HCL Technologies Recruitment 2025 brings an excellent opportunity for fresh graduates who are eager to begin their professional journey in the IT and technology services industry. As part of its latest off campus drive, HCL Technologies is hiring for the role of Support & Operations Analyst on a full-time, in-office basis across Pan India locations. This hiring initiative is particularly suitable for freshers looking to build a strong foundation in IT support, customer operations, and enterprise technology environments.
With digital transformation accelerating across industries, global IT service providers like HCL Technologies continue to expand their support and operations teams. This role offers hands-on exposure to real-world IT infrastructure, customer interaction, and service-level management, making it an ideal entry-level position for candidates interested in long-term IT careers.
HCL Technologies Recruitment 2025
| Details | Information |
|---|---|
| Company Name | HCL Technologies |
| Job Role | Support & Operations Analyst |
| Qualification | Any Graduate |
| Experience | Fresher |
| Job Location | Pan India |
| Job Type | Full Time, In Office |
| Salary | Expected ₹3 LPA – ₹5 LPA |
Job Overview
The Support & Operations Analyst role at HCL Technologies is designed for individuals who are passionate about technology support and customer service. This position primarily focuses on providing Level 1 IT support to clients, ensuring smooth resolution of hardware, software, and network-related issues.
As a fresher-friendly role, candidates will receive structured training and mentorship while working in a professional IT support environment. The job is full-time, in-office, and involves handling customer tickets through multiple communication channels such as phone, email, and chat.
Key Responsibilities
Candidates selected for the Support & Operations Analyst role will be responsible for the following tasks:
- Providing Level 1 remote desktop support to customers and internal users.
- Diagnosing and resolving hardware, software, and network issues within agreed Service Level Agreements (SLAs).
- Handling customer support tickets through telephone, email, and chat platforms.
- Ensuring adherence to quality standards related to communication, technical monitoring, and compliance policies.
- Delivering a positive customer experience by achieving First Call Resolution (FCR) and maintaining low Average Handling Time (AHT).
- Reducing rejected resolutions and reopened cases through accurate troubleshooting.
- Maintaining high availability and login efficiency to support customer needs.
- Updating work logs accurately and following defined shift and escalation processes.
- Escalating complex technical issues to Level 2 and Level 3 IT support teams when required.
- Contributing to value-added activities such as knowledge base updates and continuous self-development.
Skills Required
To succeed in this role, candidates should possess the following skills:
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Strong verbal and written communication skills in English.
- Willingness to work in a structured, shift-based environment.
- Problem-solving mindset with attention to detail.
- Ability to handle customer interactions professionally and patiently.
- Basic knowledge of ticketing tools or IT service management (ITSM) platforms is a plus.
- Readiness to learn new technologies and processes.
These skills make the role suitable for freshers hiring in IT support and operations.
Why Join HCL Technologies?
Joining HCL Technologies offers several advantages for early-career professionals:
- Opportunity to work with a globally recognized IT services organization.
- Structured onboarding and training programs for freshers.
- Exposure to enterprise-level IT infrastructure and global clients.
- Clear career growth paths within support, infrastructure, and technology roles.
- Employee-centric culture focused on learning, innovation, and long-term development.
- Stable full-time employment with professional work experience.
For candidates seeking a reliable start through an off campus drive, HCL Technologies provides an excellent platform to grow.
Salary Details
The salary for the Support & Operations Analyst role at HCL Technologies has not been officially disclosed. Compensation is expected to be competitive and aligned with industry standards for entry-level IT support roles. Final salary details will be communicated to selected candidates during the interview or offer stage.
Hiring Locations
This recruitment drive is open for Pan India locations, allowing candidates from across the country to apply. Final work location will be assigned based on business requirements and candidate preference, subject to availability.
How to Apply
Interested and eligible candidates can apply through the official HCL Technologies careers portal or authorized hiring platforms. Applicants are advised to submit accurate details and regularly check their email for further communication.
HCL Tech Apply Link :Â Â Click here
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Important Notice: HCL Technologies does not charge any application or registration fee. If any individual or organization requests payment for recruitment, candidates should report it immediately
About the Company
HCL Technologies is one of India’s leading multinational IT services and consulting companies, headquartered in Noida, India. Founded in 1976, HCL has grown into a global enterprise serving clients across industries such as banking, healthcare, manufacturing, telecom, and retail.
Known for its strong employee-first culture and innovation-driven mindset, HCL Technologies operates in more than 50 countries and employs over 220,000 professionals worldwide. The company is widely recognized for its digital, cloud, engineering, and infrastructure services, making HCL Technologies recruitment 2025 a highly sought-after opportunity among fresh graduates.
