identify recurring technical issues and contribute ideas for improving knowledge articles, SOPs, automation, and support processes.
- Use available technical tools and AI-assisted troubleshooting capabilities responsibly.
- Communicate professionally with customers and internal teams through email, chat, and support calls.
- Participate in rotational shifts, including evening, night, and weekend coverage based on business requirements.
- Escalate critical or high-impact issues promptly and follow up until resolution.
How To Apply For Altera Careers
- Click on the Apply Here button provided below.
- You will be redirected to the official Altera Careers application page.
- Click on Apply for the Associate Technical Support Consultant position.
- Register for an account or log in if you already have one.
- Complete the application form with accurate information.
- Upload your updated resume and other required documents.
- Review all the information carefully.
- Submit your application.
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About Altera Digital Health
Altera Digital Health is a global healthcare technology company focused on developing solutions that connect healthcare organizations, caregivers, and patients. The company develops and supports healthcare IT platforms designed to improve the delivery of healthcare services. Altera combines technology and healthcare expertise to help organizations provide better experiences and outcomes for the communities they serve.
Important Note
This position may require candidates to work according to U.S. shift timings, along with certain weekend on-call responsibilities. Candidates should review the official job posting carefully for the latest requirements and employment conditions before applying.
