Capgemini has announced a new hiring opportunity for the role of Process Associate at its Kolkata location. This recruitment is open for fresh graduates who are looking to begin their careers in a global IT and consulting organization. The company is seeking passionate, communication-driven candidates to deliver top-quality customer support and international client handling services.
If you are a fresher eager to work in a professional corporate environment with global exposure, this is a great opportunity to start your journey with one of the world’s most respected technology consulting firms.
Capgemini Hiring for Process Associate Role
| Category | Details |
|---|---|
| Company | Capgemini |
| Job Role | Process Associate |
| Location | Kolkata, India |
| Job Type | Permanent, Full-Time |
| Experience | Freshers Eligible |
| Qualification | Bachelor’s Degree (Any Stream) |
| Shift Type | Night Shift (US Time Zone) |
| Work Mode | Work from Office |
| Salary (Expected) | ₹3.2 – ₹4.5 LPA (Approximate Range) |
| Posted On | 17 October 2025 |
| Reference Code | 293919 |
| Application Mode | Online |
Job Description
The Process Associate will work as part of Capgemini’s business support team, providing efficient communication and service management to international clients. The role involves handling customer queries, managing calls, maintaining accuracy, and achieving daily performance goals.
Roles and Responsibilities
As a Process Associate at Capgemini, you will be responsible for the following tasks:
- Making outbound calls to US-based insurance companies, patients, and helpdesk teams as per process requirements.
- Engaging customers in meaningful, professional conversations to promote services or collect necessary information.
- Meeting daily, weekly, and monthly performance targets.
- Handling customer objections courteously and escalating unresolved issues when needed.
- Collaborating with team leads and quality analysts to enhance call quality and ensure compliance.
- Maintaining detailed records in CRM and call center tools.
- Ensuring all interactions follow company policies and US communication regulations.
Candidate Profile
To be considered for this role, candidates must meet the following eligibility criteria:
- Bachelor’s degree in any stream (mandatory).
- Freshers are eligible to apply.
- Open to working from office in Kolkata.
- Excellent verbal communication and interpersonal skills.
- Familiarity with CRM software or call center tools is an advantage.
- Must be willing to work night shifts and adapt to US time zones.
- Positive, goal-oriented attitude with strong work ethic.
- Understanding of international customer culture and behavior.
- Patience, empathy, and professionalism while handling customer interactions.
What You’ll Love About Working at Capgemini
Capgemini offers a work environment that values learning, inclusivity, and professional growth. Here’s what makes it a great place to start your career:
- Comprehensive Wellness Benefits: Health checks, telemedicine, insurance with top-ups, elder care, partner coverage, and parental support.
- Inclusive Culture: A workplace where diversity is respected, and everyone feels valued for who they are.
- Global Projects: Opportunity to work on high-impact projects with global clients and technology leaders.
- Career Growth: Continuous learning programs and mentorship opportunities.
- Sustainability Commitment: Contribute to projects that make a positive difference in society and the environment.
About the Company’s Legacy
Capgemini has built a reputation for innovation and excellence over more than five decades. Its global network spans across industries such as finance, healthcare, energy, manufacturing, and technology.
By joining Capgemini, you become part of a forward-thinking organization that encourages creative problem-solving and continuous learning. Employees enjoy opportunities to explore diverse career paths while contributing to real-world transformation through digital innovation.
How to Apply – Capgemini Process Associate 2025
Interested and eligible candidates can apply online by following the steps below:
- Visit the official Capgemini Careers portal.
- Search for the Process Associate – Kolkata role using reference code 293919.
- Review the job details, eligibility criteria, and responsibilities.
- Click on the “Apply Now” button to start your application.
- Create an account or log in to your existing profile.
- Fill in accurate details and upload your updated resume.
- Submit your application and wait for communication from the Capgemini HR team.
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About Capgemini
Capgemini is a global leader in business and technology transformation, helping organizations accelerate their transition to a digital and sustainable world. With a presence in over 50 countries and a workforce of more than 340,000 professionals, Capgemini provides cutting-edge services in AI, cloud, data, and digital engineering.
Founded over 55 years ago, Capgemini has become a trusted partner for some of the world’s largest enterprises. The company’s mission is to unlock the full potential of technology to drive both business success and positive societal impact.
Capgemini values inclusivity, diversity, and collaboration. Employees are empowered to learn, grow, and shape their careers in a supportive, innovation-driven environment.
