As part of its Genpact Recruitment 2025 initiative, the company is inviting applications for the role of Senior Associate / Business Analyst / Management Trainee – Real-Time Analyst. This opening is a strong opportunity for applicants who want to work in a fast-paced, AI-powered environment where innovation and operational excellence go hand in hand.
If you are someone who thrives in technology-driven surroundings, enjoys solving real-world operational challenges, and wants to be part of a global organization, this off campus drive is a strong career step.
Genpact Recruitment 2025
| Category | Details |
|---|---|
| Company Name | Genpact |
| Job Role | Senior Associate / Business Analyst / Management Trainee (Real-Time Analyst) |
| Qualification | Bachelor’s Degree (Any Stream) |
| Experience | Freshers and Experienced |
| Location | India – Bangalore |
| Job Type | Full Time |
| Skills Required | Amazon Connect, Verint, Excel, Real-Time Monitoring |
| Salary | 3-4 LPA |
Job Overview
The Real-Time Monitoring Analyst plays a key role in supporting a U.S.-based call centre operation. The position focuses on tracking real-time performance, managing staffing, overseeing service levels, and making quick decisions to keep daily operations running smoothly.
This role is ideal for individuals who are analytical, detail-oriented, and comfortable working in a dynamic real-time environment. As part of the company’s freshers hiring initiative, candidates with a bachelor’s degree in any discipline are encouraged to apply.
Key Responsibilities
The Real-Time Analyst will manage and optimize call centre performance throughout the workday. Key responsibilities include:
Real-Time Monitoring
Monitor service levels, call volume, adherence, occupancy, and average handle time (AHT) using tools such as Amazon Connect and Verint.
Staffing Adjustments
Identify overstaffing or understaffing situations and adjust schedules instantly. Collaborate with the Workforce Management (WFM) team to ensure smooth operations.
Alert Management
Handle alerts related to performance drops, service level breaches, system issues, or agent availability challenges.
Performance Optimization
Track real-time patterns and make proactive changes to improve service levels and operational efficiency.
Incident Escalation
Coordinate with supervisors and managers to resolve issues affecting agent productivity or call flow.
Agent Adherence Monitoring
Ensure agents follow their schedules, breaks, and shift timings. Address non-adherence promptly.
Collaboration with Operations
Work closely with U.S.-based operational teams to share insights and support decision-making.
Call Volume Forecasting
Anticipate call spikes using historical patterns and make necessary adjustments to maintain SLA compliance.
Reporting
Provide timely updates and real-time reports to leadership, highlighting trends or issues that require attention.
Continuous Improvement
Suggest enhancements to processes, staffing models, and adherence strategies to improve overall performance.
Skills Required
Minimum Qualifications
- A Bachelor’s degree in any stream
- Strong knowledge of Amazon Connect and Verint
- Proficiency in Microsoft Excel for real-time data tracking and analysis
Preferred Skills
- Strong analytical and problem-solving skills
- High attention to detail, especially in monitoring changes and performance metrics
- Excellent communication skills for interacting with U.S.-based teams
- Strong time-management skills and the ability to multitask
- Ability to make quick decisions under pressure
These skills ensure that the candidate can handle the fast-paced, real-time nature of the call centre environment while maintaining accuracy and performance quality.
Why Join Genpact?
Genpact offers a strong platform for professionals looking to grow in the field of operations, analytics, and digital transformation. Key advantages include:
- Exposure to AI and Digital Innovation: Work on advanced tools and technologies including automation, analytics, and real-time optimization.
- Career Growth and Learning: Continuous upskilling programs, mentorship, and leadership-driven development.
- Impactful Work: Contribute directly to global clients and solve significant business challenges.
- Supportive Culture: Genpact fosters an environment of integrity, inclusion, curiosity, and innovation.
- Global Opportunities: Be part of a team of more than 140,000 professionals spread across the world.
This makes Genpact a strong choice for candidates looking for meaningful roles in the operations and analytics domain.
Salary Details
Genpact offers a competitive salary package aligned with industry standards. Compensation varies based on role level, candidate experience, and performance. Additional benefits, workplace support, and learning opportunities add further value.
For accurate and updated salary details, candidates can refer to the official Genpact careers portal.
Hiring Location
The primary location for this role is Bangalore, India. Applicants from across the country are eligible to apply, making this a great opportunity for candidates seeking Genpact off campus hiring 2025 roles.
How to Apply
Interested candidates can apply through the official Genpact Careers website. The job listing is available under the Business Analyst – Real-Time Analyst category. Applicants should prepare an updated resume and ensure they meet the required qualifications.
Genpact Apply Link :  Click here
Instant Job Updates and Alerts :
Telegram Group : Click here
Join our WhatsApp Group: Click here
About the Company
Genpact is a global professional services firm listed on the NYSE (G). With a footprint across major industries, the company focuses on digital transformation, AI-driven solutions, automation, and advanced analytics. Genpact’s AI Gigafactory is one of the industry’s leading accelerators, designed to scale enterprise-level AI adoption.
Backed by deep operational expertise and advanced technology, Genpact delivers long-term value to clients worldwide. Its teams combine curiosity, innovation, and execution-driven thinking to help businesses stay ahead in rapidly evolving markets. With a workforce of more than 140,000 professionals, Genpact remains a global leader in the transformation ecosystem.
