Graduates and early-career tech enthusiasts looking to start their journey in the IT support domain have a promising opportunity through the Redwood Software Recruitment 2026 drive. The company is inviting applications for the role of Support Trainee in Hyderabad, making it an excellent off campus drive option for students and freshers hiring seekers who want to build a career in enterprise automation and customer support. This role offers structured learning, real-world exposure, and a clear path toward a full-time support position in a global technology organization.
If you are passionate about technology, troubleshooting, and customer-facing roles, this entry-level opening can be your gateway into the fast-growing automation industry.
Redwood Software Recruitment 2026
| Job Detail | Information |
|---|---|
| Company Name | Redwood Software |
| Job Role | Support Trainee |
| Qualification | CS/IT or related field (studying or completed) |
| Experience | Freshers / Entry-level |
| Location | Hyderabad, Telangana, India |
| Salary | Expected ₹3 LPA – ₹5 LPA |
Job Overview
The Support Trainee position at Redwood Software is an entry-level role within the Customer Support team. It is specially designed for individuals who want to build foundational technical knowledge while working in a structured training environment. As part of the Redwood Software off campus drive, this opportunity is ideal for fresh graduates who are eager to learn and grow in technical support.
The main objective of this role is to prepare trainees to transition into a Level 1 Support Representative position after completing the training program and meeting performance expectations. Candidates will receive hands-on exposure to real support cases, tools, and workflows under the guidance of experienced mentors.
Key Responsibilities
As a Support Trainee, candidates will:
- Complete all modules in the structured Support Trainee Program, including product knowledge and support workflows.
- Learn the fundamentals of troubleshooting and customer issue handling.
- Develop an understanding of technical concepts such as databases, operating systems, networking, APIs, and security basics.
- Participate in training sessions, shadowing senior support agents, and reviewing real support cases.
- Handle simple customer inquiries under supervision and gradually take on more responsibility.
- Document technical issues following company guidelines.
- Understand support procedures such as SLAs, escalation processes, and ticket lifecycle management.
- Use internal tools and knowledge bases to research solutions.
- Collaborate with mentors and team members to track progress and improve performance.
Skills Required
Candidates applying through the Redwood Software recruitment 2026 drive should have:
- Educational background in Computer Science, IT, or related fields.
- Basic understanding of computer systems and troubleshooting.
- Strong interest in technology and willingness to learn independently.
- Good communication skills in English (written and spoken).
- Exposure to technical environments through projects, coursework, or internships (preferred).
- Customer service mindset and ability to work in a team.
Why Join Redwood Software
Joining Redwood Software offers more than just a job—it provides a long-term career foundation. Employees benefit from a culture that values teamwork, ownership, curiosity, and respect. The Support Trainee program ensures structured growth, real-time mentorship, and hands-on experience with enterprise-level automation tools.
As part of a global organization, employees gain exposure to international clients, modern support practices, and evolving technologies. Redwood’s strong focus on customer success and innovation creates a dynamic environment where freshers can learn quickly and build confidence in technical roles.
Salary Details
The company has not publicly disclosed the salary for the Support Trainee role. However, being part of a reputed global automation firm, candidates can expect a competitive entry-level package aligned with industry standards for freshers hiring roles in Hyderabad.
Hiring Locations
The current opening under the Redwood Software off campus drive 2026 is based in Hyderabad, Telangana, India, a major IT hub with excellent career growth opportunities.
How to Apply
Interested candidates should apply through the official Redwood Software careers portal. Applicants are advised to prepare an updated resume highlighting technical skills, academic projects, and any relevant internships or coursework. Early applications are recommended as entry-level positions attract high competition.
About the Company
Redwood Software is a global leader in automation solutions designed for mission-critical business processes. The company is known for its innovative, SaaS-based composable automation platform built specifically for ERP environments. Redwood enables organizations to orchestrate, manage, and monitor workflows across various applications, services, and servers—whether in the cloud or on-premises.
With a strong focus on full stack automation fabric solutions, Redwood empowers enterprises to operate with efficiency and reliability. The company’s global team of automation experts and customer success engineers provides world-class support, ensuring clients can focus on innovation rather than manual operations. Redwood’s culture revolves around collaboration, curiosity, accountability, and customer success.
