Deloitte is hiring candidates for the Associate Services Specialist I role in Hyderabad. Candidates with a Bachelor’s degree and 0–2 years of experience can apply for this opportunity. Candidates with 0–1 year of experience and relevant customer service or technical support skills may also be considered.
The role is part of the Global Tax & Legal Support team and involves providing technical support for digital applications to internal and external users globally. Candidates will handle support requests through phone, chat, and email, troubleshoot application and technology issues, manage tickets, and ensure customer satisfaction while meeting defined service-level requirements.
Deloitte Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Deloitte |
| Job Role | Associate Services Specialist I |
| Qualification | Any Bachelor’s Degree |
| Experience | 0–2 Years |
| Freshers Eligible | Yes |
| Salary | ₹3.5 – ₹6.5 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Location | Hyderabad, Telangana |
| Shift | 24×7 Rotational Shifts |
| Requisition Code | 363712 |
Deloitte Associate Services Specialist I Job Description
Deloitte’s Global Tax & Legal Support team provides round-the-clock technical support for digital applications used by clients and professionals globally. The selected candidate will be responsible for providing service support for various software applications while maintaining a high level of customer satisfaction, accuracy, and timely resolution.
The Associate Services Specialist will function as a first point of contact for users and will be responsible for logging incidents and service requests, monitoring ticket status, troubleshooting application issues, and communicating updates to users.
The role requires candidates to work across voice and non-voice support channels, including calls, chats, and emails. Candidates should be comfortable working in a 24×7 environment with rotating shifts.
Roles and Responsibilities
- Provide technical and application support to internal and external users.
- Handle customer interactions through phone, chat, and email.
- Manage service tickets from beginning to resolution.
- Log and maintain complete Incident and Service Request details.
- Follow basic ITIL concepts, including incident, problem, and change management.
- Monitor and meet defined SLAs for calls, emails, and chats.
- Maintain performance metrics such as C-SAT, AHT, FCR, quality scores, and schedule adherence.
- Prioritize issues based on urgency, business impact, and customer requirements.
- Provide VIP support when required.
- Process incoming service requests, incidents, and change requests.
- Manage multiple support mailboxes and respond to user emails.
- Triage and troubleshoot issues reported across supported applications.
- Identify and report new application defects.
- Communicate with external client users, including senior client stakeholders.
- Troubleshoot technology-related issues involving MS Office and Microsoft-based applications.
- Work with technologies such as ASP.NET, C#, Active Directory, and DPASS.
- Provision user accounts for external client users.
- Provide premium-level Tax Application Support through email, phone, and chat.
- Maintain excellent customer service and support standards.
- Take corrective action when required to maintain customer satisfaction.
- Work effectively in a fast-paced and changing business environment.
- Prioritize and manage multiple assignments under strict deadlines.
- Maintain accuracy and follow internal quality assurance processes.
Qualifications & Skills
- Any Bachelor’s degree with knowledge of computer science, computer engineering, technical L1 troubleshooting, or a related field.
- 0–2 years of experience.
- Candidates with 0–1 year of experience can also be considered.
- Excellent customer service skills.
- Good communication skills through phone, chat, and email.
- Excellent spoken and written English.
- Proficiency with MS Office applications.
- Knowledge or experience with ServiceNow is preferred.
- Knowledge or exposure to Azure is preferred.
- Exposure to application support is beneficial.
- Understanding of the ITIL framework is preferred.
- Strong troubleshooting and analytical skills.
- Ability to work in a 24×7 support environment.
- Willingness to work rotating shifts.
- Strong attention to detail.
- Ability to prioritize tasks and handle multiple assignments.
- Quick learner with a positive and customer-focused attitude.
Work Environment
This is a 24×7 support role based in Hyderabad. Employees may be required to work rotating shifts, with shift timings changing depending on business requirements.
The job information mentions the following shift timings:
- 5:30 AM – 2:30 PM IST
- 2:00 PM – 11:00 PM IST
- 9:00 PM – 6:00 AM IST
Candidates should be comfortable working during weekends and holidays when required. The role may also involve occasional travel of less than 10% depending on business requirements.
Salary Details
The expected salary for the Deloitte Associate Services Specialist I role in Hyderabad is approximately ₹3.5 LPA to ₹6.5 LPA.
This is an expected salary range based on comparable entry-level technical support and application support roles in Hyderabad and is not an officially disclosed Deloitte compensation range. Actual salary may vary depending on the candidate’s skills, experience, qualifications, and Deloitte’s compensation policies.
How To Apply For Deloitte Associate Services Specialist I
- Click on the Apply Here button provided below.
- Visit the official Deloitte careers website.
- Search for Associate Services Specialist I.
- Use Requisition Code: 363712 to locate the position.
- Review the eligibility criteria and job description.
- Create an account or log in if required.
- Complete the application form with accurate information.
- Upload your updated resume and required documents.
- Review all information before submitting your application.
- Submit the application through the official Deloitte careers portal.
Deloitte Apply Link: Click Here
All Jobs: Click Here
About Deloitte
Deloitte is a global professional services organization providing services across consulting, audit and assurance, tax, risk advisory, financial advisory, and technology-related areas.
Deloitte’s teams work with organizations across industries to solve complex business and technology challenges. The company also provides its professionals with learning, networking, and development opportunities to help them build technical and leadership skills throughout their careers.
The Global Tax & Legal Support team provides technical support for digital applications used by clients and practitioners globally. The team supports multiple priority digital applications, including Global Intela and other global applications.
How You’ll Grow at Deloitte
Deloitte provides employees with various opportunities to develop their technical and professional skills. Employees may receive access to live classrooms, team-based learning, eLearning, networking opportunities, challenging assignments, and exposure to experienced professionals.
Deloitte University and DU: The Leadership Center in India provide additional learning and leadership development opportunities for professionals working in the organization.
Benefits
Deloitte provides a range of employee benefits designed to support professionals and their families. Benefits and eligibility may vary depending on role, tenure, employment type, and applicable company policies.
Employees may have access to various well-being, professional development, and financial benefits as part of Deloitte’s overall rewards program.
Final Summary
Deloitte is hiring for the Associate Services Specialist I position in Hyderabad under its Global Tax & Legal Support team. Candidates with any Bachelor’s degree and 0–2 years of experience can apply, with candidates having 0–1 year of experience also mentioned in the technical requirements.
The role involves technical L1 support, application troubleshooting, incident and ticket management, customer service, email/chat/call support, ITIL processes, and ServiceNow-based support.
Candidates must be comfortable working in a 24×7 rotational shift environment, including the listed morning, afternoon, and night shifts.
The expected salary is ₹3.5–₹6.5 LPA, while the actual compensation should be confirmed during the Deloitte recruitment process. The requisition code for this opportunity is 363712.
