The PhonePe Recruitment 2025 drive brings an excellent opportunity for candidates seeking a full-time role in customer support and service operations. As India’s leading digital payments platform continues to grow at an unprecedented scale, it is expanding its Customer Experience team by hiring talented professionals for the position of Advisor – Customer Experience. This hiring initiative is part of the ongoing off campus drive aimed at attracting skilled graduates eager to build a strong career in India’s rapidly evolving fintech ecosystem.
PhonePe Recruitment 2025
| Category | Details |
|---|---|
| Company | PhonePe Limited |
| Role | Advisor – Customer Experience |
| Qualification | Graduation (10+2+3) Mandatory |
| Experience | Freshers / Experienced |
| Skills Required | English & Hindi communication, customer orientation |
| Location | Bangalore |
| Salary | ₹3,00,000 – ₹4,50,000 per annum (expected) |
Job Overview
The Advisor, Customer Experience role at PhonePe focuses on managing user queries, resolving issues, and ensuring seamless service across various communication channels. As part of the Customer Experience Operations function, the selected candidate will handle real-time concerns, support internal teams with feedback, and help improve the overall customer journey.
This role is ideal for individuals who enjoy problem-solving, communicating with diverse users, and contributing to high-impact digital solutions.
About the Customer Experience Function
The Customer Experience (CX) team at PhonePe plays a vital role in shaping the usability and reliability of the platform. This team:
- Owns customer concerns end-to-end
- Provides actionable insights for product improvement
- Ensures timely, meaningful resolutions
- Acts as the bridge between users and PhonePe’s internal departments
Every customer interaction is unique, making the CX function a dynamic and engaging environment. Team members constantly learn, adapt, and grow while solving a diverse set of challenges.
Key Responsibilities
Candidates selected for the Advisor – Customer Experience role will be responsible for:
- Handling account-related and transaction-related queries from users
- Acting with integrity and prioritizing customer needs during every interaction
- Switching between call and data-based support channels when required
- Following defined process guidelines to deliver accurate resolutions
- Building customer trust through empathetic and clear communication
- Meeting daily and hourly productivity benchmarks
- Utilizing internal tools and processes to support customer issue resolution
- Escalating unresolved issues to relevant teams when necessary
- Suggesting improvements based on customer insights
- Educating customers to help them make the most of PhonePe’s offerings
Skills and Qualifications Required
To succeed in this role, PhonePe expects candidates to possess:
- Excellent verbal and written communication skills
- Strong listening abilities and objection-handling skills
- A customer-first mindset and adaptability across different scenarios
- Good learnability and willingness to grow
- Ability to multitask, prioritize, and manage time effectively
- Team spirit and openness to constructive feedback
- Fluency in English and Hindi (mandatory)
- Multilingual abilities in South Indian languages (preferred)
- A minimum qualification of Graduation (10+2+3)
This combination of interpersonal and operational skills ensures smooth, efficient, and quality-driven customer interactions.
Why Join PhonePe
PhonePe is widely recognized for its strong people-centric culture. The company empowers every employee to take ownership of their work from day one. It encourages innovation, problem-solving, and collaboration by offering an environment where ideas are welcomed and valued.
Its inclusive culture promotes:
- Creativity and open expression
- Intellectual curiosity and meaningful debates
- Respect for diverse backgrounds and opinions
- Equal opportunity for all candidates
PhonePe ensures that professionals not only contribute to impactful projects but also grow through rich exposure, supportive leadership, and various mobility opportunities.
Salary Details
While the exact salary for the Advisor – Customer Experience role has not been specified publicly, PhonePe offers competitive pay structures aligned with industry benchmarks. Compensation typically includes base salary, allowances, performance-linked benefits, and multiple employee support programs.
Employee Benefits
PhonePe provides an extensive set of benefits to full-time employees (not applicable to interns or contract roles), such as:
Insurance Benefits:
Medical, Life, Critical Illness, Accidental Insurance
Wellness Programs:
Employee Assistance Program, on-site medical support, emergency systems
Parental Support:
Maternity/Paternity leave, adoption assistance, day-care support
Mobility Benefits:
Relocation assistance, transfer support, travel policies
Retirement Benefits:
PF contributions, gratuity, NPS, leave encashment
Other Perks:
Higher education assistance, car lease plans, salary advance
These benefits reflect PhonePe’s commitment to long-term employee well-being.
Hiring Location
- Bangalore, India
This is a full-time, on-site role within PhonePe’s Customer Experience function.
How to Apply
Candidates interested in becoming part of PhonePe’s Customer Experience team can apply directly through the official PhonePe Careers Portal. Ensure your resume highlights communication skills, customer handling experience, and language fluency to increase your chances of selection.
PhonePe Apply Link : Click here
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About the Company
PhonePe Limited, headquartered in India, has been a pioneer in transforming the country’s digital payments landscape. Launched in August 2016, the PhonePe app quickly became one of the most trusted and widely used digital payment solutions in the nation. As of April 2025, PhonePe has crossed:
- 60 crore (600 million) registered users
- 4 crore (40 million+) merchant acceptance points
- 33 crore (330 million+) daily transactions
- Annualized TPV of over INR 150 lakh crore
PhonePe has diversified into multiple business verticals, including financial services distribution, lending, insurance, wealth management, and emerging tech businesses like Pincode (hyperlocal commerce) and Indus AppStore (India’s localized Android app marketplace). Every innovation aligns with PhonePe’s mission of providing every Indian equal access to financial tools and digital services.
