Diebold Nixdorf is hiring freshers and early-career candidates for the position of Associate Service Desk Representative in Hyderabad. Candidates with a Bachelor’s or Master’s degree and 0–2 years of experience are eligible to apply for this opportunity.
The selected candidates will provide helpdesk support to customers, troubleshoot hardware and software issues, manage service tickets, and use remote support tools to resolve technical problems. This is a suitable opportunity for candidates looking to begin their career in IT service desk and technical support.
Diebold Nixdorf Off Campus 2026 Hiring For Associate Service Desk Representative
Job Overview
| Details | Information |
|---|---|
| Company | Diebold Nixdorf |
| Job Role | Associate Service Desk Representative |
| Qualification | Bachelor’s / Master’s Degree |
| Eligible Batch | Any Batch |
| Experience | Fresher – 2 Years |
| Expected Salary | ₹3 – ₹5 LPA (Expected) |
| Job Type | Full Time |
| Location | Hyderabad, Telangana |
| Job Category | Service Desk / Technical Support |
| Last Date to Apply | Not Mentioned |
Job Description
As an Associate Service Desk Representative at Diebold Nixdorf, you will provide proactive helpdesk support for incoming customer service requests. The role involves diagnosing and resolving hardware and software problems, distributing software, creating and updating service tickets, and maintaining effective communication with customers.
You will use available resources and remote support tools to investigate technical issues and provide appropriate solutions. When an issue cannot be resolved at the initial support level, you will escalate it according to established procedures and keep the customer informed about the next steps.
Qualifications & Skills
- Bachelor’s or Master’s degree or equivalent educational background.
- 0–2 years of relevant experience in Service Desk Support or a related field.
- Freshers can apply.
- Good written and spoken local/client language skills.
- Good written and spoken business English communication skills.
- Basic understanding of technical troubleshooting.
- Good customer service and problem-solving abilities.
- Ability to work with service tickets and support systems.
- Ability to communicate effectively with customers and internal teams.
- Willingness to work in a customer-facing technical support environment.
Roles and Responsibilities
- Answer incoming customer calls and service requests.
- Convert customer service requests received through different channels into service tickets.
- Verify customer information and contract coverage for reported incidents.
- Understand customer issues and provide appropriate technical guidance.
- Troubleshoot password, software configuration, and other technical problems.
- Use remote support tools to analyze and resolve technical issues.
- Escalate unresolved issues according to established procedures.
- Inform customers about the progress and next steps for their reported issues.
- Monitor assigned tasks through the Universal Work Queue.
- Create and update tickets whenever there are changes, cancellations, or additional information.
- Inform managers or the appropriate team about customer escalations.
- Document support activities accurately in relevant systems.
- Maintain a high level of customer satisfaction.
How To Apply For Diebold Nixdorf Careers
- Click on the Apply Here button provided below.
- You will be redirected to the Diebold Nixdorf careers page.
- Review the job requirements and eligibility criteria.
- Click on the application option.
- Register or log in if required.
- Fill in the application form with accurate details.
- Upload your updated resume and required documents.
- Review your information carefully.
- Submit the application form.
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About Diebold Nixdorf
Diebold Nixdorf is a global technology company that provides solutions connecting people with commerce. The company has more than 23,000 employees across more than 130 countries and focuses on technologies that deliver secure and personalized consumer experiences.
Diebold Nixdorf works with businesses across the commerce and financial sectors, combining technology, innovation, and business transformation. The company promotes collaboration, accountability, decisiveness, and adaptability as part of its workplace culture.
