Deloitte is hiring candidates for the Services Support Associate, Contact Center role in Hyderabad. Candidates with a Bachelor’s degree or diploma in computer science, electronics, commerce, computer applications, or another discipline can apply. The position is open to candidates with 0–4 years of experience in technical support, help desk, contact center, or customer support.
The role involves providing voice and non-voice support through phone, email, chat, voicemail, and self-service tickets. Candidates will handle hardware, software, operating system, access, and service-related issues while documenting incidents and resolutions through ticketing or customer relationship management systems.
Deloitte Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Deloitte |
| Job Role | Services Support Associate, Contact Center |
| Qualification | Bachelor’s Degree / Diploma |
| Experience | 0–4 Years |
| Freshers Eligible | Yes, if meeting the required qualification and skills |
| Salary | ₹3.5 – ₹6.5 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Location | Hyderabad, Telangana |
| Shift Timings | 2 PM to 11 PM |
| Requisition Code | 367201 |
| Job Category | Technology |
Deloitte Services Support Associate Job Description
Deloitte is looking for a Services Support Associate, Contact Center to join its Technology team in Hyderabad. The Technology team serves as the first point of contact for Deloitte Member Firms supported by Deloitte USI when they face technology-related challenges.
The selected candidates will provide support through multiple channels, including phone, chat, web forms, email, voicemail, and self-service tickets. The role requires candidates to analyze incidents and service requests involving hardware, software, operating systems, access issues, and other technology-related concerns.
Candidates will also be responsible for documenting incidents, troubleshooting activities, and resolutions in the appropriate case management or customer relationship management systems.
Roles and Responsibilities
- Resolve voice and non-voice support interactions through phone, email, chat, voicemail, and self-service tickets.
- Analyze and address incidents and service requests related to hardware, software, operating systems, and access issues.
- Escalate issues to the appropriate teams when required.
- Document incidents, troubleshooting steps, and resolutions in case management or CRM systems.
- Monitor ongoing issues, outages, and changes in the technology environment.
- Apply updated troubleshooting guidance while assisting end users.
- Meet established performance metrics and service-level expectations.
- Maintain customer satisfaction and contact quality.
- Work toward achieving first-call resolution.
- Maintain schedule adherence and follow team processes.
- Contribute to knowledge articles and process documentation.
- Support team members and contribute to a collaborative work environment.
- Take initiative and learn new technologies and processes on the job.
Qualifications & Skills
- Bachelor’s degree or diploma in Computer Science, Electronics, Commerce, Computer Applications, or another relevant discipline.
- 0–4 years of experience in technical support, help desk, contact center, or customer support.
- Experience handling voice and non-voice support interactions.
- Experience documenting incidents and service requests using a CRM or ticketing tool.
- Knowledge of Microsoft Office applications, including Outlook.
- Knowledge of Windows 10 and macOS.
- Basic understanding of computer hardware and software.
- Understanding of networking and internet fundamentals.
- Good communication and customer-handling skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to work with minimum supervision and make quick decisions.
- Attention to detail and willingness to adapt to changing requirements.
Preferred Skills
- Experience supporting users in a contact center or shared-services environment.
- Experience working with global users across Americas, EMEA, and APAC.
- Experience contributing to knowledge articles, process documentation, or knowledge-base updates.
- Experience coaching or mentoring new hires.
Work Environment
This is a Work From Office opportunity based in Hyderabad, Telangana. The position is part of Deloitte’s Technology team, which provides technology support to Deloitte Member Firms supported by Deloitte USI.
The role involves handling customer and end-user interactions through multiple support channels. Candidates should be comfortable working in a contact-center environment and supporting users with technology-related issues.
The shift timing mentioned for this position is 2 PM to 11 PM.
Salary Details
The expected salary for the Deloitte Services Support Associate, Contact Center role in Hyderabad is approximately ₹3.5 LPA to ₹6.5 LPA.
This is an estimated salary range and is not an officially disclosed Deloitte compensation range for this specific requisition. Actual compensation may vary depending on qualifications, experience, skills, and applicable company policies.
How To Apply For Deloitte Services Support Associate
- Click on the Apply Here button provided below.
- Visit the official Deloitte careers page.
- Search for Services Support Associate, Contact Center.
- You can also search using Requisition Code: 367201.
- Review the eligibility criteria and job requirements.
- Create an account or log in if required.
- Complete the application form with accurate information.
- Upload your updated resume and other required documents.
- Review all details before submitting the application.
- Submit your application through the official Deloitte careers portal.
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About Deloitte
Deloitte is a global professional services organization providing services across areas including technology, consulting, audit, tax, risk, and business transformation.
Deloitte’s Technology teams support organizations with technology services, digital solutions, infrastructure, applications, and end-user support. In India, Deloitte USI teams work with Deloitte member firms and clients across different regions and business functions.
The Technology team mentioned for this position provides support to Deloitte Member Firms supported by Deloitte USI and handles technology-related requests through phone, chat, web forms, and email.
Our Purpose
Deloitte’s purpose is to make an impact that matters for its people, clients, and communities. The organization describes its purpose as a part of how its professionals work with clients and contribute to communities.
People and Culture
Deloitte promotes an inclusive work environment where professionals can contribute different perspectives and ideas. The company emphasizes collaboration, innovation, learning, and professional development across its teams.
Professional Development
Deloitte provides learning and networking opportunities designed to support professional growth. The company also operates DU: The Leadership Center in India in Hyderabad, which supports leadership development and professional learning.
Benefits
Deloitte provides a range of benefits and rewards designed to support its professionals and their families. Eligibility for individual benefits may depend on factors such as role, tenure, employment type, and other applicable criteria.
Final Summary
Deloitte is hiring for the Services Support Associate, Contact Center position in Hyderabad. The role is open to candidates with a Bachelor’s degree or diploma in a relevant discipline and 0–4 years of experience in technical support, help desk, contact center, or customer support.
The position involves voice and non-voice support, troubleshooting hardware and software issues, handling access-related requests, documenting incidents, and assisting global users. The work location is Hyderabad, and the mentioned shift timing is 2 PM to 11 PM.
The expected salary is approximately ₹3.5–₹6.5 LPA, while the official compensation should be confirmed during the recruitment process. The Requisition Code is 367201.
