Tech Mahindra Walk-in Drive 2025 | Service Desk Technical Support (International Voice)

Tech Mahindra has announced a Mega Walk-in Drive for Service Desk Technical Support (International Voice) roles at its Bahadurpally, Hyderabad campus. This hiring opportunity is open to freshers and experienced professionals (0–5 years) who are passionate about providing world-class IT support and technical assistance to international clients.

The Tech Mahindra Recruitment 2025 is an excellent opportunity for candidates looking to build a stable and rewarding career in IT support and customer service. With a competitive salary package, hands-on technical training, and global exposure, this walk-in drive offers one of the best starts in the IT services industry.

Tech Mahindra Walk-in Drive 2025

Job Overview

Tech Mahindra is conducting an on-site walk-in recruitment drive for the position of Technical Support Associate (International Voice – Service Desk). This role involves providing Level 1 and Level 2 technical assistance to customers through voice and email channels.

The selected candidates will be responsible for handling IT-related queries, troubleshooting system issues, and ensuring smooth service desk operations using tools like ServiceNow, BMC Remedy, and Active Directory.

This position is ideal for candidates with excellent English communication skills and a basic understanding of desktop, network, and application troubleshooting.

Key Responsibilities

As a Service Desk Technical Support Associate, you will be part of Tech Mahindra’s global customer support team, managing technical queries from international clients. Your main responsibilities will include:

• Responding to customer queries via calls, emails, and chat with a professional and helpful attitude.
• Diagnosing and troubleshooting hardware, software, and network issues.
• Managing Active Directory tasks such as password resets and user account management.
• Providing support for Windows operating systems (7/8/10) and Microsoft Office 365 applications like Outlook, Excel, and Teams.
• Using ITSM tools such as ServiceNow, BMC Remedy, HPSM, and CA Service Desk to log and track incidents.
• Assisting customers with VPN, Citrix, Exchange, and remote desktop troubleshooting.
• Performing basic LAN, printer, and device troubleshooting for smooth connectivity.
• Maintaining accurate documentation for all technical issues and resolutions.
• Ensuring high customer satisfaction through prompt and effective service delivery.

Skills Required

To be successful in this role, candidates should possess a mix of technical expertise and strong communication skills. The essential requirements include:

• Excellent verbal and written English communication skills.
• 0–5 years of experience in International Technical Support (Voice Process).
• Basic understanding of IT hardware, networking, and troubleshooting concepts.
• Familiarity with ticketing tools and ITSM applications is an added advantage.
• Ability to work in rotational shifts (24/7 support) including night shifts.
• Positive attitude, patience, and problem-solving skills.
• Freshers who have completed their graduation can also apply (pursuing students are not eligible).

Why Join Tech Mahindra

Tech Mahindra is not just a workplace — it’s a platform for continuous learning and growth. Here are some key reasons why this opportunity stands out:

• Global Exposure: Work on international voice processes and interact with clients worldwide.
• Career Development: Comprehensive training in IT support, soft skills, and customer service.
• Work Culture: A friendly, inclusive, and dynamic work environment.
• Growth Path: Opportunities to advance into senior technical or managerial roles based on performance.
• Employee Benefits: Competitive salary, performance incentives, and additional perks.

Tech Mahindra’s employee-first approach ensures that every associate is empowered to learn, perform, and succeed.

Salary Details

The Tech Mahindra Service Desk Technical Support role offers a salary package between ₹3 LPA and ₹5 LPA, depending on experience and skill level.

In addition to the base pay, employees receive benefits like:

• Paid training and certification support
• Health and medical insurance
• Night shift allowances (where applicable)
• Performance-based incentives

This package makes Tech Mahindra’s walk-in drive one of the most rewarding opportunities for freshers and entry-level professionals in Hyderabad.

Hiring Location

The walk-in drive is being held in person at Tech Mahindra’s Bahadurpally campus in Hyderabad. Candidates are advised to carry:

• Updated Resume
• Aadhar Card (for verification)
• Mention “Aniketh” on top of your resume for easy identification

Walk-in Dates: 10th November to 14th November, 2025
Timings: 11:00 AM to 1:30 PM

Please note that walk-ins are not conducted on Sundays or festival dates.

How to Apply

Interested and eligible candidates can apply through the Tech Mahindra Careers portal or directly attend the walk-in drive at the mentioned venue.

Steps to Apply Online:

1. Visit the official Tech Mahindra Careers Page.
2. Search for “Service Desk Technical Support – International Voice”.
3. Read the eligibility details carefully.
4. Click “Apply Now” and complete your application form.
5. Save a copy of your submitted application for reference before attending the drive.

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Disclaimer

This content is for informational purposes only. We are not directly affiliated with Tech Mahindra or any hiring organization mentioned in this post. Candidates are advised to verify all details — including eligibility criteria, salary, and application process — through the official company website or authorized career portals before applying. We do not guarantee any hiring outcomes or job offers.