Wipro is hiring candidates for the Associate Analyst role in Hyderabad, Telangana. The position is focused on providing technical support to clients, resolving customer queries, troubleshooting issues, and maintaining service quality according to defined process standards and SLAs.
The role requires candidates to handle customer requests through telephone and email, document queries, provide step-by-step solutions, maintain accurate records, and escalate serious issues when required. Candidates with knowledge of Retail Banking and business analysis can be considered for this opportunity.
Wipro Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Wipro |
| Job Role | Associate Analyst |
| Qualification | Not Specified |
| Experience | Not Specified |
| Freshers Eligible | Not Specified |
| Salary | ₹3.00 – ₹5.50 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | Not Specified |
| Location | Hyderabad, Telangana |
| Job Category | Technical / Client Support |
| Mandatory Skill | Retail Banking (BA) |
| Posting Start Date | 31 August 2026 |
Wipro Associate Analyst Job Description
The Associate Analyst will be responsible for providing effective technical support to the process and resolving client issues directly or through timely escalation. The role involves ensuring that customer queries are handled according to defined quality standards and process SLAs.
The selected candidate will communicate with clients through telephone and email, understand their issues, provide appropriate solutions, document interactions, and maintain accurate records. The role also requires candidates to stay updated with product information and participate in relevant training programs.
Roles and Responsibilities
- Support the process by managing transactions according to required quality standards.
- Handle incoming help requests from clients through telephone and email.
- Collect and document relevant end-user information, including contact details and the nature of the issue.
- Update availability in the RAVE system to maintain process productivity.
- Record, track, and document customer queries and resolution steps.
- Follow standard processes and procedures while resolving client queries.
- Resolve client issues according to defined service-level agreements.
- Access internal knowledge bases and frequently asked questions to support effective problem resolution.
- Learn relevant product details to improve customer interactions and troubleshooting.
- Analyze call logs to identify recurring issues and trends.
- Maintain and update self-help documents for customers.
- Identify serious issues and escalate them to the Team Leader when required.
- Provide required product information and disclosures to clients.
- Follow service agreements and applicable processes.
- Diagnose and troubleshoot client queries effectively.
- Guide customers through step-by-step solutions.
- Help clients navigate product menus and understand product features.
- Maintain accurate logs and records of customer queries.
- Process and record incoming calls and emails using designated tracking systems.
- Provide alternative solutions where appropriate.
- Follow up with customers and make scheduled callbacks when required.
- Record customer feedback and ensure compliance with applicable SLAs.
Qualifications & Skills
- Knowledge of Retail Banking is a mandatory skill for the role.
- Business Analysis knowledge can be beneficial.
- Good verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to diagnose customer issues and provide suitable solutions.
- Ability to communicate technical information in a simple and understandable manner.
- Good documentation and record-keeping skills.
- Ability to work according to defined processes and service-level agreements.
- Willingness to participate in product-specific and technical training.
- Ability to learn new products, features, and updates.
- Good organizational and time-management skills.
- Ability to work effectively with team leaders and other internal teams.
Work Environment
This position is based in Hyderabad, Telangana. The role involves regular interaction with clients through telephone and email and requires candidates to follow established support processes and service-level agreements.
Employees may also be required to participate in product training, technical training, self-learning activities, and other learning programs to remain updated with product features and changes.
Salary Details
The expected salary for the Wipro Associate Analyst role is approximately ₹3.00 LPA to ₹5.50 LPA.
This is an estimated salary range based on comparable Associate Analyst and client-support roles in Hyderabad and is not an officially disclosed Wipro compensation range. Actual compensation may vary depending on the candidate’s experience, skills, role requirements, and applicable company policies.
Performance Parameters
| Performance Parameter | Measures |
|---|---|
| Process | Cases resolved per day, process compliance, quality standards, SLA achievement, Pulse score, customer feedback |
| Self-Management | Productivity, efficiency, absenteeism, training hours, technical training completed |
How To Apply For Wipro Associate Analyst
- Click on the Apply Here button provided below.
- Visit the official Wipro careers page.
- Search for the Associate Analyst position in Hyderabad.
- Review the job requirements and mandatory skills.
- Create an account or log in if required.
- Complete the application form with accurate information.
- Upload your updated resume and other required documents.
- Review your application details carefully.
- Submit the application through the official Wipro careers portal.
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About Wipro
Wipro Limited is a global technology services and consulting company that provides solutions for digital transformation and business modernization.
The company offers capabilities across consulting, design, engineering, technology services, and operations. Wipro works with organizations across different industries to help them address technology challenges, improve business processes, and develop future-ready solutions.
Wipro operates across multiple countries and has a large global workforce supporting clients across various industries and business functions.
Reinvent Your World With Wipro
Wipro focuses on continuous reinvention across its business, technology, and workforce. The company encourages employees to develop their skills, learn new technologies, and adapt to changing industry requirements.
Employees can participate in product-specific training, technical learning, self-learning opportunities, and other development programs to strengthen their professional capabilities.
Final Summary
Wipro is hiring for the Associate Analyst role in Hyderabad, Telangana. The position focuses on technical support, customer query resolution, troubleshooting, documentation, and maintaining service-level agreements.
The mandatory skill mentioned for the role is Retail Banking (BA). Candidates will also be expected to maintain customer service standards, participate in training, document customer interactions, and escalate issues when required.
The posting start date is 31 August 2026. The expected salary is approximately ₹3.00–₹5.50 LPA, although candidates should confirm the actual compensation and eligibility requirements through the official Wipro job posting before applying.
