Capgemini, a global leader in consulting, technology, and digital transformation services, is hiring a Non-Voice Customer Support Executive for its Kolkata office. This role is a strong fit for candidates with strong written English skills who prefer working through email and webform-based support rather than voice calls.
Job Overview
| Company | Capgemini |
| Job Role | Non-Voice Customer Support Executive – Webform CSR |
| Qualification | Graduate in any discipline |
| Job Type | Full Time (Rotational Shifts) |
| Experience | Freshers / Experienced |
| Location | Kolkata, India |
Capgemini is looking for a detail-oriented Non-Voice Customer Support Executive – Webform CSR to manage customer queries and service requests received through webforms and other written support channels. The role calls for strong written communication, sharp problem-solving ability, and a customer-first mindset to ensure customer concerns are resolved accurately and on time.
Job Role
As a Non-Voice Customer Support Executive, you’ll handle customer queries, complaints, and service requests that come in through webforms, email, and other written channels. The role is centered on written communication rather than phone-based support, making it well suited to candidates who are precise, articulate writers with a strong customer-service mindset.
Key Responsibilities
- Handle customer queries, complaints, and service requests received through webforms, email, and other non-voice channels
- Review customer concerns carefully and provide clear, accurate, and professional written responses
- Ensure all tickets and webform requests are acknowledged and resolved within defined turnaround time
- Coordinate with internal teams for issue resolution and follow up until closure
- Maintain accurate records of customer interactions, resolutions, and escalations in the system
- Identify recurring customer issues and highlight trends to the team lead or supervisor
- Follow process guidelines, quality standards, and compliance requirements while handling cases
- Escalate complex or unresolved issues to the appropriate team as per defined process
- Support customer satisfaction by delivering timely and effective service
Eligibility Criteria
- Graduate in any discipline; additional certification in customer service is an advantage
- Experience Level: Freshers / Experienced
- Willingness to work in rotational shifts, if required
- Based in or willing to relocate to Kolkata
Skills Required
- Strong written English communication skills with good grammar and clarity
- Good typing speed and accuracy
- Ability to understand customer concerns and provide appropriate resolutions
- Strong attention to detail and ability to manage multiple cases simultaneously
- Process adherence and multitasking ability
- Collaboration skills to coordinate with internal teams
Preferred Qualifications
- Ability to draft professional and empathetic written responses
- Strong analytical and problem-solving skills
- Good time management and prioritization ability
- Customer-focused attitude with a process-driven approach
- Ability to work independently as well as in a team environment
Job Location
Kolkata, India
Salary & Benefits
While specific pay isn’t listed publicly, Capgemini offers comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, and partner coverage, along with new-parent support through flexible work options. Employees also get access to one of the industry’s largest digital learning platforms, with 250,000+ courses and numerous certifications, plus internal career mobility across the wider Capgemini group.
Selection Process
Candidates apply through Capgemini’s official careers portal, either directly or using their LinkedIn profile to join the talent community. From there, the process typically includes an application review followed by relevant assessments and interview rounds as per Capgemini’s standard hiring process for customer support roles.
How to Apply
Interested candidates should apply directly through Capgemini’s official careers page. Since this is a written-communication-focused role, make sure your resume and any writing samples reflect clear, professional, and accurate written English.
Apply Link
Apply for Capgemini Non-Voice Customer Support Executive →
About the Company
Capgemini is a global leader in consulting, digital transformation, technology, and engineering services, with a diverse group of nearly 340,000 team members in more than 50 countries. The company has a strong heritage of over 55 years and is trusted by clients to unlock the value of technology across their business needs, delivering end-to-end services and solutions leveraging strengths from strategy and design to engineering, powered by market-leading capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise.
Final Thoughts
The Non-Voice Customer Support Executive role at Capgemini offers a strong opportunity for candidates with excellent written communication skills to build a career in customer service at a globally respected consulting and technology company. If you’re detail-oriented, process-driven, and prefer written support over voice calls, this role is worth applying for.
