CACTUS is inviting applications for the position of Contractor, Customer Service in India. This opportunity is suitable for candidates with a bachelor’s degree and 0–1 year of customer service experience who are interested in starting or developing their careers in customer support and operations.
The role involves handling global customer queries through a non-voice, email-based process, resolving customer issues, coordinating with internal teams, and ensuring timely responses. CACTUS follows a remote-first work culture, although candidates may occasionally be required to travel to its Mumbai office.
This is a 9-month contract opportunity offering fixed professional fees of ₹15,000 per month (non-negotiable).
Job Overview
| Details | Information |
|---|---|
| Company | CACTUS (Cactus Communications) |
| Job Role | Contractor, Customer Service |
| Department | Customer Service & Operations |
| Qualification | Bachelor’s Degree in Any Field |
| Experience | 0–1 Year |
| Salary / Professional Fees | ₹15,000 Per Month |
| Contract Duration | 9 Months |
| Job Location | India |
| Work Mode | Remote-First |
| Employment Type | Contract |
| Process | Non-Voice – Email Support |
| Working Days | 5 Days a Week, Including Possible Weekends |
| Shifts | Rotational Shifts |
About CACTUS
CACTUS, also known as Cactus Communications, is a technology company established in 2002. The company specializes in expert services and AI-driven products that help improve how research is funded, published, communicated, and discovered.
Its flagship brand, Editage, provides researcher-focused solutions and AI products such as Mind the Graph, Paperpal, and R Discovery.
CACTUS has a global workforce of more than 3,000 experts, with offices in locations including Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai.
The company promotes a remote-first work culture and emphasizes ownership, collaboration, documentation, and effective communication across different time zones.
Job Description
As a Contractor, Customer Service, the selected candidate will support global customers through a non-voice, email-based process.
The role involves managing customer queries, investigating issues, providing accurate responses, and ensuring that requests are resolved within defined timelines. Candidates will also coordinate with internal teams whenever additional investigation or support is required.
The selected contractor will be expected to maintain accurate customer records, follow company processes and standard operating procedures, and meet defined service-level and productivity targets.
Roles and Responsibilities
- Handle high-volume customer queries through email.
- Provide accurate and timely responses to customer requests.
- Take end-to-end ownership of customer queries from receipt to resolution.
- Investigate customer issues and identify appropriate solutions.
- Follow established processes and standard operating procedures (SOPs).
- Coordinate with internal teams to resolve complex customer requests.
- Follow up on pending cases and ensure timely closure.
- Escalate unresolved or complex issues according to company guidelines.
- Maintain accurate records of customer interactions and resolutions.
- Meet defined SLA, TAT, quality, productivity, and customer satisfaction targets.
- Identify recurring customer issues and contribute to process improvements.
- Work in rotational shifts, including weekends, according to business requirements.
Eligibility Criteria
Candidates interested in applying should meet the following requirements:
- Bachelor’s degree in any field.
- 0–1 year of experience in a customer service role within any service industry.
- Excellent written English and email communication skills.
- Strong customer-centric approach and ownership.
- Good attention to detail and accuracy.
- Ability to multitask and prioritize work in a high-volume environment.
- Comfortable working with SLAs, TATs, and productivity targets.
- Willingness to work in shifts, including Saturdays and Sundays.
- Prior experience in a non-voice or email support process is preferred, but not mandatory.
Note: The official description specifies 0–1 year of customer service experience. It does not explicitly state that the position is exclusively for freshers.
Required Skills
Candidates should demonstrate the following abilities:
- Written English communication
- Email communication
- Customer service and customer handling
- Problem-solving and issue resolution
- Attention to detail
- Multitasking and prioritization
- Time management
- Customer-centric approach
- Documentation and record maintenance
- Team coordination
- Ability to work with SLAs and TATs
Salary and Contract Details
CACTUS has specified the following payment and contract terms:
| Details | Information |
|---|---|
| Monthly Professional Fees | ₹15,000 |
| Contract Duration | 9 Months |
| Payment Type | Fixed Professional Fees |
| Negotiability | Non-negotiable |
| Total Fees for 9 Months | ₹1,35,000 |
The monthly professional fees are explicitly stated as ₹15,000 and are non-negotiable. This is a contractual engagement, not a permanent employment offer.
Candidates should review the contract terms and payment conditions before accepting the opportunity.
Work Mode, Shifts and Working Days
CACTUS follows a remote-first working model and supports an accelerate-from-anywhere culture.
However, candidates may be required to travel to the Mumbai office based on business requirements or company and team events.
The role also involves:
- Rotational shifts based on business requirements.
- Working five days a week.
- Possible weekend shifts, including Saturdays and Sundays.
- Meeting defined service-level and productivity targets.
- Coordinating with global teams across different time zones.
Candidates should be comfortable with shift flexibility and occasional office travel.
Application Process
The application process mentioned in the job description includes:
- Submit your application through the official CACTUS careers portal.
- Complete the initial assessment round.
- Attend the interview round if shortlisted.
- Complete the remaining selection requirements communicated by the recruitment team.
Before applying, ensure that you meet the role requirements and have legal authorization to work in India.
How to Apply for CACTUS Customer Service Recruitment 2026
Interested and eligible candidates can review the complete job description and apply through the official CACTUS careers website.
Official Application Link: Click here
Candidates are advised to verify the latest vacancy status, eligibility requirements, contract terms, and application details before submitting their applications.
Frequently Asked Questions (FAQs)
1. What is the job role offered by CACTUS?
CACTUS is hiring for the position of Contractor, Customer Service under its Customer Service & Operations department.
2. What qualification is required?
Candidates must have a bachelor’s degree in any field.
3. How much experience is required?
The official job description specifies 0–1 year of experience in a customer service role within any service industry.
4. Can freshers apply?
Candidates with no prior experience may fall within the stated 0–1 year range. However, the official listing does not explicitly identify the position as a fresher-only opportunity.
5. What is the monthly salary?
The professional fees are ₹15,000 per month and are non-negotiable.
6. What is the contract duration?
The opportunity is offered for a 9-month contract period.
7. Is this a remote job?
Yes. CACTUS follows a remote-first work culture. However, occasional travel to the Mumbai office may be required based on business needs or company events.
8. Is this a voice or non-voice process?
This is a non-voice, email-based customer service process.
9. Are weekend shifts required?
Candidates must be willing to work in rotational shifts, including Saturdays and Sundays, as required by the business.
10. What is the selection process?
The job description specifies an assessment round followed by an interview round.
Disclaimer
⚠️ Disclaimer: For informational purposes only. Not affiliated with CACTUS. Verify eligibility and job details on the official careers website before applying. No selection guarantee or payment required.
