Deloitte is hiring candidates for the Analyst – ITSM role in Bengaluru under its Technology Strategy & Transformation team. The position is suitable for candidates with 0 to 2 years of experience in IT Service Management and a bachelor’s degree in Computer Science, Information Technology, or a related field.
The role focuses on managing the end-to-end Service Request Management process, maintaining service catalogs, monitoring SLAs, improving ITSM processes, and identifying opportunities for automation and self-service. Candidates with exposure to ITSM tools, process improvement, global delivery environments, and client-facing engagements can apply.
Deloitte Hiring 2026
| DetailsInformation | Information |
|---|---|
| Company | Deloitte Touche Tohmatsu India LLP |
| Job Role | Analyst – ITSM |
| Qualification | Bachelor’s Degree in Computer Science, IT, or Related Field |
| Experience | 0–2 Years |
| Freshers Eligible | Yes, if meeting the stated requirements |
| Salary | ₹4.5 – ₹8.0 LPA (Expected) |
| Job Type | Full-Time |
| Work Mode | As per Deloitte requirements |
| Location | Bengaluru, Karnataka |
| Job Requisition ID | 108725 |
| Team | Technology Strategy & Transformation |
| Base Location | Bangalore |
Deloitte Analyst ITSM Job Description
Deloitte is looking for an Analyst to support its IT Service Management (ITSM) processes in Bengaluru. The selected candidate will be responsible for managing the end-to-end Service Request Management process and ensuring that service requests are properly logged, categorized, prioritized, and fulfilled within agreed service-level agreements.
The role involves working with service owners, support teams, and business users to maintain service request catalogs and fulfillment workflows. The candidate will also contribute to process improvement, automation, self-service enablement, performance monitoring, and service delivery initiatives.
Roles and Responsibilities
- Own and manage the end-to-end Service Request Management process.
- Ensure service requests are logged, categorized, prioritized, and fulfilled within agreed SLAs.
- Collaborate with service owners, support teams, and business users to define and maintain service request catalogs.
- Develop and maintain request fulfillment workflows.
- Design and document request models, approval flows, and fulfillment procedures.
- Provide users with clear information regarding request status, SLAs, and completion timelines.
- Monitor request volume, backlog, and SLA compliance.
- Identify and address process bottlenecks proactively.
- Identify opportunities for automation and self-service through service portals and knowledge articles.
- Collaborate with Incident, Change, and Knowledge Management teams.
- Support continuous service improvement initiatives.
- Analyze performance data and identify trends and optimization opportunities.
- Develop and maintain process documentation, KPIs, and dashboards.
- Communicate performance outcomes to relevant stakeholders.
- Train and support fulfillment teams on process adherence and tool utilization.
Qualifications & Skills
- 0 to 2 years of experience in IT Service Management.
- Experience managing Service Catalogs and request fulfillment processes in large-scale IT environments.
- Exposure to ITSM tool configuration or process improvement initiatives is preferred.
- Familiarity with global delivery or managed service environments is an advantage.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Exposure to delivery governance is desirable.
- Knowledge of vendor management is an advantage.
- Exposure to client-facing engagements is highly desirable.
- Good communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Understanding of service-level agreements and IT service processes.
Work Environment
This position is based in Bengaluru, Karnataka, and is part of Deloitte’s Technology Strategy & Transformation team.
The role involves regular collaboration with service owners, support teams, business users, and other stakeholders. Candidates should be comfortable working in a structured IT service management environment and supporting continuous improvement initiatives.
Salary Details
The expected salary for the Deloitte Analyst – ITSM role is approximately ₹4.5 LPA to ₹8.0 LPA.
This is an expected salary range based on comparable Analyst and ITSM roles in Bengaluru and is not an officially disclosed Deloitte compensation range. Actual compensation may vary based on experience, skills, location, and Deloitte’s applicable policies.
How To Apply For Deloitte Analyst ITSM
- Click on the Apply Here button provided below.
- Visit the official Deloitte careers page.
- Search for Analyst | ITSM | Bengaluru | Technology Strategy & Transformation.
- You can also search using Job Requisition ID: 108725.
- Review the job requirements and eligibility criteria.
- Create an account or log in to the Deloitte careers portal.
- Complete the application form with accurate information.
- Upload your updated resume and required documents.
- Review all the details before submitting your application.
- Submit your application through the official Deloitte careers portal.
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About Deloitte
Deloitte is a global professional services organization providing services across consulting, technology, audit, risk advisory, tax, and other business areas. Deloitte’s technology teams work with organizations to improve enterprise technology, digital transformation, operational processes, and business performance.
The Technology Strategy & Transformation team works on technology-related initiatives that help organizations improve their technology capabilities, service delivery, and long-term business outcomes.
Final Summary
Deloitte is hiring for an Analyst – ITSM position in Bengaluru under its Technology Strategy & Transformation team. The role requires 0–2 years of IT Service Management experience and a bachelor’s degree in Computer Science, Information Technology, or a related field.
The position focuses on Service Request Management, service catalogs, SLA monitoring, process improvement, automation, self-service, ITSM reporting, and continuous service improvement.
The job requisition ID is 108725, and the expected salary is approximately ₹4.5–₹8.0 LPA. Candidates interested in the opportunity should review the official Deloitte job listing for the latest eligibility and application requirements before applying.
