Infosys BPM Recruitment 2025 brings an excellent opportunity for fresh graduates who are looking to start their professional journey with a globally recognized organization. As part of its latest off campus drive, Infosys BPM is hiring candidates for a Voice-Based Service Desk role in Pune. This opening is ideal for freshers and early-career professionals who have strong communication skills and a passion for customer support and technical assistance.
With the increasing demand for skilled service desk professionals across international markets, this role offers a strong foundation in IT support, customer service, and enterprise-level technologies. If you are searching for freshers hiring opportunities in 2025 and want to work in a structured, growth-oriented environment, this Infosys BPM job opening is worth exploring.
Infosys BPM Recruitment 2025
| Job Details | Information |
|---|---|
| Company Name | Infosys BPM |
| Job Role | Service Desk – Voice-Based Support |
| Qualification | Any Graduate |
| Experience | 0 – 1 Year (Freshers Eligible) |
| Job Location | Pune, Maharashtra |
| Work Mode | 100% Work From Office |
| Salary | Expected Salary ₹2.5 LPA – ₹4 LPA |
Job Overview
As part of Infosys BPM Recruitment 2025, the company is hiring for the Service Desk – International Voice Process role. This is a full-time, on-site position based in Pune, Maharashtra. Selected candidates will work in a 100% Work From Office (WFO) setup and support international clients, primarily aligned with US shift timings.
The role involves handling customer queries via voice calls, chat, and email, resolving technical issues, and ensuring high levels of customer satisfaction. Fresh graduates with 0 to 1 year of experience are encouraged to apply.
Key Responsibilities
Candidates selected for the Infosys BPM Service Desk role will be responsible for the following:
- Handling inbound and outbound voice calls from international clients
- Resolving customer issues related to IT infrastructure and applications
- Logging, tracking, and resolving tickets using tools such as ServiceNow, Remedy, or Control-M
- Providing technical support for VPN issues, driver installations, Microsoft O365, and Active Directory
- Offering basic support for operating systems across multiple platforms
- Understanding fundamental networking and cloud computing concepts
- Ensuring all customer interactions are professional, efficient, and value-driven
- Managing time effectively to meet service-level agreements
- Proactively identifying issues and resolving them independently
- Working in a 24×7 rotational shift environment as per business requirements
Skills Required
To be successful in this Infosys BPM off campus drive, candidates should possess the following skills:
- Excellent verbal and written communication skills in English
- Strong problem-solving and analytical abilities
- Customer-focused mindset with attention to detail
- Basic understanding of IT service desk operations
- Familiarity with productivity tools such as Microsoft Office
- Willingness to work in US shifts and rotational schedules
- Ability to adapt quickly in a fast-paced, customer-centric environment
While not mandatory, candidates with basic service desk certifications or prior exposure to IT support concepts will have an added advantage.
Why Join Infosys BPM?
Joining Infosys BPM offers multiple benefits, especially for freshers starting their careers:
- Opportunity to work with a globally recognized brand
- Structured training programs tailored to client requirements
- Exposure to international clients and enterprise-level systems
- Fast-track career growth in IT support and customer success roles
- Inclusive and collaborative work culture
- Continuous learning and upskilling opportunities
Infosys BPM recruitment drives are designed to help young professionals build long-term careers, making this role a strong stepping stone in the IT services industry.
Salary Details
The salary for the Service Desk role at Infosys BPM will be offered as per company standards and industry norms. Compensation typically includes a fixed salary along with additional benefits such as shift allowances, health insurance, and performance-based incentives. Exact salary details will be communicated during the interview or offer stage.
Hiring Locations
- Interview Location: Pune
- Job Location: Pune, Maharashtra
This is a fully on-site role with no hybrid or work-from-home options. Candidates must be comfortable working from the office in rotational shifts.
How to Apply
Interested and eligible candidates can apply for this Infosys BPM recruitment 2025 drive by sending their updated resume via email.
Applicants must include the following details in their email for screening purposes:
- Full Name
- Email ID and Mobile Number
- Graduation Details (Degree)
- Date of Birth
- Post-Graduation Details (if applicable)
- Total Experience
- Relevant Experience (Customer Service / Service Desk)
- Current or Previous Company Name
- Current CTC and Expected CTC
- Notice Period
- Current Location
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Note: Applications should be sent to the official Infosys BPM HR email ID provided in the job post.
About the Company
Infosys BPM Limited is a wholly owned subsidiary of Infosys Limited, one of India’s most respected IT services and consulting companies. Infosys BPM focuses on business process management services, helping global enterprises improve efficiency, customer experience, and operational performance.
With a presence across multiple countries and delivery centers in India, Infosys BPM serves clients from industries such as banking, healthcare, retail, telecom, and technology. The company is known for its strong training ecosystem, employee-friendly policies, and long-term career growth opportunities. Infosys BPM recruitment drives are especially popular among fresh graduates due to the brand value and structured learning environment.
